Celsium
Who is Celsium and what does the brand stand for?
Celsium is a manufacturer of high-quality wellness products from Lithuania. Celsium produces saunas, hot tubs, and cold plunge systems. The brand combines traditional craftsmanship with modern design and innovative technology. Celsium's goal is to create holistic wellness solutions that combine functionality, aesthetics, and durability. The products are aimed at both private and commercial customers. Celsium stands for quality, individuality, and modern wellness design.
Where are Celsium products manufactured?
Celsium products are manufactured in Lithuania. Production is carried out with a high level of craftsmanship and a focus on quality and workmanship. High-quality materials and modern production techniques are used. Production in Europe is an important part of Celsium's brand philosophy. This ensures a high standard of quality.
What distinguishes the design and technology of Celsium products?
Celsium products combine modern, clearly structured design with traditional craftsmanship. The brand focuses on high-quality natural materials, precise workmanship, and functional designs. Many products are modular and can be individually configured. Technically, they impress with durable components and well-thought-out designs. As a result, Celsium products combine aesthetics with functionality and quality.
How can I request support or replacement parts for Celsium products?
Support and spare parts are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Celsium products and what does it cover?
Celsium products come with a 2-year warranty. This covers defects that were already present at the time of delivery. The exact scope is based on legal regulations and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where you can see Celsium products?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
