Novellini
Who is Novellini and what does the brand stand for?
Novellini is an international manufacturer of high-quality bathroom and wellness solutions. The company comes from Italy, was founded in 1966, and is now one of the leading suppliers of shower enclosures, complete showers, bathtubs, saunas, and wellness products. Novellini stands for design, innovation, and quality in the bathroom and wellness sector. The brand combines functional technology with aesthetic design and individual customization. Novellini products are used worldwide in private and commercial projects.
Where are Novellini products manufactured?
Novellini is a European company with an international production structure. The company develops and manufactures its products in its own production facilities with a focus on quality, design, and industrial precision. Manufacturing takes place using modern production processes that combine craftsmanship and industrial technology. The origin of individual products may vary depending on the model and product line. This structure enables high quality standards and innovative product development.
What distinguishes the design and technology of Novellini products?
Novellini products are characterized by modern design, modular systems, and innovative technologies. The range includes shower systems, bathtubs, saunas, and outdoor spa solutions. Many products can be individually configured and are available in various design collections. Novellini also attaches great importance to sustainability and responsible product development ("Novellini Green"). Design and technology are geared towards combining functionality, comfort, and aesthetics.
How can I request support or replacement parts for Novellini products?
You can obtain replacement parts directly from us upon request. We will assist you with any support/service issues from start to finish until a solution is found. Please feel free to contact us.
How long is the warranty for Novellini products and what does it cover?
Novellini products (excluding wear parts such as seals) are covered by the European warranty of 2 years from delivery. The exact scope is based on the legal provisions and the respective product conditions. If you have any questions, please feel free to contact us.
Are there any showrooms or exhibitions where Novellini products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
