Platinum Spas Sicily Outdoor Hot tub - Luxury, for up to 7 Persons
incl. VAT
🚚 Free shipping to the EU mainland & Switzerland for orders over €300
Time for real relaxation
A Hot tub, that offers more than just hot water: the Sicily Hot Tub from Platinum Spas combines high-end comfort with state-of-the-art technology and a sophisticated design for stylish wellness moments - inside and out. Ideal for up to seven Persons, it becomes a luxurious relaxation zone for social gatherings or personal time-outs.
Sicily spa oasis for unforgettable moments
The Sicily from the exclusive Luxury Series stands for expressive comfort and uncompromising quality. With six ergonomic seats and a generous reclining area, it invites you to relax deeply - whether with family, friends or just for yourself. The 50 precisely positioned stainless steel jets offer customizable hydromassages at the highest level.
Sicily designHot tub with character
The visual impression is just as convincing as the technology. Clear lines, a high-quality acrylic tray in elegant white or black and an elegant wood or stone-look cladding finish characterize the exclusive appearance. The robust stainless steel frame and the durable ABS base tray ensure stability and longevity - even with intensive outdoor use.
Sicily high-tech hot tub with smart controls
State-of-the-art equipment makes the Sicily a pioneer in its class:
- PlatinumPure™ water treatment system with ozone, UV-C, ionization and mineral filtration
- Platinum Spa Touch™ 7" touchscreen with intuitive menu navigation and integrated Wi-Fi control via app
- PlatinumGuru™ real-time water monitoring for more hygiene and safety
- Platinum Melody™ sound system with Bluetooth, subwoofer and transducers
- Multicolor LED lightingilluminated waterfalls, fountains and outer edges
- Platinum Premium Shield™ insulation with reflective SHIP technology for maximum energy efficiency
Sicily wellness comfort for your home
Two powerful 3 HP pumps provide intensive massage power, while the circulation pump and the quiet heating element keep the water at an efficient temperature. The well thought-out arrangement of the jets allows targeted therapy zones for the neck, shoulders, back and legs. Thanks to Wi-Fi networking, you can use the Hot tub preheat, activate music and set lighting moods - all from the comfort of your smartphone.
Highlights of the Platinum Spas Luxury series
The Luxury series from Platinum Spas combines high-quality materials, intelligent technology and outstanding comfort to create a premium spa experience. Every detail is designed for maximum efficiency, style and relaxation - for discerning connoisseurs who expect more.
Platinum Liquid Effects - lighting with atmosphere
The innovative Platinum Liquid Effects create an atmospheric ambience for every spa session. Multicolored LEDs elegantly illuminate the water - ideal for relaxing evenings at nightfall.
Included with the Capri model:
- Waterline lighting
- Corner lighting in cladding design
- Underwater floodlight
Platinum Premium Shield Plus - high-performance insulation of the new generation
Exclusive to the Luxury series: Platinum Premium Shield Plus stands for first-class insulation and energy efficiency - well thought-out down to the last detail, developed for year-round use.
- Reinforced side insulation: Extra-thick insulation stores heat and reduces energy consumption.
- Insulated pipes: The water-bearing pipes in the interior are fully encased - for reliable performance even in cold conditions.
- Extra floor insulation: A robust ABS base with a strong insulation panel prevents heat loss downwards and stabilizes the construction at the same time.
Platinum Melody - Integrated Bluetooth sound system
With the Platinum Melody system your favorite music directly in the Hot tub wirelessly and easily via smartphone or tablet.
- High-quality Bluetooth connection
- Easy pairing with mobile devices
- Clear sound for music, podcasts or audio books
Aristech Acrylic - High-quality surface with deep gloss
For the outer shell of all Platinum Spas models - including the Luxury series - only Aristech Acrylic is used. This internationally renowned material stands for exceptional durability, brilliant color depth and a pleasantly smooth finish.
- Top quality from the USA: Aristech Acrylic is one of the world's leading brands for premium acrylic in the Hot tub-production.
- Durable & easy to clean: The surface is particularly scratch-resistant, UV-stable and can be cleaned effortlessly - perfect for everyday use.
- Elegance in every contour: The glossy, non-porous structure gives the Hot tub a noble aesthetic and ensures long-lasting color stability.
- The combination of high-quality acrylic and precise workmanship every Hot tub from Platinum Spas is a long-lasting design object that combines comfort and quality at the highest level.
Fully WLAN-capable - control via app
All models in the Luxury series are WLAN-compatible as standard. They are conveniently controlled via the Balboa Worldwide app (bwa™) - anytime and anywhere.
- Set temperature, pumps & filter cycles directly on your smartphone
- Remote access on the move via the internet, 3G/4G or Wi-Fi
- Full control without physical operation on the Hot tub
Platinum Thermo Cover - energy efficient & weatherproof
The high-quality Thermo Cover not only protects against external influences, but also makes a significant contribution to energy efficiency.
- Multi-layer polystyrene insulation for optimum heat storage
- Robust, weatherproof outer layer with UV protection
- Stainless steel reinforcement for stability and durability
- Includes protective cap against rain, snow and sunlight
Platinum Innovations
Platinum Pure water treatment - four-stage purification for crystal-clear water
Platinum Pure sets new standards in water care. The exclusive system combines four high-performance components to ensure permanently pure, skin-friendly water - without any high maintenance costs.
