General questions
General questions
Blumenberg
Who is Blumenberg and what does the brand stand for?
Blumenberg is a traditional family business from Germany that has been manufacturing high-quality solid wood products for saunas, bathrooms, and wellness for over 100 years. The company specializes in wooden bathtubs, plunge pools, whirlpools, and sauna accessories. Blumenberg has been supplying numerous manufacturers and dealers in the sauna sector in Europe for decades. The brand stands for quality craftsmanship, durable materials, and functional design. Many Blumenberg products are considered an established standard in sauna culture.
Where are Blumenberg products manufactured?
Blumenberg manufactures its products in Germany. Production is carried out with a high standard of craftsmanship and traditional workmanship. Particular emphasis is placed on quality, precision, and material selection. Many steps are carried out manually to ensure high-quality workmanship. Production in Germany is a central component of Blumenberg brand philosophy.
What distinguishes the design and technology of Blumenberg products?
Blumenberg products are mainly made from durable types of wood such as larch and kambala, which have a high natural resistance. The combination of solid wood, hygienic sealing, and stabilizing construction elements ensures durability and stability. Many products are based on traditional cooperage techniques combined with modern functionality. Individual customizations are also possible depending on the product. Blumenberg products thus combine craftsmanship with modern wellness technology.
How can I request support or replacement parts for Blumenberg products?
Support and spare parts are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Blumenberg products and what does it cover?
Blumenberg products are covered by the European warranty obligation of 2 years. The exact scope is based on the legal provisions and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Blumenberg products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Celsium
Who is Celsium and what does the brand stand for?
Celsium is a manufacturer of high-quality wellness products from Lithuania. Celsium produces saunas, hot tubs, and cold plunge systems. The brand combines traditional craftsmanship with modern design and innovative technology. Celsium's goal is to create holistic wellness solutions that combine functionality, aesthetics, and durability. The products are aimed at both private and commercial customers. Celsium stands for quality, individuality, and modern wellness design.
Where are Celsium products manufactured?
Celsium products are manufactured in Lithuania. Production is carried out with a high level of craftsmanship and a focus on quality and workmanship. High-quality materials and modern production techniques are used. Production in Europe is an important part of Celsium's brand philosophy. This ensures a high standard of quality.
What distinguishes the design and technology of Celsium products?
Celsium products combine modern, clearly structured design with traditional craftsmanship. The brand focuses on high-quality natural materials, precise workmanship, and functional designs. Many products are modular and can be individually configured. Technically, they impress with durable components and well-thought-out designs. As a result, Celsium products combine aesthetics with functionality and quality.
How can I request support or replacement parts for Celsium products?
Support and spare parts are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Celsium products and what does it cover?
Celsium products come with a 2-year warranty. This covers defects that were already present at the time of delivery. The exact scope is based on legal regulations and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where you can see Celsium products?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Chill Tubs
Who is Chill Tubs and what does the brand stand for?
Chill Tubs is a brand for high-quality ice bath and cold plunge systems from the UK. It was launched in 2022 after several years of research and product development and is a subsidiary brand of Superior Wellness. The brand's goal is to offer luxurious Cold Plunges at an attractive price. Chill Tubs utilizes the existing production and logistics structure of its parent company. The products are aimed at athletes as well as wellness and private users.
Where are Chill-Tubs products manufactured?
Chill Tubs utilizes an internationally established production and supply chain from its parent company, Superior Wellness. Manufacturing takes place in specialized production facilities that are geared toward modern manufacturing technologies and industrial series production. This allows us to combine high quality standards with competitive prices.
What sets the design and technology of Chill Tubs apart?
Chill Tubs products are designed for modern cold therapy and combine functionality with contemporary design. Many models feature integrated cooling, filter, and ozone purification systems for hygienic water. The Cold Plunges can reach temperatures of around 3 °C and are designed for regular use. Materials such as stainless steel, aluminum, and composites ensure durability and stability. The goal is a powerful, user-friendly cold-plunge system for private and professional applications.
How can I request support or replacement parts for Chill-Tubs products?
You can obtain support and replacement parts directly from us. We will assist you with technical questions, replacement part inquiries, and service requests. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiries.
How long is the warranty for Chill-Tubs products and what does it cover?
Chill-Tubs products come with a 2-year warranty. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where you can see Chill-Tubs products?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Cold Plunge chillers (Chillers)
What is an ice bath cooling device and what is it used for?
An ice bath chiller is a technical system that automatically cools water to low temperatures. It is used in combination with ice baths, ice barrels, or even bathtubs. This eliminates the need for manual cooling with ice. Modern devices enable precise temperature control and continuous cooling. They are suitable for both private and professional applications.
What are the advantages of an ice bath chiller compared to cooling with ice?
A chiller enables a constant, precisely adjustable water temperature without the use of ice. This means that the Cold Plunge is ready for use at any time and is particularly comfortable to use. It also saves time and effort in the long term, as there is no need to refill the ice. Many devices are energy-efficient and designed for regular use. A chiller offers a significant advantage in terms of comfort and quality, especially for frequent use.
What are ice bath cooling devices suitable for?
Ice bath cooling units can be used indoors and outdoors, for example in bathrooms, gyms, or outdoor wellness areas. Some models can be flexibly combined with ice baths, ice barrels, or bathtubs. They are suitable for both private and commercial use. Modern devices are compact, mobile, and easy to install. The exact suitability depends on the respective model and water volume.
What technical features do modern ice bath chillers offer?
Modern ice bath cooling devices feature app or Wi-Fi control for convenient temperature regulation. Many models offer a wide temperature range and powerful cooling systems. In addition, integrated filter systems ensure clean and hygienic water. Some devices are particularly quiet, energy-efficient, and low-maintenance. Technical features vary depending on the model and area of application.
What are the health and recovery benefits of ice bath chillers?
Thanks to constant cooling, ice bath chillers enable regular and controlled cold therapy. Cold therapy can support muscle regeneration and promote blood circulation. Many users use Cold Plunges to recover after physical exertion or to increase their well-being. A chiller ensures consistent conditions and optimal application temperatures. The effect can vary from person to person and depends on the intensity and duration of use.
Cold Plunges
What is an Cold Plunge and how does it work?
An Cold Plunge is a form of cold therapy in which the body is cooled down in cold water for a short period of time. The low water temperature activates the circulation and causes an intense reaction in the body. Cold Plunges are used in sports, regeneration, and wellness. They can be used in both private and professional settings. Modern Cold Plunges are specially insulated and designed for regular use.
What types of ice baths are there?
A basic distinction is made between ice baths that are cooled manually with ice and ice baths with an integrated chiller unit. Models with ice cubes are particularly flexible and inexpensive to purchase. Cold Plunges with chillers allow for a constant, precisely adjustable water temperature. Both variants offer an intense cold experience, but differ in terms of comfort and temperature control. The choice depends on individual needs and usage behavior.
What is a chiller and what advantages does it offer?
A chiller is a Chiller that automatically cools the water in Cold Plunge to a desired temperature. It allows precise control of the water temperature without the use of ice. This means that the Cold Plunge is ready for use at any time and is particularly comfortable. In addition, the chiller ensures even and stable cooling. This solution is particularly suitable for regular users and professional applications.
What are the health benefits of Cold Plunges?
Cold Plunges can promote blood circulation and support muscle regeneration. They are often used to relieve muscle soreness and aid recovery after exercise. The cold can also stimulate the immune system and increase general well-being. Many users also report positive effects on stress resistance and mental strength. The effect can vary from person to person and depends on the duration and intensity of use.
Who are Cold Plunges suitable for?
Cold Plunges are suitable for athletes, health-conscious people, and wellness enthusiasts. They can be used in private households as well as in gyms or spa areas. It is important to adapt the application to your own physical condition. Persons with cardiovascular diseases or other health restrictions should seek medical advice before use. A controlled introduction to cold therapy is recommended.
How cold should an Cold Plunge be and how long should it be used for?
The ideal water temperature is usually between about 5 °C and 15 °C, depending on experience and objectives. Beginners often start with higher temperatures and shorter times. A typical application time is about 1 to 5 minutes, but this can be adjusted individually. It is important to pay attention to your body's signals. A gradual increase in intensity is recommended. If you have any pre-existing health conditions, please consult a doctor before purchasing and using the product.
What are the benefits of having an ice bath in your own home?
An Cold Plunge in your own home allows for flexible and regular use without external appointments. In the long term, it can be more cost-effective than professional cold treatments or spa visits. Modern Cold Plunges are space-saving, efficient, and easy to use. They can be ideally integrated into existing wellness concepts, for example in combination with a sauna or fitness facilities. This creates a holistic regeneration and wellness experience.
Cozy
Who is Cozy and what does the brand stand for?
