Liebenstein
Who is Liebenstein and what does the brand stand for?
Liebenstein is a brand for sauna and wellness products as well as high-quality bathroom textiles and accessories. The brand's goal is to make stylish and high-quality products for saunas and bathrooms accessible. Liebenstein places particular emphasis on quality, natural materials, and sustainable product concepts. The brand positions itself in the wellness lifestyle and functional design sector. Liebenstein stands for natural quality, modern aesthetics, and high-quality workmanship.
Where are Liebenstein products manufactured?
Liebenstein focuses on regional manufacturing and high-quality materials. For example, products made in Europe are offered for bathroom textiles. The brand values responsible production and quality assurance. The origin of individual products may vary depending on the category. Production is based on high quality and sustainability standards.
What distinguishes the design and technology of Liebenstein products?
Liebenstein products combine functional design with high-quality materials. The brand focuses on natural raw materials, organic quality, and the absence of artificial additives in selected products. Bath textiles are made of high-quality cotton and are characterized by durability and comfort. The design is classic-modern and focused on timeless elegance. Overall, Liebenstein combines aesthetics, sustainability, and functionality.
How can I request support or replacement parts for Liebenstein products?
You can get support directly from us. We will assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing. Feel free to contact us at any time with your inquiry.
How long is the warranty for Liebenstein products and what does it cover?
Liebenstein products are covered by the statutory warranty. The exact scope depends on the specific case and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us. You are welcome to contact us directly!
Are there any showrooms or exhibitions where Liebenstein products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