- UV sterilization: A highly developed UV sanitizer reliably removes bacteria and viruses - completely without aggressive chemicals.
- Ozone system: Efficiently breaks down organic residues and ensures permanently clear, hygienic water quality.
- Ozone mixing chamber: Specifically extends the contact time of the ozone with the water and thus optimizes the cleaning power.
- Mineral ionizer: Refines the water by adding natural minerals - for a particularly pleasant, soft skin feel.
The result: a balanced water experience that is gentle on the skin and significantly reduces the amount of care required.
Platinum Guru water quality - perfect spa water. Every time.
Platinum Guru is exclusive to the Luxury series and constantly monitors the water quality of your spa. Sensors provide precise feedback on chemical values and temperature in real time - for maximum safety, comfort and efficiency.
- Automatic control: No more guesswork - PlatinumGuru detects even the smallest deviations in the water and keeps it constantly in ideal condition.
- More safety: Protection for you, your family and your spa components thanks to water values that are always optimally adjusted.
- Intelligent wellness: You relax - the system takes care of the technology.
So your Hot tub becomes a carefree oasis of well-being - with pure, perfectly tempered water quality every time you use it.
Experience the feeling of luxury
Design your personal retreat now
🔶 Scope of delivery
Everything at a glance - that's included!
- Platinum Spas Sicily Hot Tub
- Thermal cover (lockable)
- Access steps
- Cover lift
- Wi-Fi module & touch control panel
- Water care starter package
- Operating instructions & quick start guide
- Pre-installed water care and filter systems
- Warranty: 10 years tub, 7 years surface, 3 years technology, 2 years audio/LED
Specifications
| Capacity | 7 Persons |
| Dimensions | 210 × 210 × 94 cm |
| Dry weight | 450 kg |
| Water filling (full) | 1,155 liters |
| Massage jets | 50 stainless steel jets |
| Main pumps | 2 × 3 HP (6 BHP total) |
| Circulation pump | 0.35 HP |
| Heating | 3 kW |
| Power connection | 32 Amp, 230 V |
| Water treatment | PlatinumPure™ (UV, ozone, mineral) |
| Sound system | Bluetooth, subwoofer & transducer |
| Lighting | Indoor & outdoor LEDs, waterfall lighting |
| Insulation | Platinum Premium Shield™ with SHIP technology |
| Frame | Stainless steel (304), ABS base plate |
| Tub material | Aristech Acrylic® |
- Description
- Specifications
- Benefits
- Shipping
- Easy Returns
- Why FinA?
- Reviews
- FAQs
Time for real relaxation
A Hot tub, that offers more than just hot water: the Sicily Hot Tub from Platinum Spas combines high-end comfort with state-of-the-art technology and a sophisticated design for stylish wellness moments - inside and out. Ideal for up to seven Persons, it becomes a luxurious relaxation zone for social gatherings or personal time-outs.
Sicily spa oasis for unforgettable moments
The Sicily from the exclusive Luxury Series stands for expressive comfort and uncompromising quality. With six ergonomic seats and a generous reclining area, it invites you to relax deeply - whether with family, friends or just for yourself. The 50 precisely positioned stainless steel jets offer customizable hydromassages at the highest level.
Sicily designHot tub with character
The visual impression is just as convincing as the technology. Clear lines, a high-quality acrylic tray in elegant white or black and an elegant wood or stone-look cladding finish characterize the exclusive appearance. The robust stainless steel frame and the durable ABS base tray ensure stability and longevity - even with intensive outdoor use.
Sicily high-tech hot tub with smart controls
State-of-the-art equipment makes the Sicily a pioneer in its class:
- PlatinumPure™ water treatment system with ozone, UV-C, ionization and mineral filtration
- Platinum Spa Touch™ 7" touchscreen with intuitive menu navigation and integrated Wi-Fi control via app
- PlatinumGuru™ real-time water monitoring for more hygiene and safety
- Platinum Melody™ sound system with Bluetooth, subwoofer and transducers
- Multicolor LED lightingilluminated waterfalls, fountains and outer edges
- Platinum Premium Shield™ insulation with reflective SHIP technology for maximum energy efficiency
Sicily wellness comfort for your home
Two powerful 3 HP pumps provide intensive massage power, while the circulation pump and the quiet heating element keep the water at an efficient temperature. The well thought-out arrangement of the jets allows targeted therapy zones for the neck, shoulders, back and legs. Thanks to Wi-Fi networking, you can use the Hot tub preheat, activate music and set lighting moods - all from the comfort of your smartphone.
Highlights of the Platinum Spas Luxury series
The Luxury series from Platinum Spas combines high-quality materials, intelligent technology and outstanding comfort to create a premium spa experience. Every detail is designed for maximum efficiency, style and relaxation - for discerning connoisseurs who expect more.
Platinum Liquid Effects - lighting with atmosphere
The innovative Platinum Liquid Effects create an atmospheric ambience for every spa session. Multicolored LEDs elegantly illuminate the water - ideal for relaxing evenings at nightfall.
Included with the Capri model:
- Waterline lighting
- Corner lighting in cladding design
- Underwater floodlight
Platinum Premium Shield Plus - high-performance insulation of the new generation
Exclusive to the Luxury series: Platinum Premium Shield Plus stands for first-class insulation and energy efficiency - well thought-out down to the last detail, developed for year-round use.
- Reinforced side insulation: Extra-thick insulation stores heat and reduces energy consumption.