Cozy Heat is a manufacturer of wood-fired sauna heaters from Estonia with a focus on traditional sauna technology and modern efficiency. The brand combines classic sauna craftsmanship with innovative design and high performance. Cozy develops sauna heaters for private and commercial applications, especially for indoor and Outdoor Saunas. The brand's goal is to create durable, powerful, and authentic sauna experiences. Cozy products stand for robust construction, efficiency, and traditional sauna quality.
Where are Cozy products manufactured?
Cozy sauna heaters are manufactured in Estonia. Production is carried out with precision craftsmanship and a focus on durable materials. Many models are manufactured using traditional construction methods and designed for high resilience. Manufacturing is closely linked to the regional sauna culture. This results in a combination of traditional manufacturing and modern technology.
What distinguishes the design and technology of Cozy products?
Cozy sauna heaters are characterized by robust steel construction, high efficiency, and durable design. Compared to similar heaters, they require less fuel and produce particularly clean flue gases. Many models offer low safety distances and even, long-lasting heat generation. In addition, some stoves meet strict emission requirements and certifications. The design combines traditional sauna aesthetics with functional technology.
How can I request support or replacement parts for Cozy products?
Support and spare parts come directly from us. We assist you with technical questions, spare parts inquiries, and service cases. This ensures fast and uncomplicated processing. You can contact us at any time with your inquiry.
How long is the warranty for Cozy products and what does it cover?
Cozy products come with a 5-year warranty. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where you can see Cozy products?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
EAGO (AWT)
Who is EAGO and what does the brand stand for?
EAGO Germany is an established manufacturer of wellness and bathroom solutions with its own production and development for the European market. For over 15 years, the brand has been producing high-quality products such as saunas, whirlpools, steam showers and bathroom furniture with a focus on quality, functional design and user-friendliness.
Where are EAGO products manufactured and tested?
EAGO products are manufactured in-house under strict quality standards, complemented by precisely manufactured components from selected suppliers. Each product line undergoes extensive final inspections to ensure functionality and durability.
What characterizes the design and technology of EAGO products?
EAGO products follow a clear, timeless design language and combine functional design with intuitive operation. Technology and materials are designed for everyday use and durability.
How can I request support or spare parts?
Support is provided entirely through us as an official sales partner.
We are your direct contact for:
- technical questions
- Complaints
- Guarantee cases
- Spare parts orders
We can also supply spare parts for EAGO products in full, even years after purchase. You do not have to contact the manufacturer directly.
How long does the manufacturer's warranty last and what is covered?
EAGO grants a legally compliant manufacturer's warranty of 2 years.
Material and manufacturing defects are covered. Wear parts, improper use or incorrect installation are generally excluded.
Are there exhibitions or showrooms where I can see EAGO products?
Yes, selected EAGO products are on display in our showroom.
As the models on display are subject to change, please contact us directly - we will be happy to inform you which EAGO products can currently be viewed on site.
EOS
Who is EOS and what does the brand stand for?
EOS Saunatechnik is a German premium manufacturer of sauna technology, steam bath and infrared systems, as well as controls and accessories. The company develops products for private and commercial wellness facilities and is considered a leading supplier in the premium segment. EOS has over 80 years of experience in the sauna and wellness industry. The brand stands for high-quality technology, design, and innovative solutions. EOS products are used in wellness projects worldwide.
Where are EOS products manufactured?
EOS develops and manufactures its products exclusively in Germany. The company combines modern manufacturing technologies with precision craftsmanship and high-quality materials. All products are manufactured by specialized professionals and undergo intensive testing. Domestic production is a central component of EOS's quality philosophy. This ensures high standards of quality and safety.
What distinguishes the design and technology of EOS products?
EOS products are characterized by sophisticated design, high-quality materials, and high reliability. The sauna heaters ensure a pleasant and even sauna climate thanks to optimal air convection. EOS sets standards in design, durability, and functionality, combining aesthetics with technology. Many products offer flexible applications, such as for Finnish saunas, bio saunas, or steam applications. Innovation and technical development are central components of the brand strategy.
How can I request support or replacement parts for EOS products?
Support and spare parts are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing directly through the manufacturer. Please feel free to contact us at any time with your inquiries.
How long is the warranty for EOS products and what does it cover?
EOS heating elements are covered by a 4-year warranty for privately used stoves. The exact scope is based on the provisions and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where EOS products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness
Who is FinA Wellness and what does the brand stand for?
FinA Wellness is a brand and platform for high-quality wellness products and customized wellness solutions. Our goal is to help you transform your home and projects into a personal wellness oasis. In addition to a wide range of products, we offer wellness, personalized advice, planning, and services. We place great value on quality, customer service, and tailor-made solutions. We see ourselves as a holistic partner for wellness projects in the private and commercial sectors.
Where are FinA wellness products manufactured?
FinA Wellness is not a traditional manufacturer, but rather a brand that offers high-quality products from various international producers. The products come from different production sites, depending on the product in question. FinA Wellness places particular emphasis on quality, tested materials, and reliable supply chains. Products are selected according to quality and performance standards. This ensures a high-quality and diverse range.
What distinguishes the design and technology of FinA wellness products?
The diversity of the FinA Wellness range. It includes modern wellness solutions in the areas of saunas, infrared, pools & spas, cold applications, showers, and designer bathroom products. The products are designed for comfort, functionality, and high-quality materials. FinA Wellness combines different technologies and designs to enable individual wellness concepts. Many products are modular or configurable and can be adapted to personal needs. This results in a wide range of design and technical solutions for modern wellness areas.
How can I request support or replacement parts for FinA Wellness products?
You can obtain support and replacement parts directly from us. We provide assistance with technical questions about all our products, manufacturers, and more. This ensures uncomplicated processing and a pleasant shopping experience for you. We won't leave you on your own. Feel free to contact us at any time with your inquiries.
How long is the warranty for FinA Wellness products and what does it cover?
The warranty or guarantee period varies depending on the product. You can find the exact warranty conditions in the respective product description or obtain them directly from us on request.
Are there any showrooms or exhibitions where you can see FinA Wellness products?
Yes, you have the opportunity to experience our own showroom in Kottingbrunn live. There you can take your time to look at the materials, workmanship, and design of our products and receive personal advice. A visit is always possible by prior appointment so that we can take enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
Gecko
Who is Gecko and what does the brand stand for?
Gecko is a leading international supplier of components and technologies for whirlpools and spa systems from America. Among other things, the company develops control systems, operating elements, pumps, sanitation solutions, and accessories for the spa industry. Gecko Alliance has more than 30 years of experience in the development of spa technologies and works with manufacturers worldwide. The brand stands for innovation, user-friendliness, and technical reliability. Its goal is to create powerful and intuitive solutions for modern spa applications.
Where are Gecko products manufactured?
Gecko Alliance develops and manufactures its technologies at several international production sites. The company operates manufacturing facilities in North America as well as other global production and logistics centers. This international production structure enables high quality standards and efficient supply to the spa industry worldwide. At the same time, Gecko works closely with manufacturers and partners to develop customized solutions. Production is a central component of Gecko Alliance's global brand strategy.
What distinguishes the design and technology of Gecko products?
Gecko products are characterized by innovative control systems, powerful pumps, and modern user interfaces. The company attaches great importance to intuitive operation, efficiency, and reliability. Many systems are modular in design and can be flexibly integrated into different spa concepts. Gecko also develops digital solutions such as apps, connectivity systems, and intelligent water monitoring. Design and technology are geared toward optimizing comfort, safety, and user experience.
How can I request support or replacement parts for Gecko products?
You can obtain support and spare parts directly from us. We assist you with technical questions, spare parts inquiries, and service cases, and we are in close contact with the manufacturers. This enables us to guarantee fast and uncomplicated processing. You can contact us at any time with your inquiry. We accompany you from the inquiry to the solution.
How long is the warranty for Gecko products and what does it cover?
Gecko products come with a 2-year warranty from the date of manufacture and a 6-month goodwill period. This covers defects that already existed at the time of delivery. The exact scope is based on the statutory provisions and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Gecko products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Harvia
Who is Harvia and what does the brand stand for?
Harvia is a leading international manufacturer of sauna, spa, and wellness solutions from Finland. The company was founded in 1950 and has its origins in Finland, a country with a deep-rooted sauna culture. Harvia develops products for all types of saunas, including Finnish saunas, Steam bath, and infrared solutions. The brand stands for quality, tradition, and innovative sauna technology. Today, Harvia products are used in private and commercial wellness facilities around the world.
Where are Harvia products manufactured?
Harvia develops and manufactures its products in several international production facilities, with a strong focus on European manufacturing. A central production site and the company headquarters are located in Finland, where the world's largest sauna heater factory is also located. In addition, the company operates other manufacturing and logistics structures to meet global demand. This international production structure enables high quality standards and efficient supply chains. The combination of traditional manufacturing and modern industry is an integral part of the Harvia philosophy.
