Still have questions? Check here!
We are at your side! 😊 Browse through our FAQs or contact us directly - we'll be happy to help you.
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Order & Payment
► Is the product really worth the money? 💸
Our products are sustainable, durable and of high quality! If you are still unsure, please contact us. We will advise you personally and answer all your questions. 🙌
► What do I need to consider before ordering? 🤔
It is important to us that you are 100% sure before you decide on your product. We will answer all your questions and make sure that you have all the information you need to make a clear decision and can then look forward to your new wellness product! If anything is unclear or you need more information, please contact us - we are always here for you. 😊
► Can I make changes after placing my order? 📝
If you would like to change anything after placing your order (e.g. delivery address), please contact us as soon as possible. We will do our best to implement your wishes! 📞
► What if I have made a mistake with my order? 😬
Don't panic - just give us a call or write to us. We'll find a solution together, whether it's changing an item or canceling an order. 📞💬
Delivery & shipping
► How long will it take for my wellness goodies to arrive? 📦
📦 At the FinA Wellness Store, we make sure that your order is shipped as quickly as possible. 🚚 You can find the current delivery time directly next to your products. If a different delivery time has been communicated in advance, this will of course apply. If there are any delays, we will contact you immediately. 🕒 Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive. 🌍
► Do you also ship internationally? 🌍
We deliver within the EU and to Switzerland! 🌍 We are happy to offer international deliveries on request - just contact us and we will find the right solution. From an order value of €300, shipping to the EU mainland and Switzerland is free of charge, otherwise shipping costs are €49. Express deliveries are also possible on request. 🚚
►My order has not arrived, what now? 😟
No stress! 😊 If you have any questions about your order or something is unclear, simply contact us on +43 1 997 28 98 📞 - we are here for you and will make sure that your wellness goodies reach you soon! 💚
► What happens if the delivery is delayed? 🕒
Don't worry, we will contact you immediately if there are any delays and proactively keep you up to date. 💬
► What happens if something breaks during transportation? 🚚💥
Don't get annoyed! Sometimes things happen that are unfortunately beyond our control. 😓 But don't worry, we'll take care of it! If something is damaged during transportation, we will replace it and cover all costs incurred. 💪 Important: Please take photos and videos of the damaged goods straight away and send them to us - then we can act at lightning speed. We'll take care of it for you, so stay relaxed and let us take the stress! 📸😊
► How does the delivery work? 🚚
We deliver "free kerbside" as standard - this means that your wellness goodies are delivered to the street in front of your house. 🚛 But don't worry: in Austria, we also offer transportation to the installation site! For some products, this service is even included in the installation package. Sounds good, doesn't it? 😎 Just contact us and we'll organize the rest. We'll be happy to discuss all the details so that your wellness oasis arrives exactly as you want it. 💚🤝
► Can I choose a specific delivery date? 📅
We are always happy to accept requests for delivery dates. 🚛 The shipping company will normally contact you one to two days before delivery to arrange a fixed date - this way we can ensure that the delivery is made at your desired time in most cases. However, if it absolutely has to be on a certain day or at a certain time, let us know and we will do our best to make it possible. However, we cannot always promise this. 😊 By the way: We also offer express deliveries, where the exact delivery time is agreed in advance for an additional charge. If this is of interest to you, please let us know! ✨
► What happens if my order arrives incomplete? 📦❓
If something is missing, contact us immediately! We will check and send you the missing parts as quickly as possible at no extra cost. 🚀
Installation & Installation
► How does the appointment for the Installation how does it work? 🗓️
As soon as you have placed your order, we will contact you to clarify the installation date. You can let us know your preferred date before you order so that we can plan everything well in advance. 📅 Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive. 🌍
► How long does the Installation on site? 🕰️
The duration of the Installation depends on the product. Our fitters work efficiently, but always carefully. We will discuss the time required with you before the appointment is made. 🧑🏽🔧
Returns & complaints
► How does the returns process work? 🔄
Super easy and worry-free! 😌 You have 30 days to make your decision - and best of all, returns are free! 📦 The only important thing is that the goods are unused and in their original packaging. For forwarding goods? No problem! We'll have them picked up directly from you. Just get in touch with us and we'll take care of everything. No complicated forms, just friendly service. 💬 Returns have never been so relaxed! 💚
►What do I do if I change my mind after delivery? 🤔
No problem, it can happen! 😊 With us, you have 30 days to make up your mind at your leisure. If you change your mind, returns are super easy and of course free of charge! 📦 The only important thing is that the goods are unused and in their original packaging - that way we can pass them on without any problems. Just get in touch with us and we'll take care of the rest - including collecting the goods for shipping if necessary. 🎉 Your well-being is our top priority! 💚
► What if I don't like it? 😕
No stress! 😊 If you don't like your item, just get in touch with us - together we'll find a solution that makes you happy. Whether it's a return, exchange or alternative - the choice is yours! 📦 Thanks to our 30-day return policy, you can make your decision at your leisure. The only important thing is that the goods are unused and in their original packaging. Tip: Take a look at our photos and videos beforehand to make sure it's just right for you. 💡 We are always here for you! 💚
► What happens if something breaks later? 🤷
One of our promises is that we'll never leave you hanging! We are there for you before, during and after your order. If something breaks later, we'll take care of it and always find a suitable solution for you. Contact us and we'll make sure that everything is back to normal! 👌😊