- Insulated pipes: The water-bearing pipes in the interior are fully encased - for reliable performance even in cold conditions.
- Extra floor insulation: A robust ABS base with a strong insulation panel prevents heat loss downwards and stabilizes the construction at the same time.
Platinum Melody - Integrated Bluetooth sound system
With the Platinum Melody system your favorite music directly in the Hot tub wirelessly and easily via smartphone or tablet.
- High-quality Bluetooth connection
- Easy pairing with mobile devices
- Clear sound for music, podcasts or audio books
Aristech Acrylic - High-quality surface with deep gloss
For the outer shell of all Platinum Spas models - including the Luxury series - only Aristech Acrylic is used. This internationally renowned material stands for exceptional durability, brilliant color depth and a pleasantly smooth finish.
- Top quality from the USA: Aristech Acrylic is one of the world's leading brands for premium acrylic in the Hot tub-production.
- Durable & easy to clean: The surface is particularly scratch-resistant, UV-stable and can be cleaned effortlessly - perfect for everyday use.
- Elegance in every contour: The glossy, non-porous structure gives the Hot tub a noble aesthetic and ensures long-lasting color stability.
- The combination of high-quality acrylic and precise workmanship every Hot tub from Platinum Spas is a long-lasting design object that combines comfort and quality at the highest level.
Fully WLAN-capable - control via app
All models in the Luxury series are WLAN-compatible as standard. They are conveniently controlled via the Balboa Worldwide app (bwa™) - anytime and anywhere.
- Set temperature, pumps & filter cycles directly on your smartphone
- Remote access on the move via the internet, 3G/4G or Wi-Fi
- Full control without physical operation on the Hot tub
Platinum Thermo Cover - energy efficient & weatherproof
The high-quality Thermo Cover not only protects against external influences, but also makes a significant contribution to energy efficiency.
- Multi-layer polystyrene insulation for optimum heat storage
- Robust, weatherproof outer layer with UV protection
- Stainless steel reinforcement for stability and durability
- Includes protective cap against rain, snow and sunlight
Platinum Innovations
Platinum Pure water treatment - four-stage purification for crystal-clear water
Platinum Pure sets new standards in water care. The exclusive system combines four high-performance components to ensure permanently pure, skin-friendly water - without any high maintenance costs.
- UV sterilization: A highly developed UV sanitizer reliably removes bacteria and viruses - completely without aggressive chemicals.
- Ozone system: Efficiently breaks down organic residues and ensures permanently clear, hygienic water quality.
- Ozone mixing chamber: Specifically extends the contact time of the ozone with the water and thus optimizes the cleaning power.
- Mineral ionizer: Refines the water by adding natural minerals - for a particularly pleasant, soft skin feel.
The result: a balanced water experience that is gentle on the skin and significantly reduces the amount of care required.
Platinum Guru water quality - perfect spa water. Every time.
Platinum Guru is exclusive to the Luxury series and constantly monitors the water quality of your spa. Sensors provide precise feedback on chemical values and temperature in real time - for maximum safety, comfort and efficiency.
- Automatic control: No more guesswork - PlatinumGuru detects even the smallest deviations in the water and keeps it constantly in ideal condition.
- More safety: Protection for you, your family and your spa components thanks to water values that are always optimally adjusted.
- Intelligent wellness: You relax - the system takes care of the technology.
So your Hot tub becomes a carefree oasis of well-being - with pure, perfectly tempered water quality every time you use it.
Experience the feeling of luxury
Design your personal retreat now
🔶 Scope of delivery
Everything at a glance - that's included!
- Platinum Spas Sicily Hot Tub
- Thermal cover (lockable)
- Access steps
- Cover lift
- Wi-Fi module & touch control panel
- Water care starter package
- Operating instructions & quick start guide
- Pre-installed water care and filter systems
- Warranty: 10 years tub, 7 years surface, 3 years technology, 2 years audio/LED
| Capacity | 7 Persons |
| Dimensions | 210 × 210 × 94 cm |
| Dry weight | 450 kg |
| Water filling (full) | 1,155 liters |
| Massage jets | 50 stainless steel jets |
| Main pumps | 2 × 3 HP (6 BHP total) |
| Circulation pump | 0.35 HP |
| Heating | 3 kW |
| Power connection | 32 Amp, 230 V |
| Water treatment | PlatinumPure™ (UV, ozone, mineral) |
| Sound system | Bluetooth, subwoofer & transducer |
| Lighting | Indoor & outdoor LEDs, waterfall lighting |
| Insulation | Platinum Premium Shield™ with SHIP technology |
| Frame | Stainless steel (304), ABS base plate |
| Tub material | Aristech Acrylic® |
downloads
Whirlpool Benefits: Relaxation and Health Combined 😊
Health:
🌿 Relaxation & Stress Relief: The combination of warmth, buoyancy, and massage promotes endorphins, reduces stress, and helps with anxiety.
🩸 Improved Circulation: The jet massage enhances oxygen and nutrient delivery throughout the body.
💪 Muscle Relaxation & Pain Relief: Warm temperatures and massage jets relieve tension and pain – ideal for arthritis and fibromyalgia.
🛡️ Immune System Boost: Regular use can strengthen the immune system.
😴 Better Sleep: A warm soak relaxes you and improves sleep quality.
🤕 Headache Relief: Heat and massage can alleviate headaches.