What distinguishes the design and technology of Harvia products?
Harvia products are characterized by durable construction, high safety, and ease of use. The sauna heaters and systems are designed to create a consistent and pleasant sauna climate. Many models combine modern design with traditional sauna technology and high energy efficiency. Harvia develops solutions for private saunas, hotels, spas, and commercial applications. Innovation, quality, and functionality are at the heart of product development.
How can I request support or replacement parts for Harvia products?
Support and spare parts are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Harvia products and what does it cover?
Harvia products come with a 2-year warranty for privately used items. Replacement parts are covered by a 1-year warranty. If you have any questions about the warranty, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Harvia products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Hekla
Who is Hekla and what does the brand stand for?
Hekla is a sauna manufacturer specializing in modern design. The brand draws inspiration from nature and Baltic sauna traditions and takes a sustainable approach to design and material selection. Hekla saunas are designed to promote relaxation, well-being, and a holistic sauna experience. The products are aimed at private and outdoor wellness users. Hekla stands for natural design, sustainability, and modern sauna concepts.
Where are Hekla products manufactured?
Hekla saunas are manufactured at locations in Europe and Asia from high-quality natural materials, including thermally modified wood from northern European forests. Production is based on sustainable manufacturing processes and traditional woodworking techniques. The wood used comes from certified Nordic forestry and is refined using a chemical-free heat treatment process. This combination of material quality and workmanship contributes to the high durability of the products. The manufacturing process is closely linked to Northern European sauna culture.
What distinguishes the design and technology of Hekla products?
Hekla saunas combine modern design with traditional sauna principles. Technically, the saunas are characterized by durable thermowood, high stability, and improved resistance to moisture and weather. The thermal modification process significantly increases the durability and dimensional stability of the wood. As a result, Hekla products combine design, sustainability, and technical quality.
How can I request support or replacement parts for Hekla products?
You can obtain support and replacement parts directly from us. We will assist you with technical questions, replacement part inquiries, and service requests. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Hekla products and what does it cover?
Hekla products come with a 2-year warranty from the date of delivery. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Hekla products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Helo
Who is Helo and what does the brand stand for?
Helo is a traditional brand for sauna and wellness products originating in Finland. The company was founded in 1919 and is one of the pioneers of electric sauna heaters. Helo has been developing products for saunas, Steam bath, and infrared solutions for over 100 years. The brand stands for authentic sauna culture, technical innovation, and high-quality design. Helo products are used worldwide in private and commercial wellness facilities.
Where are Helo products manufactured?
Helo develops and manufactures its products in several international production facilities, including locations in Finland, Sweden, Germany, and the USA. A central production facility is located in Finland, where the brand has its historical roots. The international production structure enables high quality standards and global supply. Helo combines traditional sauna expertise with modern industrial manufacturing. The origin of individual products may vary depending on the model.
What distinguishes the design and technology of Helo products?
Helo products combine modern design with traditional Finnish sauna technology. The sauna heaters and systems are designed for even heat distribution, energy efficiency, and high safety. Many models feature durable materials, simple operation, and innovative control systems. Helo attaches great importance to user comfort and an authentic sauna experience. Innovation, quality, and functionality are at the heart of product development.
How can I request support or replacement parts for Helo products?
Support and spare parts for Hela products, as well as other brands, are available directly from us. We will support you in every case. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your enquiry. We will accompany you from the initial enquiry to the final solution.
How long is the warranty for Helo products and what does it cover?
For Helo products, electric sauna heaters for private use come with a 2-year warranty. Wood-burning stoves and spare parts come with a 1-year warranty. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Helo products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Huum
Who is HUUM and what does the brand stand for?
HUUM is an innovative manufacturer of sauna heaters and sauna technology based in Estonia. The brand combines the traditional sauna experience with modern design, gentle steam, and intelligent technology. HUUM was founded by sauna enthusiasts who wanted to develop a new generation of sauna heaters. The brand stands for Nordic design, high-quality workmanship, and modern sauna technology. The goal is to make authentic sauna experiences accessible worldwide.
Where are HUUM products manufactured?
HUUM products are developed and manufactured in Estonia. Production is carried out in collaboration with specialized metalworkers, with a focus on durable materials and high-quality workmanship. HUUM combines traditional sauna traditions with modern manufacturing technology. Production in Estonia is a central part of the brand identity. The origin of individual components may vary depending on the product.
What distinguishes the design and technology of HUUM products?
HUUM products are characterized by nature-inspired Nordic design, gentle steam, and innovative technology. Many sauna heaters are designed to hold a large amount of sauna stones, providing a particularly mild, long-lasting steam experience. The brand combines modern design with intelligent controls, including app-based operation. HUUM products have won international design awards and meet high quality standards. Sustainability and efficiency also play an important role in product development.
How can I request support or replacement parts for HUUM products?
You can obtain replacement parts directly from us. We provide support for technical questions and service issues. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiries.
How long is the warranty for HUUM products and what does it cover?
For HUUM products, a 3-year warranty applies to electric sauna heaters, wood-burning heaters, and control units for private use. For spare parts and the aforementioned items, the warranty period is 1 year for commercial use. We are happy to assist you in reviewing your request.
Are there any showrooms or exhibitions where HUUM products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Indoor Saunas
How much space do I need for an Indoor Sauna?
1. minimum distances for ventilationThe following guide values apply for sufficient ventilation and to avoid moisture damage:
- to interior walls: approx. 5-10 cm
- to exterior walls: min. 10 cm
- to the ceiling: min. 10 cm
Some insulated premium systems manage with smaller distances.
2. space for use and maintenance
- in front of the sauna door: approx. 60 cm free space
- Control and maintenance points must remain accessible
3. space requirement in the interior
- approx. 1-1.5 m² per person
- 2 Persons: approx. 2-3 m²
- 4 Persons: approx. 4-6 m²
An inside length of approx. 200 cm is recommended for loungers.
4. room height & floor
- recommended room height: at least 10 to 15 cm higher than the sauna height
- Floor: flat and waterproof (e.g. tiles, stone)
Which rooms are suitable for an Indoor Sauna?
Dry indoor spaces such as cellars, bathrooms, living rooms or attics are suitable. The decisive factors are adequate ventilation, compliance with wall clearances and a suitable power connection. A window is not required.
Can I install an Indoor Sauna in a rented apartment?
Yes, many Indoor Saunas can be dismantled and are suitable for rental apartments. The prerequisites are suitable power connections, adequate spacing and ventilation. The consent of the landlord is recommended.
What power connection and heater output do I need?
Power connection
- Sauna heaters over 3 kW require a 400 V power supply
- Connection exclusively by an authorized specialist company
Rule of thumb oven performance
- approx. 1 kW per 1 m³ sauna volume
- additional approx. +1 kW per m² glass surface
- for solid wood saunas approx. +10-15 %
Does an Indoor Sauna cause damp or mold?
With correct ventilation, sufficient wall spacing and regular airing after the sauna, no harmful moisture is produced. With proper planning, Indoor Saunas are not considered critical for living spaces.
How loud is an Indoor Sauna in operation?
Indoor Saunas work almost silently. The heater itself is silent, only the control unit or fan in bio/combi heaters are slightly audible. The volume is suitable for living rooms.
How long does it take to heat up and what are the operating costs?
- Heating time: approx. 30-45 minutes, for complete warming approx. 45-60 minutes
- Power consumption: approx. 6-9 kWh per sauna session
The actual costs depend on the heater performance, insulation and service life.
Which type of sauna is right for me?
- Finnish sauna: approx. 80-100 °C, dry heat
- Bio-Sauna: approx. 50-60 °C, higher humidity
- Combination sauna: flexible between dry & wet
- Infrared: mild deep heat
Combination saunas are considered to be particularly versatile and beginner-friendly.
What are common causes of a sauna not heating up properly or smelling?
Typical causes are
- Oven output too low
- Dirty or saturated sauna stones
- Insufficient ventilation
- Technical defects (e.g. heating elements)
Many problems can be solved without replacing the heater.
Indoor whirlpools
What is an indoor whirlpool and what is it used for?
An indoor whirlpool is a Hot tub that is specially designed for indoor use, for example in a bathroom or wellness room. It offers massage functions, relaxation, and comfort in a compact space. Indoor whirlpools are ideal for private wellness areas in the home. They combine modern technology with aesthetic design. Depending on the model, they are suitable for one or more Persons.
What technical features do indoor whirlpools offer?
Indoor whirlpools have hydrojets in the walls and floor that enable different types of massage. In addition, color light systems, waterfalls, and digital controls are often integrated. Ozone disinfection and residual water drainage also ensure hygienic operation. The pumps are soundproofed and particularly quiet. The equipment may vary depending on the model.
Are there indoor whirlpools with or without aprons?
