FinA Wellness
Who is FinA Wellness and what does the brand stand for?
FinA Wellness is a brand and platform for high-quality wellness products and customized wellness solutions. Our goal is to help you transform your home and projects into a personal wellness oasis. In addition to a wide range of products, we offer wellness, personalized advice, planning, and services. We place great value on quality, customer service, and tailor-made solutions. We see ourselves as a holistic partner for wellness projects in the private and commercial sectors.
Where are FinA wellness products manufactured?
FinA Wellness is not a traditional manufacturer, but rather a brand that offers high-quality products from various international producers. The products come from different production sites, depending on the product in question. FinA Wellness places particular emphasis on quality, tested materials, and reliable supply chains. Products are selected according to quality and performance standards. This ensures a high-quality and diverse range.
What distinguishes the design and technology of FinA wellness products?
The diversity of the FinA Wellness range. It includes modern wellness solutions in the areas of saunas, infrared, pools & spas, cold applications, showers, and designer bathroom products. The products are designed for comfort, functionality, and high-quality materials. FinA Wellness combines different technologies and designs to enable individual wellness concepts. Many products are modular or configurable and can be adapted to personal needs. This results in a wide range of design and technical solutions for modern wellness areas.
How can I request support or replacement parts for FinA Wellness products?
You can obtain support and replacement parts directly from us. We provide assistance with technical questions about all our products, manufacturers, and more. This ensures uncomplicated processing and a pleasant shopping experience for you. We won't leave you on your own. Feel free to contact us at any time with your inquiries.
How long is the warranty for FinA Wellness products and what does it cover?
The warranty or guarantee period varies depending on the product. You can find the exact warranty conditions in the respective product description or obtain them directly from us on request.
Are there any showrooms or exhibitions where you can see FinA Wellness products?
Yes, you have the opportunity to experience our own showroom in Kottingbrunn live. There you can take your time to look at the materials, workmanship, and design of our products and receive personal advice. A visit is always possible by prior appointment so that we can take enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
