Passion Spas
Who is Passion Spas and what does the brand stand for?
Passion Spas is an international manufacturer of whirlpools and swim spas. The brand develops wellness products with the aim of combining relaxation, hydrotherapy, and modern design. Passion Spas places particular emphasis on comfort, massage functions, and user-friendliness. The products are aimed at private and commercial users in the wellness sector. The brand stands for innovative spa technology, design, and holistic well-being.
Where are Passion Spas products manufactured?
Passion Spas operates with an international production and delivery structure. The products are manufactured using specialized manufacturing processes that combine modern industrial production with quality controls. This structure makes it possible to combine high-quality materials, innovative technology, and efficient manufacturing. The origin of individual products may vary depending on the model and production line. Passion Spas attaches great importance to quality standards and durable construction.
What distinguishes the design and technology of Passion Spas?
Passion Spas combines modern spa design with innovative hydrotherapy technology. The whirlpools feature a variety of massage functions that were developed in collaboration with physiotherapists. In addition, advanced filtration systems, hybrid heating technologies, and energy-efficient designs are used. The spas are designed for comfort, durability, and ease of use. The design and technology aim to create a holistic wellness experience.
How can I request support or replacement parts for Passion Spas products?
Support and spare parts for Passion Spas products are available directly from us. We can assist you with technical questions, spare parts inquiries, and service requests. Please feel free to contact us at any time with your inquiries.
How long is the warranty for Passion Spas products and what does it cover?
Passion Spas products come with a 10-year warranty on the frame, a 5-year warranty on the acrylic surface (blistering, cracking, and delamination), and a 2-year warranty on piping and components. This covers defects that were already present at the time of delivery. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where Passion Spas products can be viewed?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