Indoor whirlpools are available with or without aprons, depending on the model and design. Aprons can be made of acrylic or wood. Acrylic aprons are usually removable, while wooden aprons are usually permanently installed. Models without aprons are particularly suitable for individual installation solutions. Availability depends on the model.
Are indoor whirlpools insulated?
Indoor whirlpools are usually not insulated, as they are designed exclusively for indoor use. Unlike outdoor whirlpools, they do not require special thermal insulation against weather conditions. Their construction is designed for use in temperate indoor environments. This makes them technically very different from outdoor whirlpools. Indoor whirlpools are not suitable for outdoor use.
How powerful are the massage functions in indoor whirlpools?
The jets of an indoor whirlpool offer effective massage functions for the back, legs, and feet. However, compared to outdoor whirlpools, the massage performance is lower because indoor models have less powerful pumps. This makes indoor whirlpools particularly suitable for relaxing applications. The exact performance depends on the respective model.
Do indoor whirlpools have a heating system?
Indoor whirlpools have integrated heating systems that regulate the water temperature. The heating system is mainly used to maintain the water temperature and not primarily to heat large amounts of water quickly. The temperature can be set via a digital control panel. Modern systems detect temperature changes and automatically adjust accordingly. The heating power varies depending on the model.
Infrared cabins
What needs to be considered when installing an Infrared Cabin?
Installing an Infrared Cabin is usually straightforward, as pure infrared models do not require any special wall clearances or floor requirements. They can be installed on most flat surfaces and only require a suitable power connection. Additional safety distances and heat-resistant floor solutions are only necessary if the Infrared Cabin is combined with a Finnish Sauna Heater. In this case, similar requirements apply as for classic Finnish saunas, such as a minimum distance of approx. 5–10 cm from the wall. Overall, infrared saunas are much easier and more flexible to install than Finnish saunas.
What types of infrared heaters are available and how do they differ?
The most common types of infrared heaters are full-spectrum and quartz heaters. Full-spectrum heaters cover a wide range of infrared waves and generate particularly intense deep heat. Quartz heaters react very quickly and deliver high, localized heat output. The choice of emitter type influences the sensation of heat and the intensity of the application. Depending on the area of application and personal comfort, different emitters may be preferred.
Can infrared saunas also be used commercially, and what needs to be taken into account?
Pure infrared saunas can generally also be used commercially, whereby there are usually no additional structural requirements apart from the general hygiene regulations. The situation is different for combination models with Finnish Sauna Heater, as additional safety requirements apply here. In this case, an emergency stop switch is required inside the cabin, as well as a minimum distance of approximately 5–10 cm from the wall. These measures serve to ensure user safety and protect against moisture damage.
What are the health benefits of an infrared sauna compared to a Finnish sauna?
Infrared saunas generate deep penetrating heat, which can have a particularly positive effect on muscles, joints, and bones. They are often used for relaxation, regeneration, and relief of muscular tension. Finnish saunas with stoves have a stronger effect on the cardiovascular system and can strengthen the immune system and promote blood circulation. In addition, regular Finnish sauna use can have a positive effect on blood pressure. Both types of sauna offer different health benefits and can complement each other perfectly.
What kind of power connection do infrared saunas require?
Infrared saunas are usually operated via a 230V light current connection. If the infrared sauna is combined with a Finnish stove, a 400V power connection and corresponding electrical installation are also required. The exact type of connection depends on the respective model and power output. The electrical equipment should be checked by a specialist before installation. The manufacturer's technical specifications are decisive in this regard.
How many infrared heaters are needed in an infrared sauna?
The number of infrared heaters depends on the size of the cabin and the number of users. Since modern heaters usually cover entire areas of the body such as the back or legs, one or two optimally placed heaters per person are usually sufficient. The right positioning is crucial for even heat distribution. Larger cabins or higher performance requirements may require additional heaters. The exact design depends on the model and manufacturer.
Infraworld
Who is Infraworld and what does the brand stand for?
Infraworld is an Austrian manufacturer of saunas, infrared cabins, and wellness solutions. The company is one of the pioneers and innovation drivers in the field of saunas and infrared technology and has more than 30 years of experience. Infraworld develops individual wellness solutions tailored to personal needs. The brand stands for quality, custom-made sauna construction, and modern wellness design. Infraworld positions itself as a manufacturer of high-quality saunas and infrared cabins for private and commercial applications.
Where are Infraworld products manufactured?
Infraworld is an Austrian company with its own production facilities. Manufacturing is carried out with high standards of quality, precision, and individuality. The company emphasizes its flexible production to enable tailor-made solutions. Modern manufacturing technologies are combined with craftsmanship. Manufacturing in Austria is a central part of Infraworld's brand philosophy.
What distinguishes the design and technology of Infraworld products?
Infraworld develops saunas, infrared cabins, and combinations of both technologies that can be individually planned and implemented. The products are characterized by innovative technology, high-quality materials, and tailor-made designs. A special technical feature is the specially developed salt evaporator, which enriches the cabin air with minerals. Infraworld also offers various types of saunas, infrared solutions, and multifunctional cabins. Design and technology are focused on comfort, health, and individuality.
How can I request support or replacement parts for Infraworld products?
You can obtain all support and spare parts directly from us. We will assist you with technical questions, spare parts requests, and service issues. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Infraworld products and what does it cover?
Infraworld products come with a 2-year warranty, while factory-installed infrared heaters and panel heaters come with a 5-year warranty. Heating elements in sauna heaters and heating coils in evaporator heaters are excluded from the warranty. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where you can see Infraworld products?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
JEE-O
Who is JEE-O and what does the brand stand for?
JEE-O is a Dutch design brand for high-quality bathroom and outdoor wellness products. The brand was founded in 2004 and has established itself internationally as a supplier of showers, fittings, bathtubs, and washbasins. JEE-O combines minimalist design with functionality and a cosmopolitan style. The brand stands for powerful, reduced design and functional luxury. Today, JEE-O products are available worldwide and featured in numerous design projects.
Where are JEE-O products manufactured?
JEE-O is a Dutch manufacturer with international product development and a global production structure. The brand works with specialized production partners and high-quality materials such as stainless steel and mineral composites. Manufacturing takes place in international production processes with a focus on quality, design, and workmanship. The origin of individual products may vary depending on the model. This structure enables the combination of design expertise and industrial precision.
What distinguishes the design and technology of JEE-O products?
JEE-O products are known for their robust, minimalist design and clean lines. The brand combines aesthetics with functionality and develops products with a focus on design impact and user comfort. Many products are made of high-quality stainless steel or mineral materials such as DADOquartz. JEE-O collaborates with international designers to develop innovative collections. The result is modern bathroom and outdoor concepts with high design standards.
How can I request support or replacement parts for JEE-O products?
You can obtain all support and spare parts directly from us. We provide assistance with technical questions, spare parts inquiries, and service requests for all our partners, including JEE-O. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for JEE-O products and what does it cover?
JEE-O showers and fittings come with a 7-year warranty, while bathtubs and washbasins come with a 25-year warranty. The exact scope is based on legal provisions and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where JEE-O products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Koba
Who is KOBA and what does the brand stand for?
KOBA is a manufacturer and supplier of customized sauna and wellness solutions for private and commercial applications. The company was founded in 2018 and develops tailor-made wellness concepts for gardens, homes, and businesses. KOBA combines craftsmanship with personal consultation and its own product lines. The brand stands for quality, individuality, and sustainable materials. KOBA's goal is to create individual wellness spaces that are precisely tailored to customer requirements.
Where are KOBA products manufactured?
KOBA manufactures its products in European production facilities. Manufacturing is carried out with precision craftsmanship and a focus on high-quality materials and durable construction. The company emphasizes the use of sustainable raw materials and careful workmanship. Production is carried out by experienced specialists to ensure high quality standards. European manufacturing is a central part of KOBA's brand philosophy.
What distinguishes the design and technology of KOBA products?
KOBA products combine quality craftsmanship, modern design, and functional technology. The range includes custom-made saunas, hot tubs, whirlpools, camping solutions, and accessories. The products can be individually configured or implemented as ready-made models. There is a particular focus on durable construction, sustainable materials, and comfortable features. This results in high-quality wellness solutions with a high degree of design freedom.
How can I request support or replacement parts for KOBA products?
Support and spare parts for KOBA products are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for KOBA products and what does it cover?
KOBA products come with a 2-year warranty. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where KOBA products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Liebenstein
Who is Liebenstein and what does the brand stand for?
Liebenstein is a brand for sauna and wellness products as well as high-quality bathroom textiles and accessories. The brand's goal is to make stylish and high-quality products for saunas and bathrooms accessible. Liebenstein places particular emphasis on quality, natural materials, and sustainable product concepts. The brand positions itself in the wellness lifestyle and functional design sector. Liebenstein stands for natural quality, modern aesthetics, and high-quality workmanship.
Where are Liebenstein products manufactured?
