Tylö
Who is Tylö and what does the brand stand for?
Tylö is a traditional manufacturer of sauna and wellness products with its origins in Sweden. The brand was founded in 1949 and is now one of the oldest and largest sauna manufacturers in the world. Tylö develops sauna heaters, saunas, steam baths, controls, and accessories for private and commercial use. The brand stands for Scandinavian sauna culture, technical innovation, and high-quality workmanship. For decades, Tylö has been combining traditional craftsmanship with modern wellness technology.
Where are Tylö products manufactured?
Tylö develops and manufactures its products at several international production and development sites. A central development and technology hub is located in Halmstad, Sweden, where the brand has its roots. In addition, the company has production and corporate sites in various countries in Europe and North America. This international structure enables high quality standards and global supply. The origin of individual products may vary depending on the model.
What distinguishes the design and technology of Tylö products?
Tylö products combine Scandinavian design with innovative sauna technology. The sauna heaters are characterized by fast heating, energy efficiency, and high safety standards. Many systems offer intuitive operation, intelligent control, and modern lighting and safety features. The brand attaches great importance to user comfort, durability, and even heat distribution. The design and technology are designed to create an authentic and high-quality sauna experience.
How can I request support or replacement parts for Tylö products?
You can obtain Tylö product support and spare parts directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Tylö products and what does it cover?
Tylö products come with a 2-year warranty. In addition, there is a 3-year warranty on the materials used in the products. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Tylö products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
