Hekla
Who is Hekla and what does the brand stand for?
Hekla is a sauna manufacturer specializing in modern design. The brand draws inspiration from nature and Baltic sauna traditions and takes a sustainable approach to design and material selection. Hekla saunas are designed to promote relaxation, well-being, and a holistic sauna experience. The products are aimed at private and outdoor wellness users. Hekla stands for natural design, sustainability, and modern sauna concepts.
Where are Hekla products manufactured?
Hekla saunas are manufactured at locations in Europe and Asia from high-quality natural materials, including thermally modified wood from northern European forests. Production is based on sustainable manufacturing processes and traditional woodworking techniques. The wood used comes from certified Nordic forestry and is refined using a chemical-free heat treatment process. This combination of material quality and workmanship contributes to the high durability of the products. The manufacturing process is closely linked to Northern European sauna culture.
What distinguishes the design and technology of Hekla products?
Hekla saunas combine modern design with traditional sauna principles. Technically, the saunas are characterized by durable thermowood, high stability, and improved resistance to moisture and weather. The thermal modification process significantly increases the durability and dimensional stability of the wood. As a result, Hekla products combine design, sustainability, and technical quality.
How can I request support or replacement parts for Hekla products?
You can obtain support and replacement parts directly from us. We will assist you with technical questions, replacement part inquiries, and service requests. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Hekla products and what does it cover?
Hekla products come with a 2-year warranty from the date of delivery. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Hekla products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