Liebenstein focuses on regional manufacturing and high-quality materials. For example, products made in Europe are offered for bathroom textiles. The brand values responsible production and quality assurance. The origin of individual products may vary depending on the category. Production is based on high quality and sustainability standards.
What distinguishes the design and technology of Liebenstein products?
Liebenstein products combine functional design with high-quality materials. The brand focuses on natural raw materials, organic quality, and the absence of artificial additives in selected products. Bath textiles are made of high-quality cotton and are characterized by durability and comfort. The design is classic-modern and focused on timeless elegance. Overall, Liebenstein combines aesthetics, sustainability, and functionality.
How can I request support or replacement parts for Liebenstein products?
You can get support directly from us. We will assist you with technical questions, spare parts inquiries, and service requests. This ensures fast and uncomplicated processing. Feel free to contact us at any time with your inquiry.
How long is the warranty for Liebenstein products and what does it cover?
Liebenstein products are covered by the statutory warranty. The exact scope depends on the specific case and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us. You are welcome to contact us directly!
Are there any showrooms or exhibitions where Liebenstein products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Mineral cast bathtubs
What is mineral cast and what are mineral cast bathtubs made of?
Mineral cast is a high-quality composite material made from natural minerals and synthetic resin. It enables a particularly smooth, non-porous surface with a modern look. Mineral cast is dimensionally stable, durable, and easy to care for. Thanks to its material properties, the surface feels pleasantly warm. This makes mineral cast ideal for high-quality bathtubs.
Why are mineral cast bathtubs particularly heavy?
Mineral cast bathtubs are relatively heavy because they are made of a solid and dense material. This weight ensures high stability and a secure footing. At the same time, it contributes to a high-quality and robust appearance. The high dead weight reduces vibrations and noise when bathing. Mineral cast bathtubs are therefore considered to be particularly high quality.
Do you need a separate stand fitting for mineral cast bathtubs?
Many freestanding mineral cast bathtubs require separate stand fittings. These are often not included in the scope of delivery and must be selected separately. The reason for this is the design of the tubs, which are often designed without integrated fittings. This allows fittings to be individually adapted to style and function. The exact requirements depend on the respective model.
What advantages do mineral cast bathtubs offer in everyday life?
Mineral cast bathtubs offer high durability, stability, and resistance. The non-porous surface makes cleaning easier and ensures high hygiene. They also retain heat better than many other materials, keeping the bath water warm longer. They are suitable for both private and upscale wellness areas.
What design features distinguish mineral cast bathtubs?
Mineral cast bathtubs impress with their aesthetic, modern, and minimalist look. They are often designed with clean shapes and elegant lines. Freestanding models in particular look like design objects in the bathroom. The material allows for precise shapes and seamless surfaces. This makes mineral cast bathtubs ideal for modern and high-quality bathroom concepts.
What needs to be considered when installing a mineral cast bathtub?
When installing a mineral cast bathtub, a stable and load-bearing substrate is required, as the tub has a high dead weight. Tiles or concrete are ideal. Since these bathtubs are usually found in bathrooms, any bathroom substrate is also suitable for such a tub. In addition, sufficient space should be planned for Installation and fittings. A few centimeters from the wall is sufficient. If you have installed or want to install a wall-mounted faucet, it is also possible to place the tub directly against the wall to prevent water from splashing next to it. The water and drain connections must be installed professionally. For freestanding models, the position of the floor-mounted faucet must be taken into account. Installation by a professional is always recommended.
Novellini
Who is Novellini and what does the brand stand for?
Novellini is an international manufacturer of high-quality bathroom and wellness solutions. The company comes from Italy, was founded in 1966, and is now one of the leading suppliers of shower enclosures, complete showers, bathtubs, saunas, and wellness products. Novellini stands for design, innovation, and quality in the bathroom and wellness sector. The brand combines functional technology with aesthetic design and individual customization. Novellini products are used worldwide in private and commercial projects.
Where are Novellini products manufactured?
Novellini is a European company with an international production structure. The company develops and manufactures its products in its own production facilities with a focus on quality, design, and industrial precision. Manufacturing takes place using modern production processes that combine craftsmanship and industrial technology. The origin of individual products may vary depending on the model and product line. This structure enables high quality standards and innovative product development.
What distinguishes the design and technology of Novellini products?
Novellini products are characterized by modern design, modular systems, and innovative technologies. The range includes shower systems, bathtubs, saunas, and outdoor spa solutions. Many products can be individually configured and are available in various design collections. Novellini also attaches great importance to sustainability and responsible product development ("Novellini Green"). Design and technology are geared towards combining functionality, comfort, and aesthetics.
How can I request support or replacement parts for Novellini products?
You can obtain replacement parts directly from us upon request. We will assist you with any support/service issues from start to finish until a solution is found. Please feel free to contact us.
How long is the warranty for Novellini products and what does it cover?
Novellini products (excluding wear parts such as seals) are covered by the European warranty of 2 years from delivery. The exact scope is based on the legal provisions and the respective product conditions. If you have any questions, please feel free to contact us.
Are there any showrooms or exhibitions where Novellini products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Outdoor Saunas
What needs to be considered when building a Outdoor Sauna?
A stable, level, and load-bearing foundation is required for the construction of a Outdoor Sauna, e.g., made of concrete, paving stones, or a floor slab. In addition, sufficient distance from buildings and property boundaries should be maintained, depending on local building regulations. A suitable power connection for the Sauna Heater is also necessary. In most cases, this is a high-voltage connection due to the size of the sauna and the heater required. The location should be well ventilated and protected from waterlogging. Before installation, it is advisable to check regional building and approval regulations.
Do you need a building permit for a Outdoor Sauna?
Whether a building permit is required depends on the size of the sauna, the location, and local building regulations. In many regions, smaller Outdoor Saunas do not require a permit, while larger models may need to be registered or approved. Distances to neighboring properties may also be specified. We therefore recommend contacting the relevant building authority before making a purchase. This will allow you to clarify any legal requirements at an early stage.
What types of wood are used for Outdoor Saunas?
Outdoor Saunas are often made from weather-resistant and durable types of wood such as spruce, pine, thermowood, or Nordic spruce. Depending on the model, different types of wood are used for the exterior and interior. High-quality woods ensure good insulation and a long service life. In addition, the exterior surfaces are often specially treated to protect them from the elements. The choice of wood influences both the appearance and durability of the sauna.
Which types of heaters are suitable for Outdoor Saunas?
Electric sauna heaters or wood-burning stoves are generally used for Outdoor Saunas. Electric heaters offer convenient control and are particularly suitable for private use. Wood-burning stoves create a traditional sauna experience, but require a suitable smoke vent and additional safety measures. The choice of heater depends on personal preferences, technical requirements, and legal regulations. It is important that the heater is suitable for the size of the sauna.
What are the advantages of a Outdoor Sauna?
A Outdoor Sauna allows you to enjoy an authentic sauna experience in your own outdoor area and creates a private wellness area. It offers maximum flexibility and independence from public saunas. Regular sauna sessions can increase your well-being and contribute to relaxation. In addition, a Outdoor Sauna can increase the value of your property. It combines the experience of nature with comfort and relaxation.
Are there Outdoor Saunas in combination with other wellness products?
Yes, Outdoor Saunas are also available in combination with other wellness elements. These include pergolas, whirlpools, or complete garden sheds with integrated wellness oases. Depending on the model, additional areas such as a shower, toilet, anteroom, or relaxation room can be integrated. The design options are very diverse and can be customized to suit individual needs. The possible combinations depend on the respective model and manufacturer.
How weather-resistant are Outdoor Saunas?
Outdoor Saunas are specially designed for outdoor use and are therefore generally very weather-resistant. High-quality materials and construction provide protection from rain, cold, and sunlight. For some models, an additional wood protection coating may be necessary after installation to increase the service life. However, this depends on the model and is usually specified in the product instructions provided on the product page. If you have any questions or cannot find something, please contact us and we will be happy to answer your questions.
Outdoor whirlpools
What is an outdoor whirlpool and what is it used for?
An outdoor whirlpool is a heated wellness pool that has been specially developed for outdoor use. It offers massage functions, relaxation, and hydrotherapeutic applications. Outdoor whirlpools are often used in gardens, on terraces, or in wellness areas. They are designed for year-round use, allowing you to enjoy wellness and relaxation in your own outdoor space.
What power connections are available for outdoor whirlpools?
Outdoor whirlpools are available with both 230V standard power and 400V high-voltage power. Models with high-voltage power usually have more powerful technology. These models often have more pumps, jets, and additional functions integrated. The choice of power connection depends on the size, features, and use of the whirlpool. The electrical infrastructure should be checked by a specialist before installation.
What is the difference between standard-voltage and high-voltage whirlpools?
