Gecko
Who is Gecko and what does the brand stand for?
Gecko is a leading international supplier of components and technologies for whirlpools and spa systems from America. Among other things, the company develops control systems, operating elements, pumps, sanitation solutions, and accessories for the spa industry. Gecko Alliance has more than 30 years of experience in the development of spa technologies and works with manufacturers worldwide. The brand stands for innovation, user-friendliness, and technical reliability. Its goal is to create powerful and intuitive solutions for modern spa applications.
Where are Gecko products manufactured?
Gecko Alliance develops and manufactures its technologies at several international production sites. The company operates manufacturing facilities in North America as well as other global production and logistics centers. This international production structure enables high quality standards and efficient supply to the spa industry worldwide. At the same time, Gecko works closely with manufacturers and partners to develop customized solutions. Production is a central component of Gecko Alliance's global brand strategy.
What distinguishes the design and technology of Gecko products?
Gecko products are characterized by innovative control systems, powerful pumps, and modern user interfaces. The company attaches great importance to intuitive operation, efficiency, and reliability. Many systems are modular in design and can be flexibly integrated into different spa concepts. Gecko also develops digital solutions such as apps, connectivity systems, and intelligent water monitoring. Design and technology are geared toward optimizing comfort, safety, and user experience.
How can I request support or replacement parts for Gecko products?
You can obtain support and spare parts directly from us. We assist you with technical questions, spare parts inquiries, and service cases, and we are in close contact with the manufacturers. This enables us to guarantee fast and uncomplicated processing. You can contact us at any time with your inquiry. We accompany you from the inquiry to the solution.
How long is the warranty for Gecko products and what does it cover?
Gecko products come with a 2-year warranty from the date of manufacture and a 6-month goodwill period. This covers defects that already existed at the time of delivery. The exact scope is based on the statutory provisions and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Gecko products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact usâwe look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
