Helo

Helo is a traditional brand for sauna and wellness products originating in Finland. The company was founded in 1919 and is one of the pioneers of electric sauna heaters. Helo has been developing products for saunas, Steam bath, and infrared solutions for over 100 years. The brand stands for authentic sauna culture, technical innovation, and high-quality design. Helo products are used worldwide in private and commercial wellness facilities.

Helo develops and manufactures its products in several international production facilities, including locations in Finland, Sweden, Germany, and the USA. A central production facility is located in Finland, where the brand has its historical roots. The international production structure enables high quality standards and global supply. Helo combines traditional sauna expertise with modern industrial manufacturing. The origin of individual products may vary depending on the model.

Helo products combine modern design with traditional Finnish sauna technology. The sauna heaters and systems are designed for even heat distribution, energy efficiency, and high safety. Many models feature durable materials, simple operation, and innovative control systems. Helo attaches great importance to user comfort and an authentic sauna experience. Innovation, quality, and functionality are at the heart of product development.

Support and spare parts for Hela products, as well as other brands, are available directly from us. We will support you in every case. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your enquiry. We will accompany you from the initial enquiry to the final solution.

For Helo products, electric sauna heaters for private use come with a 2-year warranty. Wood-burning stoves and spare parts come with a 1-year warranty. If you have any questions about the warranty or processing, please do not hesitate to contact us.

Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.

In most cases, sauna heaters require a 400V high-voltage connection, especially for outputs of around 3–3.5 kW or higher. This depends on the size of the sauna, as heaters with a 230V connection are generally only suitable for very small sauna rooms. The larger the room, the higher the heater output required. A rule of thumb for this is approx. 1 kW per 1 m³ of sauna volume.

There are electric Finnish sauna heaters, bio or combination heaters, and wood-burning heaters. Electric Finnish heaters generate classic dry heat and are ideal for infusions. Bio heaters also have an evaporator that can be used to regulate humidity. Wood-burning heaters are fired with wood, require an exhaust pipe, and are often used in Outdoor Saunas. The choice of heater depends on the technical requirements and the desired sauna experience.

Sauna stones have a significant influence on heat development and the sauna experience. Angular stones generally offer better heat development, as well as particularly good heat storage and release. Round stones are particularly appealing due to their appearance, but also offer solid heat performance. The quality and heat resistance of the stones are crucial. It is recommended to use only stones that are specifically suitable for sauna heaters.

The most important accessories include sauna stones and a control unit. In some cases, a base plate, protective grille, or safety distances are also required. Sauna stones and controls are already included in the scope of delivery for many models. Whether additional accessories are necessary depends on the respective stove model and the installation situation. The exact requirements should be checked before installation.

Most of our sauna heaters offer the option of Wi-Fi or app control. This feature may be integrated or available as an option, depending on the model. Heaters with an integrated control unit may offer limited expansion options. App control allows for convenient operation and time-controlled use. Whether this feature is available depends on the specific heater and control system.

The required heater power depends on the size of the sauna room, the insulation, and the materials used. As a rough rule of thumb, approximately 1 kW of power per cubic meter of sauna volume is required. Additional factors such as glass surfaces or poor insulation can increase the power requirement. For a precise calculation, we recommend using a sauna calculator or seeking individual advice. The right stove power is crucial for an optimal sauna experience.

Not every Sauna Heater is suitable for every sauna, as size, construction, and technical requirements must be taken into account. The room size, electrical connection power, and safety requirements are particularly important. In addition, the manufacturer's specifications regarding minimum distances and installation conditions must be observed. Outdoor Saunas often use different types of heaters than Indoor Saunas. Before purchasing, you should therefore check whether the heater is compatible with the respective sauna.

Modern sauna heaters have various safety features, such as overheating protection and temperature-dependent shut-offs. Commercial or larger systems require additional safety measures such as emergency shut-off switches. Safety also depends on professional installation and regular maintenance. High-quality models comply with current technical norms and safety standards. For maximum safety, the manufacturer's instructions should always be followed.

BImSchV certification refers to the Federal Immission Control Ordinance and is relevant for wood-burning stoves. We offer sauna stoves with both BImSchV Level 1 and BImSchV Level 2 certification. The product description specifies which stoves meet the respective certification. If no information is available, please feel free to contact us at any time. We will be happy to advise you on the selection of a suitable stove.

Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.

We accept the following payment methods:

• PayPal
• Store Pay
• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• USDC
• Bancontact
• EPS
• iDEAL
• Klarna

The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.

Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.

Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.

The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.

Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.

Important:

• Access for trucks must be possible
• Sufficient clearance width and height required
• The customer is responsible for transportation from the curb
• If required, additional services (e.g. delivery to the installation site) can be arranged in advance

Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.

Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.

The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.