Whirlpools with normal power are usually suitable for lower performance requirements or a configuration in which either the pumps or the heating are activated. High-power models generally offer higher heating power, stronger pumps, and more intensive massage functions. This makes them particularly suitable for intensive use and larger pools. In addition, they often allow several functions to be operated simultaneously. The differences depend on the respective model and manufacturer.
Are outdoor whirlpools suitable for all weather conditions?
Outdoor whirlpools are specially designed for use in different weather conditions. High-quality insulation systems protect against cold, wind, and moisture. This means they can also be used when outside temperatures are low. The insulation also contributes to energy efficiency. The exact weather resistance depends on the design and features of the model.
Do outdoor whirlpools need to be heated?
Outdoor whirlpools have integrated heating systems that bring the water to a comfortable temperature. The temperature can be set individually. This means that they can be used regardless of the outside temperature. Modern heating systems work efficiently and reliably. The heating power varies depending on the model and power connection. If the water is left in Hot tub over the winter, the Hot tub usually needs to be heated to at least 10-15°C. Here, too, the specifications depend on the model and manufacturer.
How energy efficient are outdoor whirlpools?
With the right insulation, outdoor whirlpools are relatively energy efficient. High-quality insulation, insulated covers, and efficient heating systems help reduce operating costs. Actual energy consumption depends on usage, ambient temperature, and model. Modern whirlpools are designed for economical operation. Good insulation is crucial for low long-term costs.
Who are outdoor whirlpools suitable for?
Outdoor whirlpools are suitable for wellness enthusiasts, families, and health-conscious users. They are ideal for private gardens, terraces, and spa areas. With different sizes and features, there are models for a wide range of requirements. Both beginners and demanding users benefit from the diverse functions. Outdoor whirlpools offer a high-quality solution for relaxation and wellness in your own home.
What should the surface under the Hot tub be like?
For a Hot tub, as well as for a swim spa, the ground must be level and support the Hot tub at all points. Concrete, paving stones, or firmly compacted gravel are recommended, with the former two being the best options. If you want to position a Hot tub slightly elevated, it must be supported evenly at sufficient points below. This works best with beams.
Can whirlpools be sunk into the floor?
Yes, this is a very common question and it is possible. It is important to note the requirements that must be met. The ground must be level and have a slight slope so that water that enters the pit can drain away. Accordingly, there must also be a drain in the pit. Depending on the size of the drain, it may also be advisable to place the Hot tub on a raised platform. However, this must support the entire surface of the pool from below. Furthermore, there must be an inspection opening on all sides of the whirlpool so that you have access not only to the Hot tub itself, but also to the area around Hot tub at all times. It is advisable to make the inspection opening wide enough for an adult to move around freely.
Passion Spas
Who is Passion Spas and what does the brand stand for?
Passion Spas is an international manufacturer of whirlpools and swim spas. The brand develops wellness products with the aim of combining relaxation, hydrotherapy, and modern design. Passion Spas places particular emphasis on comfort, massage functions, and user-friendliness. The products are aimed at private and commercial users in the wellness sector. The brand stands for innovative spa technology, design, and holistic well-being.
Where are Passion Spas products manufactured?
Passion Spas operates with an international production and delivery structure. The products are manufactured using specialized manufacturing processes that combine modern industrial production with quality controls. This structure makes it possible to combine high-quality materials, innovative technology, and efficient manufacturing. The origin of individual products may vary depending on the model and production line. Passion Spas attaches great importance to quality standards and durable construction.
What distinguishes the design and technology of Passion Spas?
Passion Spas combines modern spa design with innovative hydrotherapy technology. The whirlpools feature a variety of massage functions that were developed in collaboration with physiotherapists. In addition, advanced filtration systems, hybrid heating technologies, and energy-efficient designs are used. The spas are designed for comfort, durability, and ease of use. The design and technology aim to create a holistic wellness experience.
How can I request support or replacement parts for Passion Spas products?
Support and spare parts for Passion Spas products are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. Please feel free to contact us at any time with your inquiries.
How long is the warranty for Passion Spas products and what does it cover?
Passion Spas products come with a 10-year warranty on the frame, a 5-year warranty on the acrylic surface (blistering, cracking, and delamination), and a 2-year warranty on piping and components. This covers defects that were already present at the time of delivery. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Passion Spas products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Pergolas
What is a pergola and what is it used for?
A pergola is a modern canopy for patios, gardens, or outdoor wellness areas. It creates a protected outdoor space and allows for flexible use in sun, rain, or wind. Modern pergolas are usually made of high-quality aluminum and are designed for year-round use. Many models have adjustable slatted roofs to regulate light and shade. This creates a comfortable and stylish outdoor living space.
What technical features do modern pergolas offer?
Modern pergolas often feature electrically adjustable slats that can be controlled by remote control. In addition, integrated LED lighting systems are often available to create atmospheric lighting accents. Some models can be expanded with sliding glass walls or side blinds. An integrated rainwater drainage system ensures that water is drained away in a controlled manner. This combination of technology and design increases comfort and functionality in outdoor areas.
Are pergolas weatherproof and suitable for outdoor use?
Pergolas are specially designed for outdoor use and are made of robust, weather-resistant materials such as powder-coated aluminum. They offer protection from sun, rain, and wind and are designed for year-round use. The pergolas can withstand a snow load of up to 210 kg/m² and wind loads of up to 12 on the Beaufort scale. High-quality constructions are corrosion-free and particularly durable. Integrated drainage systems keep the area under the pergola dry. This makes pergolas ideal for permanently used outdoor areas.
Can pergolas be combined with Outdoor Saunas or other wellness elements?
Yes, pergolas can be combined perfectly with Outdoor Saunas, whirlpools, or outdoor wellness areas. They create a protected transition area between the sauna, relaxation zone, and garden. Especially in combination with Outdoor Saunas, they create a high-quality wellness oasis in your own outdoor area. Pergolas can also be used as roofing for seating areas or spa zones. This allows you to flexibly realize individual wellness concepts.
What advantages do pergolas offer compared to classic patio roofs?
Pergolas offer significantly more flexibility than classic roofing, as the roof can be opened or closed depending on the weather. They combine functionality with modern design and high-quality architecture. Modular extensions allow pergolas to be customized. They also increase the comfort and usability of the outdoor area. This makes pergolas a long-term investment in quality of life and outdoor wellness.
Are pergolas available in different designs and sizes?
Pergolas are available in various designs, styles, and configurations. In addition to the standard versions, customizations are often possible. This allows pergolas to be adapted to different outdoor areas and usage concepts. The selection depends on the model, manufacturer, and scope of the project. We would be happy to advise you on choosing the right pergola for your outdoor area.
Platinum Spas
Who is Platinum Spas and what does the brand stand for?
Platinum Spas is an international manufacturer of whirlpools, swim spas, and wellness products. The brand develops high-quality spa solutions with a focus on innovation, comfort, and durability. Platinum Spas is part of Superior Wellness Ltd. and works with a global network of partners. The brand's goal is to develop modern wellness products that combine health, relaxation, and design. Platinum Spas stands for innovative technology, high-quality equipment, and modern spa design.
Where are Platinum Spas products manufactured?
Platinum Spas develops its products in the United Kingdom and utilizes an international production structure. Manufacturing takes place in specialized production processes using modern technologies and high-quality components. This international structure makes it possible to combine quality, innovation, and efficient manufacturing. The origin of individual products may vary depending on the model. Platinum Spas attaches great importance to quality standards and durable construction.
What distinguishes the design and technology of Platinum Spas?
Platinum Spas products combine modern design with advanced spa technology. The whirlpools and swim spas feature innovative functions such as LED lighting, ozone sanitation, Bluetooth sound systems, and powerful insulation concepts. All models are designed for comfort, energy efficiency, and ease of use. Platinum Spas uses modern technologies and high-quality components to create durable wellness products. The goal is a holistic wellness experience with high functionality and design quality.
How can I request support or replacement parts for Platinum Spas products?
You can get help directly from us. We support you with technical questions, spare parts inquiries, and service cases. You can contact us at any time with your inquiry. We accompany you from the inquiry to the solution.
How long is the warranty for Platinum Spas products and what does it cover?
Platinum Spas offers a 10-year warranty on the frame/basic structure of its products, a 5-year warranty on the surface of its products, and a minimum 2-year warranty on the controls, displays, heaters, and pumps. If you have any questions, please feel free to contact us.
Are there any showrooms or exhibitions where Platinum Spas products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Plunge pool
What is a Dipping Tank and what is it used for?
A Dipping Tank is a cold pool that is often used in combination with saunas or wellness treatments. It serves to quickly cool the body after a sauna session and supports regeneration. The sharp change in temperature can promote blood circulation and activate the circulatory system. Plunge pools are used in both private and commercial settings. They are a classic element of traditional sauna culture.
What are the advantages of a Dipping Tank?
