EAGO (AWT)
Who is EAGO and what does the brand stand for?
EAGO Germany is an established manufacturer of wellness and bathroom solutions with its own production and development for the European market. For over 15 years, the brand has been producing high-quality products such as saunas, whirlpools, steam showers and bathroom furniture with a focus on quality, functional design and user-friendliness.
Where are EAGO products manufactured and tested?
EAGO products are manufactured in-house under strict quality standards, complemented by precisely manufactured components from selected suppliers. Each product line undergoes extensive final inspections to ensure functionality and durability.
What characterizes the design and technology of EAGO products?
EAGO products follow a clear, timeless design language and combine functional design with intuitive operation. Technology and materials are designed for everyday use and durability.
How can I request support or spare parts?
Support is provided entirely through us as an official sales partner.
We are your direct contact for:
- technical questions
- Complaints
- Guarantee cases
- Spare parts orders
We can also supply spare parts for EAGO products in full, even years after purchase. You do not have to contact the manufacturer directly.
How long does the manufacturer's warranty last and what is covered?
EAGO grants a legally compliant manufacturer's warranty of 2 years.
Material and manufacturing defects are covered. Wear parts, improper use or incorrect installation are generally excluded.
Are there exhibitions or showrooms where I can see EAGO products?
Yes, selected EAGO products are on display in our showroom.
As the models on display are subject to change, please contact us directly - we will be happy to inform you which EAGO products can currently be viewed on site.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