✨ Skin Health: Warm water opens pores, improves moisture absorption, and promotes healthy skin.
🩹 Promotes Healing: Enhanced circulation aids the healing process.
Leisure and Relaxation:
🏡 Relaxation at Home: Create your own sanctuary of calm and relaxation right at home.
👨👩👧👦 Socializing: Perfect for gatherings with friends and family.
🏋️♂️ Sports Recovery: Supports muscle recovery after exercise.
❤️ Romantic Moments: Ideal for cozy and relaxing time together.
Additional Benefits:
🌟 Improved Quality of Life: Regular use enhances overall well-being.
⚡ Energy Efficiency: Modern hot tubs are more energy-efficient than you might think.
🔧 Easy Installation: Simple to install and maintain.
Important:
📋 Consult a Doctor: Always consult a doctor if you have health issues or are pregnant before using a hot tub.
🧼 Hygiene: Regular cleaning and disinfecting of the water is essential.
A hot tub offers numerous benefits for both body and mind – from stress relief and improved circulation to easing muscle and joint pain. 🛀✨
Shipping Information and Secure Shipping at FinA
At FinA Wellness Store, we value not only high-quality products but also ensuring that your order arrives safely and smoothly. We look forward to delivering top-notch products and making your experience with us as seamless as possible. Here you will find all the information about shipping to facilitate your order with us.
► Free shipping to mainland EU and Switzerland from €300!
At FinA Wellness Store, you can enjoy free shopping for the entire mainland EU and Switzerland for orders over €300. Shopping is fun – easy, fast, and without hidden costs!
And the best for our Swiss customers: We take care of all the customs clearance for you, so your order arrives without any hassle or surprises.
Your well-being, our mission. At our store, you not only get high-quality products but also first-class service. Our team is always there for you if you have any questions.
Here's how it works:
- Select products and add them to the cart
- Proceed to checkout and select your country and postal code
- Free Shipping is automatically calculated for orders over €300
- Complete your order and relax
And if your cart is still under €300? No worries! For orders under €300, the shipping costs are a fair €49. So your order arrives just as safely and reliably.
Your home is not on the mainland EU or in Switzerland?
No problem! Whether you live on a beautiful island or in an exciting big city – we have the right shipping solution for you. Just contact us, and we will clarify all the details for your delivery!
► Express Shipping – fast to you!
Do you want to receive your order as quickly as possible? No problem! With our Europe-wide express shipping, we ensure that your goods are with you in record time.
"Ordered today, picked up today" – It's that simple:
-
Only you matter!
Your goods are picked up directly, sealed, and brought to you without detours – no stopovers, no transshipments! -
Fast pickup
Today, within 20 hours, or whenever it suits you best. Your desired date counts! -
Transport at a fixed price
Let us know that you want express shipping, and we will take care of everything for you - including a fixed price. -
On-time delivery
Your goods will arrive exactly within the desired time window. -
Smooth processing
You will receive automatic updates on the status of your delivery - so you can always stay relaxed. -
Excellent advice
Our partner is always there for you and will be happy to advise you on your express courier. -
Immediate feedback
Your courier will respond to your request within minutes - quick and easy!
Relaxation starts with the order.
When things are urgent, we support you on your journey to relaxation - with smooth express delivery that perfectly fits your schedule. Just give us a call, and we'll take care of the rest!
► Secure shipping - Damage? No stress for you
Your satisfaction is our top priority - and that doesn't stop after the purchase. Should your order get dented or damaged on its way to you, you don't need to worry.
Here's how it works with us:
- No risk for you: If your item is damaged during transport, we'll take care of it. Whether a quick replacement or a refund - entirely up to you.
- Photos help: To make it as quick and uncomplicated as possible for both you and us, we ask you to take photos and videos of the damaged goods and the packaging.
- We take care of it: As soon as we know, our team gets moving and takes care of a quick solution - you don't have to worry about anything else.
Your order should arrive safely and intact, and if something goes wrong, we make sure everything is quickly put right again.
Any questions?
Whether questions about shipping or support with your order - we are always there for you! Just contact us via live chat, by email at office@finawellnessstore.eu, or call us directly at +43 1 997 28 98.
Your FinA Wellness Store Team looks forward to assisting you.
Your return at FinA - 100% risk-free and uncomplicated!
Sometimes it just doesn't fit - and that's perfectly fine! If you change your mind or the product does not meet your expectations, it's very simple with us: You can return it within 30 days and we will refund the full amount. And the best part: The return is free of charge for you. No stress, no risk - just sit back and we'll take care of the rest.
How the return works
-
Contact us: Just send us an email at office@finawellnessstore.eu with your order number, and we will give you all the information you need for the return.
-
Free return: We make sure that your return is processed without any additional costs. For large items delivered by freight, we make it even easier for you - we organize the pickup right at your home.
-
Full refund: Once your return arrives and has been checked, you will receive the full purchase amount back. Of course, we will inform you by email as soon as your return is completed.
Important notes for a smooth return
-
As-new condition: Please ensure that the item is as-new, shows no signs of use, and is in the original packaging with all accessories.
-
No unpaid shipments: Unfortunately, we cannot accept returns that are sent collect. But don't worry - the return is free of charge with us anyway!
Do you have questions or are you unsure? We are always here for you:
- Live Chat: Click on the chat option at the bottom right
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team - We take care of you, before, during, and after your purchase.
Still have questions? Check here!