Plunge pools are used to cool down the body on a warm day or after a sauna session and are designed for permanent installation. They usually offer a larger water volume. Plunge pools can be ideally integrated into sauna and wellness areas, both indoors and outdoors. They also impress with their high-quality materials and durable design. They are particularly suitable for regular use and professional applications.
Are custom-made products or individual adjustments possible for plunge pools?
Customized dimensions are available on request for many plunge pools. This allows the size, depth, and features to be optimally adapted to the available space and intended use. Customized designs offer the advantage that the Dipping Tank can be perfectly integrated into existing wellness concepts. Feasibility depends on the specific model and manufacturer. We are happy to assist you in planning and selecting a suitable solution.
What designs are common for plunge pools?
Plunge pools are usually round in shape, as this design is particularly stable and ergonomic. They often feature comfortable steps for safe and easy access. The design is often based on classic hot tubs, combined with modern materials and surfaces. Depending on the model, different types of wood, colors, and features are available. This allows plunge pools to be integrated into wellness areas both functionally and visually.
What materials are immersion baths made of?
Plunge pools are often made from high-quality woods such as thermally modified wood, larch, or spruce, combined with waterproof interior coatings or stainless steel inserts. These materials ensure high durability and weather resistance. The choice of materials influences both the appearance and the maintenance properties. High-quality workmanship is crucial for stability and hygiene. The exact choice of materials depends on the model in question.
Sauna heaters
What kind of power connection do I need for a Sauna Heater?
In most cases, sauna heaters require a 400V high-voltage connection, especially for outputs of around 3–3.5 kW or higher. This depends on the size of the sauna, as heaters with a 230V connection are generally only suitable for very small sauna rooms. The larger the room, the higher the heater output required. A rule of thumb for this is approx. 1 kW per 1 m³ of sauna volume.
What types of sauna heaters are available and what are the differences between them?
There are electric Finnish sauna heaters, bio or combination heaters, and wood-burning heaters. Electric Finnish heaters generate classic dry heat and are ideal for infusions. Bio heaters also have an evaporator that can be used to regulate humidity. Wood-burning heaters are fired with wood, require an exhaust pipe, and are often used in Outdoor Saunas. The choice of heater depends on the technical requirements and the desired sauna experience.
Which sauna stones are best suited?
Sauna stones have a significant influence on heat development and the sauna experience. Angular stones generally offer better heat development, as well as particularly good heat storage and release. Round stones are particularly appealing due to their appearance, but also offer solid heat performance. The quality and heat resistance of the stones are crucial. It is recommended to use only stones that are specifically suitable for sauna heaters.
What accessories are needed for a Sauna Heater?
The most important accessories include sauna stones and a control unit. In some cases, a base plate, protective grille, or safety distances are also required. Sauna stones and controls are already included in the scope of delivery for many models. Whether additional accessories are necessary depends on the respective stove model and the installation situation. The exact requirements should be checked before installation.
Can sauna heaters be controlled via Wi-Fi or an app?
Most of our sauna heaters offer the option of Wi-Fi or app control. This feature may be integrated or available as an option, depending on the model. Heaters with an integrated control unit may offer limited expansion options. App control allows for convenient operation and time-controlled use. Whether this feature is available depends on the specific heater and control system.
What heater output do I need for my sauna?
The required heater power depends on the size of the sauna room, the insulation, and the materials used. As a rough rule of thumb, approximately 1 kW of power per cubic meter of sauna volume is required. Additional factors such as glass surfaces or poor insulation can increase the power requirement. For a precise calculation, we recommend using a sauna calculator or seeking individual advice. The right stove power is crucial for an optimal sauna experience.
Can any Sauna Heater be used in any sauna?
Not every Sauna Heater is suitable for every sauna, as size, construction, and technical requirements must be taken into account. The room size, electrical connection power, and safety requirements are particularly important. In addition, the manufacturer's specifications regarding minimum distances and installation conditions must be observed. Outdoor Saunas often use different types of heaters than Indoor Saunas. Before purchasing, you should therefore check whether the heater is compatible with the respective sauna.
How safe are modern sauna heaters?
Modern sauna heaters have various safety features, such as overheating protection and temperature-dependent shut-offs. Commercial or larger systems require additional safety measures such as emergency shut-off switches. Safety also depends on professional installation and regular maintenance. High-quality models comply with current technical norms and safety standards. For maximum safety, the manufacturer's instructions should always be followed.
What BImSchV certification do you offer for sauna heaters?
BImSchV certification refers to the Federal Immission Control Ordinance and is relevant for wood-burning stoves. We offer sauna stoves with both BImSchV Level 1 and BImSchV Level 2 certification. The product description specifies which stoves meet the respective certification. If no information is available, please feel free to contact us at any time. We will be happy to advise you on the selection of a suitable stove.
Steam baths
What is a Steam bath and how does it work?
A Steam bath generates moist, warm steam via an integrated steam generator, which usually reaches temperatures between approximately 50-60 °C. The high humidity provides an intense but gentle feeling of warmth. Modern steam baths are digitally controlled and often offer different steam programs. In addition, functions such as lighting, aroma, or sound systems can be integrated. This creates a personalized wellness experience in your own home.
What features and functions do modern steam baths offer?
Modern steam baths often feature digital controls, colored lights (chromotherapy), aromatherapy, and integrated audio systems. Many models offer multiple steam intensities and comfort features such as benches or rain showers. Some steam baths have a modular design and can be individually configured. Safety features such as emergency stop systems can also be integrated. Depending on the model, extensions such as hydro massage or waterfall showers are also possible.
Which rooms are steam baths suitable for?
Steam baths are suitable for both private bathrooms and wellness areas in residential buildings or hotels. Thanks to their modular design, they can be flexibly adapted to different room sizes. Many models are designed to save space and can also be integrated into smaller rooms. They can be installed as a stand-alone cabin or in combination with a shower or sauna. A suitable water and power connection is required.
What are the advantages of a Steam bath compared to a sauna?
Unlike Finnish saunas, Steam bath operate at high humidity and lower temperatures. This makes the heat particularly gentle and often more pleasant. Steam baths can promote relaxation, cleanse the skin, and support the respiratory tract. They are particularly suitable for users who are less tolerant of dry heat. Saunas and Steam bath can complement each other perfectly.
Are steam baths suitable for private and commercial use?
Steam baths are suitable for both private and commercial use, for example in spas, hotels, or fitness studios. High-quality models are designed for intensive use and offer durable materials and modern technology. Additional safety and hygiene standards must be taken into account for commercial use. Suitability depends on the specific model and technical equipment. An individual inspection prior to installation is recommended. If you have specific questions about the precautions that need to be taken, please contact us directly.
Steam showers
What is a steam shower and how does it work?
A steam shower combines a classic shower with an integrated steam function. A steam generator produces warm steam, which fills the shower room with moist heat. This creates a gentle wellness experience similar to a Steam bath. The steam function can be individually controlled depending on the model. A steam shower thus combines comfort, hygiene, and wellness in one system.
What are the health benefits of the steam function?
The steam function can support the respiratory tract and be perceived as pleasantly soothing. The moist heat can cleanse the skin and relax the muscles. Many models also allow the use of aromatic oils, enabling additional aromatherapy. This can increase well-being and provide a more intense relaxation experience. The effect can vary from person to person and depends on the duration and intensity of use.
Can a steam shower also be used as a normal shower?
Yes, steam showers are fully-fledged shower systems and can also be used without the steam function. They therefore offer both a classic shower and an integrated wellness function. This makes them ideal for everyday use and relaxing treatments. The combination of shower and Steam bath makes them particularly versatile. Users benefit from maximum flexibility in the bathroom.
What needs to be considered when installing a steam shower?
When installing a steam shower, there must be sufficient space, especially in terms of height. A good minimum distance from the ceiling is approx. 10 cm. For steam showers without sliding doors, it is necessary to take the width of the door into account so that it can be opened. Most doors are up to 60 cm wide, but in some cases they can also be wider. A stable and level surface is also required, as the weight of the cabin and the water must be evenly distributed. A support frame is often recommended for shower trays made of mineral cast or similar materials. In addition, professional sealing is necessary to prevent moisture damage. Installation should ideally be carried out by qualified personnel.
What kind of power connection does a steam shower require?
Steam showers are usually operated via a 230V standard power connection. The exact power requirement depends on the output of the steam generator and the equipment. Additional electrical components such as lighting or controls may also be integrated. The electrical equipment should be checked before installation. Installation must be carried out by a qualified professional.
What technical features do modern steam showers offer?
Many modern steam showers feature integrated technologies such as Bluetooth, Wi-Fi, and speakers. This allows music or smart home functions to be used. In addition, LED lighting and colored lights are often integrated to enhance the wellness experience. Control is usually via digital control panels or apps. The range of functions varies depending on the model and manufacturer.
Who are steam showers suitable for?
