EOS Filius Control W Sauna heater wall mount version

Shipping Information and Secure Shipping at FinA 🌿

At FinA Wellness Store, we value not only high-quality products but also ensuring that your order arrives safely and smoothly. We look forward to delivering top-notch products and making your experience with us as seamless as possible. Here you will find all the information about shipping to facilitate your order with us.

Any questions?

Whether questions about shipping or support with your order - we are always there for you! Just contact us via live chat, by email at office@finawellnessstore.eu, or call us directly at +43 1 997 28 98.

Your FinA Wellness Store Team looks forward to assisting you. 🌟

Your return at FinA - 100% risk-free and uncomplicated! 🌿

Sometimes it just doesn't fit - and that's perfectly fine! If you change your mind or the product does not meet your expectations, it's very simple with us: You can return it within 30 days and we will refund the full amount. And the best part: The return is free of charge for you. 🙌 No stress, no risk - just sit back and we'll take care of the rest.

How the return works

1. Contact us: Just send us an email at office@finawellnessstore.eu with your order number, and we will give you all the information you need for the return.

2. Free return: We make sure that your return is processed without any additional costs. For large items delivered by freight, we make it even easier for you - we organize the pickup right at your home.

3. Full refund: Once your return arrives and has been checked, you will receive the full purchase amount back. Of course, we will inform you by email as soon as your return is completed.

Important notes for a smooth return

• As-new condition: Please ensure that the item is as-new, shows no signs of use, and is in the original packaging with all accessories.

• No unpaid shipments: Unfortunately, we cannot accept returns that are sent collect. But don't worry - the return is free of charge with us anyway!

Do you have questions or are you unsure? We are always here for you:

• Live Chat: Click on the chat option at the bottom right
• Phone: +43 1 997 28 98
• Email: office@finawellnessstore.eu

Your FinA Wellness Store Team - We take care of you, before, during, and after your purchase. 💚

Satisfaction Guarantee - Because your well-being comes first! 🌿

Your satisfaction is close to our heart. Should something not be right, we are always there for you to find a solution - before, during, and after your purchase. Whether it's a return, exchange, or personal consultation - we ensure that you feel completely comfortable and can stay relaxed. ✨

Discover the FinA Benefits

• We speak your language! 🌍 Whether it's German, English, Spanish, Slovenian, or Serbo-Croatian - these languages have accompanied us from an early age! 😃
• Individual consultation and planning: 🤝 We take time for your needs and wishes and together create your perfect wellness oasis.
• Custom-made products: 🔨 Within a radius of +200km around Vienna, we fulfill your individual wishes and have your dream oasis custom-made.
  • Professional measurement: 📏 Based on the spatial conditions, we create exact measurements to plan your dream oasis optimally.
  • Joint idea development: 💡 Together with you, we create a concept for your individual wellness oasis that meets your expectations and your budget.
• Top quality & professionals at work: 👷‍♂️👷‍♀️ We only work with experienced and reliable installers who love their work and value you as a customer.
• Direct line to the manufacturers: 📞 We know the people behind the products and maintain close relationships with our manufacturers.
• Customer service with passion: ❤️ You are the focus at our company. We provide comprehensive advice and support before, during, and after the purchase.
• Passion for wellness: 💆‍♂️💆‍♀️ We are totally passionate about wellness and love to share this passion with you.
• Quality over the cheapest price: 💎 For us, it's not the cheapest price that's in the foreground, but the outstanding quality of our products and your individual shopping experience. We accompany you from personal consultation to comprehensive after-sales service. Although we are an online shop, we create a connection that makes you feel as if we were right there with you. Your trust and satisfaction are our highest good. 🙌

Our Promise

High-quality, sustainable wellness solutions, that not only last long but also take your well-being to a new level. They promote your health, give you relaxation, and help you find more joy and balance in the hectic everyday life - for body and mind. 🧖‍♀️💚

And the best: We are always there for you! With heartfelt advice, proactive action, and an open ear - whether before, during, or after your order. You have a question? No problem, we find a solution! 😊 With us, it's about more than just products, we want you to feel completely comfortable! 💬✨

What makes us special

Our personal consultation, which is honest, transparent, and tailored to you. We stand by your side like a good friend - always there, always thinking along. Together we create sustainable solutions that not only enrich your home but also your life.

Our products and our service are perfectly tailored to your individual needs. Design your very own wellness oasis with us - for more relaxation, health, and joy in everyday life. 💚

Choosing FinA Wellness Store means opting for

• Trust and honesty 🤝
• Health and well-being 🧖‍♀️
• Sustainability 🌱
• Personal touch 💚
• Long-standing experience 🎓 - We know the wellness industry inside and out and apply this knowledge for your well-being.
• Individual solutions 🔨 - Every wellness oasis is as unique as you are, tailored to your needs.
• High-quality materials 🏆 - We focus on quality that you can see and feel.
• Fast and reliable delivery 🚚 - So you can enjoy your wellness oasis soon.
• Professional Installation 🔧 - Our experienced installers ensure that your wellness oasis is installed professionally and precisely.
• Comprehensive after-sales service 📞 - Even after the purchase, we are at your side with advice and action.
• Holistic relaxation through products and service 😌 - Because our high-quality products alone are not enough. Only in combination with our comprehensive, personal service do we create the perfect wellness oasis for you, which gives you long-term relaxation, harmony, and joy.

Making a call costs you nothing – dare yourself and treat yourself to a nice conversation! 📞 Ask all your questions, express your wishes or even concerns. Contact us now and see how good it feels to take the first step! 🗨️

Let's plan your dream oasis together! ☎️ Arrange a free consultation now and look forward to relaxed conversations where you can share all your wishes and questions!

• Use our Live-Chat
• Phone: +43 1 997 28 98
• Email: office@finawellnessstore.eu

Your FinA Wellness Store Team