We are at your side! Browse through our FAQs or contact us directly - we'll be happy to help you.
Jump directly to:
Order & Payment
► Is the product really worth the money?
Our products are sustainable, durable and of high quality! If you are still unsure, please contact us. We will advise you personally and answer all your questions.
► What do I need to consider before ordering?
It is important to us that you are 100% sure before you decide on your product. We will answer all your questions and make sure that you have all the information you need to make a clear decision and can then look forward to your new wellness product! If anything is unclear or you need more information, please contact us - we are always here for you.
► Can I make changes after placing my order?
If you would like to change anything after placing your order (e.g. delivery address), please contact us as soon as possible. We will do our best to implement your wishes!
► What if I have made a mistake with my order?
Don't panic - just give us a call or write to us. We'll find a solution together, whether it's changing an item or canceling an order.
Delivery & shipping
► How long will it take for my wellness goodies to arrive?
At the FinA Wellness Store, we make sure that your order is shipped as quickly as possible. You can find the current delivery time directly next to your products. If a different delivery time has been communicated in advance, this will of course apply. If there are any delays, we will contact you immediately. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► Do you also ship internationally?
We deliver within the EU and to Switzerland! We are happy to offer international deliveries on request - just contact us and we will find the right solution. From an order value of €300, shipping to the EU mainland and Switzerland is free of charge, otherwise shipping costs are €49. Express deliveries are also possible on request.
►My order has not arrived, what now?
No stress! If you have any questions about your order or something is unclear, simply contact us on +43 1 997 28 98 - we are here for you and will make sure that your wellness goodies reach you soon!
► What happens if the delivery is delayed?
Don't worry, we will contact you immediately if there are any delays and proactively keep you up to date.
► What happens if something breaks during transportation?
Don't get annoyed! Sometimes things happen that are unfortunately beyond our control. But don't worry, we'll take care of it! If something is damaged during transportation, we will replace it and cover all costs incurred. Important: Please take photos and videos of the damaged goods straight away and send them to us - then we can act at lightning speed. We'll take care of it for you, so stay relaxed and let us take the stress!
► How does the delivery work?
We deliver "free kerbside" as standard - this means that your wellness goodies are delivered to the street in front of your house. But don't worry: in Austria, we also offer transportation to the installation site! For some products, this service is even included in the installation package. Sounds good, doesn't it?Just contact us and we'll organize the rest. We'll be happy to discuss all the details so that your wellness oasis arrives exactly as you want it.
► Can I choose a specific delivery date?
We are always happy to accept requests for delivery dates. The shipping company will normally contact you one to two days before delivery to arrange a fixed date - this way we can ensure that the delivery is made at your desired time in most cases. However, if it absolutely has to be on a certain day or at a certain time, let us know and we will do our best to make it possible. However, we cannot always promise this. By the way: We also offer express deliveries, where the exact delivery time is agreed in advance for an additional charge. If this is of interest to you, please let us know!
► What happens if my order arrives incomplete?
If something is missing, contact us immediately! We will check and send you the missing parts as quickly as possible at no extra cost.
Installation & Installation
► How does the appointment for the Installation how does it work?
As soon as you have placed your order, we will contact you to clarify the installation date. You can let us know your preferred date before you order so that we can plan everything well in advance. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► How long does the Installation on site?
The duration of the Installation depends on the product. Our fitters work efficiently, but always carefully. We will discuss the time required with you before the appointment is made.
Returns & complaints
► How does the returns process work?
Super easy and worry-free! You have 30 days to make your decision - and best of all, returns are free! The only important thing is that the goods are unused and in their original packaging. For forwarding goods? No problem! We'll have them picked up directly from you. Just get in touch with us and we'll take care of everything. No complicated forms, just friendly service.Returns have never been so relaxed!
►What do I do if I change my mind after delivery?
No problem, it can happen! With us, you have 30 days to make up your mind at your leisure. If you change your mind, returns are super easy and of course free of charge! The only important thing is that the goods are unused and in their original packaging - that way we can pass them on without any problems. Just get in touch with us and we'll take care of the rest - including collecting the goods for shipping if necessary. Your well-being is our top priority!
► What if I don't like it?
No stress! If you don't like your item, just get in touch with us - together we'll find a solution that makes you happy. Whether it's a return, exchange or alternative - the choice is yours! Thanks to our 30-day return policy, you can make your decision at your leisure. The only important thing is that the goods are unused and in their original packaging. Tip: Take a look at our photos and videos beforehand to make sure it's just right for you. We are always here for you!
► What happens if something breaks later?
One of our promises is that we'll never leave you hanging! We are there for you before, during and after your order. If something breaks later, we'll take care of it and always find a suitable solution for you. Contact us and we'll make sure that everything is back to normal!
Let customers speak for us
Sauna 1111XL gekauft und pünktlich geliefert bekommen. Die Sauna wird in mehreren großen Paketen angeliefert, da sind ein paar Helfer beim entladen und vertragen der Elemente gut zu gebrauchen, Der Aufbau der Sauna ist logisch aber die Anleitung ist eher rudimentär, dafür ist jedoch der Support von FinA sehr gut, besonders durch die kompetente Frau Annemarie, Sie findet immer eine Lösung und ist ausgesprochen freundlich und hilfsbereit. Jederzeit gerne wieder! Die Sauna selbst ist wirklich schön die Zuschnitte der Baugruppen passen saugend und funktioniert wie erwartet, wir haben eine große Freude damit.