Steam showers are suitable for anyone who wants to combine wellness and functionality in their own bathroom. They are ideal for health-conscious people, athletes, and wellness enthusiasts. They are also used in hotels, spas, and upscale residential projects. Thanks to a variety of sizes and features, they are flexible in their application. The selection should be tailored to the size of the room and individual needs.
What are the advantages of having a steam shower in your own home?
A steam shower allows you to enjoy wellness and relaxation without having to visit external spa facilities. It combines daily hygiene with additional wellness functions. In the long term, it can be a convenient and time-saving solution. It also increases the comfort and attractiveness of the bathroom. It thus offers a modern form of private wellness oasis.
Swim Spas
What is a Swim Spa and what is it used for?
A Swim Spa is a large swimming pool or, in some cases, a combination of a pool and Hot tub that can be used for both swimming and relaxation. An integrated counter-current system allows users to swim or exercise on the spot. In addition, many models offer massage functions and wellness areas. Swim spas are used in both private and commercial settings. They are particularly common in gardens or outdoor areas.
Where are swim spas typically used?
Swim spas are mainly installed in gardens or outdoor wellness areas. However, they are also suitable for indoor use, provided there is sufficient space and the technical requirements are met. Their compact design makes them a space-saving alternative to traditional pools. Many models are designed for year-round use. This allows swim spas to be flexibly integrated into various wellness concepts.
What kind of power connection does a Swim Spa require?
Swim spas are usually operated via a 400V power connection. The exact power requirement depends on the size of the model, the heating capacity, and the technical equipment. Before installation, the electrical infrastructure should be checked by a specialist. Installation must be carried out by a qualified electrician.
What types of counter-current systems are available for swim spas?
Swim spas use different systems for the counter-current system, including pumps and turbines. Pump systems generate a water flow that can be individually regulated. Turbine systems provide a particularly strong, even, and natural swimming current. Both technologies offer different advantages in terms of intensity and flow sensation. The choice of system depends on training requirements and use.
How are swim spas insulated and what weather conditions are they suitable for?
Swim spas feature high-quality insulation systems designed for use in a variety of weather conditions. Multi-layer insulation and insulated covers ensure energy efficiency and heat retention. This allows swim spas to be used year-round, even in low outdoor temperatures. The insulation helps reduce operating costs. The exact insulation technology varies depending on the model and manufacturer.
Are swim spas available in different sizes and designs?
Swim spas are available in various sizes, shapes, and configurations. There are compact models for smaller gardens as well as larger versions for extensive wellness areas. Depending on the model, swimming and massage areas can be combined or separated. This allows swim spas to be individually adapted to the available space and intended use. There are suitable models for almost every wellness oasis.
What are the advantages of a Swim Spa compared to a traditional pool?
A Swim Spa requires significantly less space than a conventional pool, yet still offers an intense swimming experience. The technology is more compact. It can be used all year round and combines training with wellness functions. In addition, modern insulation systems make it more energy-efficient than many pools. Installation is often easier than with traditional swimming pools. This makes a Swim Spa a flexible, more cost-effective, and high-quality alternative to a pool.
Who are swim spas particularly suitable for?
Swim spas are suitable for athletes, families, and wellness enthusiasts who want to combine swimming and relaxation. They are ideal for people who have limited space but don't want to give up swimming training. Swim spas are also used for rehabilitation and fitness. Different power levels make them suitable for beginners and professionals alike. Swim spas offer a versatile solution for modern wellness concepts.
What should the surface under the swim spa be like?
For a swim spa, as well as for a Hot tub, the ground must be level and support the swim spa at all points. Concrete, paving stones, or firmly compacted gravel are recommended, with the former two being the best options. If you want to position a swim spa slightly elevated, it must be supported evenly at sufficient points below. This works best with beams.
Can swim spas be sunk into the ground?
Yes, this is a very common question and it is possible. It is important to note the requirements that must be met. The ground must be level and have a slight slope so that water that enters the pit can drain away. Accordingly, there must also be a drain in the pit. Depending on the size of the drain, it may also be advisable to place the SwimSpa on a raised platform. However, this must support the entire surface of the pool from below. Furthermore, there must be an inspection opening on all sides of the SwimSpa so that you have access not only to the SwimSpa itself, but also to the area around it at all times. It is recommended that the inspection opening be wide enough for an adult to move around freely.
Tylö
Who is Tylö and what does the brand stand for?
Tylö is a traditional manufacturer of sauna and wellness products with its origins in Sweden. The brand was founded in 1949 and is now one of the oldest and largest sauna manufacturers in the world. Tylö develops sauna heaters, saunas, steam baths, controls, and accessories for private and commercial use. The brand stands for Scandinavian sauna culture, technical innovation, and high-quality workmanship. For decades, Tylö has been combining traditional craftsmanship with modern wellness technology.
Where are Tylö products manufactured?
Tylö develops and manufactures its products at several international production and development sites. A central development and technology hub is located in Halmstad, Sweden, where the brand has its roots. In addition, the company has production and corporate sites in various countries in Europe and North America. This international structure enables high quality standards and global supply. The origin of individual products may vary depending on the model.
What distinguishes the design and technology of Tylö products?
Tylö products combine Scandinavian design with innovative sauna technology. The sauna heaters are characterized by fast heating, energy efficiency, and high safety standards. Many systems offer intuitive operation, intelligent control, and modern lighting and safety features. The brand attaches great importance to user comfort, durability, and even heat distribution. The design and technology are designed to create an authentic and high-quality sauna experience.
How can I request support or replacement parts for Tylö products?
You can obtain Tylö product support and spare parts directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Tylö products and what does it cover?
Tylö products come with a 2-year warranty. In addition, there is a 3-year warranty on the materials used in the products. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Tylö products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
VITALhome
Who is VitalHome and what does the brand stand for?
VitalHome is a brand of TPI GmbH from Austria, an independent company based in Upper Austria. The company was founded in 1990 and has been active in the wellness industry for over 20 years. VitalHome develops, manufactures, and distributes infrared cabins, saunas, and accessories. The brand's goal is to offer high-quality wellness products at a fair price. VitalHome stands for quality, modern design, and affordable wellness solutions.
Where are VitalHome products manufactured?
VitalHome is an Austrian manufacturer with its own production facilities. The products are made from high-quality materials and developed to high quality standards. The company combines development, manufacturing, and sales in an integrated structure. Manufacturing focuses on quality, workmanship, and functionality. The origin of individual components may vary depending on the product.
What distinguishes the design and technology of VitalHome products?
VitalHome combines modern design with functional wellness technology. The infrared cabins feature surface heating, full-spectrum radiators, digital controls, LED colored lighting, and audio systems. The products are designed for gentle deep heat, user comfort, and ease of use. Fine woods such as Canadian hemlock give the cabins a high-quality look. The aim is to combine design, technology, and an attractive price-performance ratio.
How can I request support or replacement parts for VitalHome products?
Support and spare parts for VitalHome products are available directly from us. Spare parts requests and service cases are handled from start to finish. This ensures a straightforward process. Please feel free to contact us at any time with your enquiry.
How long is the warranty for VitalHome products and what does it cover?
VitalHome products are covered by the statutory warranty. This covers defects that already existed at the time of delivery. The exact scope is based on the statutory provisions and the respective product conditions. If you have any questions about the warranty or processing, please do not hesitate to contact us. We will assist you in reviewing your request.
Are there any showrooms or exhibitions where VitalHome products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
Winthera
Who is Winthera and what does the brand stand for?
Winthera is a modern wellness and therapy brand from Germany that specializes in high-quality cold and heat therapy solutions. The product range includes Cold Plunges for genuine cold therapy, saunas, infrared and heat therapy solutions, and supporting accessories for regeneration and well-being. Winthera products are designed to improve your recovery, relieve pain, and support your physical performance—whether in your private life, in sports, or in professional wellness environments.
What distinguishes the design and technology of Winthera products?
Winthera combines functional innovation with aesthetic, modern design. The products are not only powerful, but also visually appealing, allowing them to blend harmoniously into wellness rooms. Especially in the field of cold therapy, Winthera uses high-quality materials, intelligent temperature and insulation concepts, and ergonomic shapes that enable real ice production, comfortable use, and efficient regeneration.
How can I request support or replacement parts for Winthera products?
If you have any questions about your Winthera product, its operation, care, or replacement parts, simply contact us directly via our customer service. We will provide you with reliable assistance with technical issues, replacement part orders, and all service questions—personally and competently, so that you can get the most out of your product.
How long is the warranty for Winthera products and what does it cover?
The warranty period and scope depend on the model and product and may vary depending on the category (e.g., Cold Plunge, sauna, heat therapy). You can obtain detailed information about the warranty period for Winthera products directly from us upon request. We will be happy to clarify the exact warranty terms for your desired product before you make your purchase.
Are there any showrooms or exhibitions where Winthera products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.