Kompetente Beratung bei meiner Auswahl der Wärmepumpe für mein Spa. Sonderwünsche bei Abholung war kein Problem. Auch nach dem Kauf wurde ich bei einem Problem unterstütz. Kurz gesagt gerne wieder undur zu empfehlen
Sehr gute Beratung während des Vorverkaufprozesses.
Der Kaufprozess war sehr einfach und schnell. Was ich sehr schätzte war die Lieferung frei Haus von Wien in die Schweiz.
Die Lieferung erfolgte ohne Probleme und sogar etwas früher als versprochen.
9
Ich bin erneut absolut begeistert von FinA Wellness Store! Diesmal habe ich Filter für mein Eisbad bestellt und bin mehr als zufrieden. Die Qualität ist top, die Lieferung war blitzschnell und der Kundenservice wie immer superfreundlich. Absolut empfehlenswert – ich bestelle jederzeit wieder!
Perfekte Abwicklung
Top Ware
Wir haben lange nach einem Anbieter für genau so einem Sauna gesucht.
Unsere Vorstellungen wurde total übertroffen.
Wir bekamen eine Top Beratung mit einer sehr persönlichen und professionellen Betreuung.
Sie hatten immer ein offenes Ohr für jegliche Fragen von uns.
Auch die Anlieferung klappte einwandfrei und immer nette Mitarbeiter.
Wir können FinA Wellness nur jedem empfehlen !!!!!
Der Service bei Fina Wellness ist hervorragend!
Unser Chilltube hatte leider von Anfang an einen Defekt und ließ sich nicht starten.
Die beiden Inhaber von Fina Wellness haben alles gegeben, um das Problem zu beheben: Kontaktaufnahme zum Hersteller, Unterstützung eines Technikers, Austausch eines Ersatzteils.
Als dies nicht zum Erfolg führte, organisierten sie den kompletten Austausch – inklusive Abtransport des alten Beckens aus der 2. Etage und Installation des neuen Beckens.
Das Team von Fina Wellness hat eine großartige Leistung vollbracht. Zufriedener kann man als Kunde gar nicht sein!
Ich habe mir das komplette Set über finawellnessstore bestellt.(siehe Bilder) Annemarie war stets ansprechbar während des gesamten Bestellprozesses. Sie ist eine sehr nette, hilfsbereite und zuverlässige Ansprechpartnerin. Toller Service. Danke euch! Das Eisbad ist täglich in Benutzung und ich bin sehr beruhigt zu wissen, mich immer bei Annemarie melden zu können, falls ich weitere Hilfe benötigen sollte. So einen Kundenservice ist nicht mehr selbstverständlich. Daher wirklich toll!
Alles prima, von der Anfrage über die Beratung durch Herrn Eigel, die Bestellung bis zur Lieferung.
Habe das Becken aus Harzer Kelo Fichte mit Kunststoffeinsatz am 30.06.25 bestellt, die perfekte Lieferung erfolgte schon eine Woche später.
Von der Auftragsabwicklung und der Qualität des Produktes bin ich restlos begeistert .
Nutze das Tauchbecken jeden Tag nach dem Duschen (nicht nur nach Saunagängen).
Immer ein total erfrischendes Erlebnis!!!
FIN A WELLNESS und Blumenberg GmbH ein herzliches Dankeschön!!
Grüße aus dem Saarland
Fritz Buschbaum
Ich kann Fina Wellness Store nur jedem empfehlen riesige Auswahl super Angebote sehr guter Kundendienst bei allfälligen Fragen und auch die Lieferzeiten sind sehr schnell 5 von 5 Sterne ⭐️👍
Annemarie Prapotnik ist einfach super! Sie ist nicht nur sehr freundlich, zudem versucht sie immer, eine Lösung zu finden, vielen lieben Dank 🙏👍👍
Ich habe hier ein Chilltub lite gekauf und bin äußerst happy darüber!
Ich wurde sehr gut telefonisch beraten, das Tub kam schnell und unversehrt bei mir an, aber was wirklich herausragend ist, ist der Service der beiden!
Ich hatte ein kleines Problem mit der Pumpe, als ich sie das erste mal anschalten wollte und schrieb direkt Herrn Eigel eine Mail.
Allerdings war das am Freitag Abend 19:45Uhr und ich hatte nicht mit einer Antwort vor Samstag, wenn nicht Montag gerechnet.
Doch keine 10 Minuten später bekam ich eine Whatsapp mit einem Video, welches das Problem sofort behob und kurz darauf noch einen Anruf, ob das Video ankam und jetzt alles funktioniert.
Also wirklich außerordentlicher Service und mit dem Tub bin ich bis jetzt auch sehr zufrieden.
Es hat für mich die perfekte Größe, um voll einzutauchen (Ich bin 1,83), es schafft echte und sehr kalte 3 Grad :) und der Filter funktioniert auch gut.
Einziges kleines Manko, der Lüfter/Kompressor ist etwas laut (halt wie bei einer Klimaanlage).
Ich bin auf jeden Fall sehr zufrieden und kann FinA Wellness sehr empfehlen!
Ihr Lieben!
Es war ein langer Weg bis alle Pooltreppen bei mir einlangten. Ich benötigte 3 Stück - 2 davon sind relativ rasch bei mir eingetroffen; die 3. ergänzend von mir bestellte Treppe wollte und wollte nicht den Weg zu mir finden! Annemarie von FinA hat alle Hebel in Bewegung gesetzt, nahezu tägliche Telefonate mit der Speditionsfirma geführt und mich unterstützt, bis auch dieses Paket bei mir eintraf!
KUNDENBETREUUNG wird bei FinA groß geschrieben, daher auch ein RIESENGROSSES DANKESCHÖN von mir.
... und hier seht ihr das Ergebnis ... es war die Mühe wert!
Alles OK, sehr nett und hilfsbereit!
Sauna 1111XL gekauft und pünktlich geliefert bekommen. Die Sauna wird in mehreren großen Paketen angeliefert, da sind ein paar Helfer beim entladen und vertragen der Elemente gut zu gebrauchen, Der Aufbau der Sauna ist logisch aber die Anleitung ist eher rudimentär, dafür ist jedoch der Support von FinA sehr gut, besonders durch die kompetente Frau Annemarie, Sie findet immer eine Lösung und ist ausgesprochen freundlich und hilfsbereit. Jederzeit gerne wieder! Die Sauna selbst ist wirklich schön die Zuschnitte der Baugruppen passen saugend und funktioniert wie erwartet, wir haben eine große Freude damit.
Kompetente Beratung bei meiner Auswahl der Wärmepumpe für mein Spa. Sonderwünsche bei Abholung war kein Problem. Auch nach dem Kauf wurde ich bei einem Problem unterstütz. Kurz gesagt gerne wieder undur zu empfehlen
Sehr gute Beratung während des Vorverkaufprozesses.
Der Kaufprozess war sehr einfach und schnell. Was ich sehr schätzte war die Lieferung frei Haus von Wien in die Schweiz.
Die Lieferung erfolgte ohne Probleme und sogar etwas früher als versprochen.
GREAT PERFORMANCE! YOU SEE THE WEBSITE AND THINK-> OHHH I WOULD LIKE TO HAVE THIS SAUNA STYLE!! AND WHEN YOU GET IT, IT IS REALLY LIKE THE SAME IN REAL... NOT OFTEN HAPPENS IN TIMES LIKE THIS! SO GREAT THANK YOU AND GREAT JOB TO YOU GUYS FINA WELLNESS STORE!!! TOP TOP TOP SERVICE FROM A TO Z !!!
FinA helped me find and order the cold plunge for a new sauna room installation using the wooden Blumenberg tubs. They helped at every step and kept me up-to-date regarding construction delays, delivery and optional components. I would definitely recommend working with them!
- Description
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- Benefits
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- Why FinA?
- Reviews
- FAQs
Time for real relaxation
A Hot tub, that offers more than just hot water: the Sicily Hot Tub from Platinum Spas combines high-end comfort with state-of-the-art technology and a sophisticated design for stylish wellness moments - inside and out. Ideal for up to seven Persons, it becomes a luxurious relaxation zone for social gatherings or personal time-outs.
Sicily spa oasis for unforgettable moments
The Sicily from the exclusive Luxury Series stands for expressive comfort and uncompromising quality. With six ergonomic seats and a generous reclining area, it invites you to relax deeply - whether with family, friends or just for yourself. The 50 precisely positioned stainless steel jets offer customizable hydromassages at the highest level.
Sicily designHot tub with character
The visual impression is just as convincing as the technology. Clear lines, a high-quality acrylic tray in elegant white or black and an elegant wood or stone-look cladding finish characterize the exclusive appearance. The robust stainless steel frame and the durable ABS base tray ensure stability and longevity - even with intensive outdoor use.
Sicily high-tech hot tub with smart controls
State-of-the-art equipment makes the Sicily a pioneer in its class:
- PlatinumPure™ water treatment system with ozone, UV-C, ionization and mineral filtration
- Platinum Spa Touch™ 7" touchscreen with intuitive menu navigation and integrated Wi-Fi control via app
- PlatinumGuru™ real-time water monitoring for more hygiene and safety
- Platinum Melody™ sound system with Bluetooth, subwoofer and transducers
- Multicolor LED lightingilluminated waterfalls, fountains and outer edges
- Platinum Premium Shield™ insulation with reflective SHIP technology for maximum energy efficiency
Sicily wellness comfort for your home
Two powerful 3 HP pumps provide intensive massage power, while the circulation pump and the quiet heating element keep the water at an efficient temperature. The well thought-out arrangement of the jets allows targeted therapy zones for the neck, shoulders, back and legs. Thanks to Wi-Fi networking, you can use the Hot tub preheat, activate music and set lighting moods - all from the comfort of your smartphone.
Highlights of the Platinum Spas Luxury series
The Luxury series from Platinum Spas combines high-quality materials, intelligent technology and outstanding comfort to create a premium spa experience. Every detail is designed for maximum efficiency, style and relaxation - for discerning connoisseurs who expect more.
Platinum Liquid Effects - lighting with atmosphere
The innovative Platinum Liquid Effects create an atmospheric ambience for every spa session. Multicolored LEDs elegantly illuminate the water - ideal for relaxing evenings at nightfall.
Included with the Capri model:
- Waterline lighting
- Corner lighting in cladding design
- Underwater floodlight
Platinum Premium Shield Plus - high-performance insulation of the new generation
Exclusive to the Luxury series: Platinum Premium Shield Plus stands for first-class insulation and energy efficiency - well thought-out down to the last detail, developed for year-round use.
- Reinforced side insulation: Extra-thick insulation stores heat and reduces energy consumption.
- Insulated pipes: The water-bearing pipes in the interior are fully encased - for reliable performance even in cold conditions.
- Extra floor insulation: A robust ABS base with a strong insulation panel prevents heat loss downwards and stabilizes the construction at the same time.
Platinum Melody - Integrated Bluetooth sound system
With the Platinum Melody system your favorite music directly in the Hot tub wirelessly and easily via smartphone or tablet.
- High-quality Bluetooth connection
- Easy pairing with mobile devices
- Clear sound for music, podcasts or audio books
Aristech Acrylic - High-quality surface with deep gloss
For the outer shell of all Platinum Spas models - including the Luxury series - only Aristech Acrylic is used. This internationally renowned material stands for exceptional durability, brilliant color depth and a pleasantly smooth finish.
- Top quality from the USA: Aristech Acrylic is one of the world's leading brands for premium acrylic in the Hot tub-production.
- Durable & easy to clean: The surface is particularly scratch-resistant, UV-stable and can be cleaned effortlessly - perfect for everyday use.
- Elegance in every contour: The glossy, non-porous structure gives the Hot tub a noble aesthetic and ensures long-lasting color stability.
- The combination of high-quality acrylic and precise workmanship every Hot tub from Platinum Spas is a long-lasting design object that combines comfort and quality at the highest level.
Fully WLAN-capable - control via app
All models in the Luxury series are WLAN-compatible as standard. They are conveniently controlled via the Balboa Worldwide app (bwa™) - anytime and anywhere.
- Set temperature, pumps & filter cycles directly on your smartphone
- Remote access on the move via the internet, 3G/4G or Wi-Fi
- Full control without physical operation on the Hot tub
Platinum Thermo Cover - energy efficient & weatherproof
The high-quality Thermo Cover not only protects against external influences, but also makes a significant contribution to energy efficiency.
- Multi-layer polystyrene insulation for optimum heat storage
- Robust, weatherproof outer layer with UV protection
- Stainless steel reinforcement for stability and durability
- Includes protective cap against rain, snow and sunlight
Platinum Innovations
Platinum Pure water treatment - four-stage purification for crystal-clear water
Platinum Pure sets new standards in water care. The exclusive system combines four high-performance components to ensure permanently pure, skin-friendly water - without any high maintenance costs.
- UV sterilization: A highly developed UV sanitizer reliably removes bacteria and viruses - completely without aggressive chemicals.
- Ozone system: Efficiently breaks down organic residues and ensures permanently clear, hygienic water quality.
- Ozone mixing chamber: Specifically extends the contact time of the ozone with the water and thus optimizes the cleaning power.
- Mineral ionizer: Refines the water by adding natural minerals - for a particularly pleasant, soft skin feel.
The result: a balanced water experience that is gentle on the skin and significantly reduces the amount of care required.
Platinum Guru water quality - perfect spa water. Every time.
Platinum Guru is exclusive to the Luxury series and constantly monitors the water quality of your spa. Sensors provide precise feedback on chemical values and temperature in real time - for maximum safety, comfort and efficiency.
- Automatic control: No more guesswork - PlatinumGuru detects even the smallest deviations in the water and keeps it constantly in ideal condition.
- More safety: Protection for you, your family and your spa components thanks to water values that are always optimally adjusted.
- Intelligent wellness: You relax - the system takes care of the technology.
So your Hot tub becomes a carefree oasis of well-being - with pure, perfectly tempered water quality every time you use it.
Experience the feeling of luxury
Design your personal retreat now
🔶 Scope of delivery
Everything at a glance - that's included!
- Platinum Spas Sicily Hot Tub
- Thermal cover (lockable)
- Access steps
- Cover lift
- Wi-Fi module & touch control panel
- Water care starter package
- Operating instructions & quick start guide
- Pre-installed water care and filter systems
- Warranty: 10 years tub, 7 years surface, 3 years technology, 2 years audio/LED
| Capacity | 7 Persons |
| Dimensions | 210 × 210 × 94 cm |
| Dry weight | 450 kg |
| Water filling (full) | 1,155 liters |
| Massage jets | 50 stainless steel jets |
| Main pumps | 2 × 3 HP (6 BHP total) |
| Circulation pump | 0.35 HP |
| Heating | 3 kW |
| Power connection | 32 Amp, 230 V |
| Water treatment | PlatinumPure™ (UV, ozone, mineral) |
| Sound system | Bluetooth, subwoofer & transducer |
| Lighting | Indoor & outdoor LEDs, waterfall lighting |
| Insulation | Platinum Premium Shield™ with SHIP technology |
| Frame | Stainless steel (304), ABS base plate |
| Tub material | Aristech Acrylic® |
downloads
Whirlpool Benefits: Relaxation and Health Combined 😊
Health:
🌿 Relaxation & Stress Relief: The combination of warmth, buoyancy, and massage promotes endorphins, reduces stress, and helps with anxiety.
🩸 Improved Circulation: The jet massage enhances oxygen and nutrient delivery throughout the body.
💪 Muscle Relaxation & Pain Relief: Warm temperatures and massage jets relieve tension and pain – ideal for arthritis and fibromyalgia.
🛡️ Immune System Boost: Regular use can strengthen the immune system.
😴 Better Sleep: A warm soak relaxes you and improves sleep quality.
🤕 Headache Relief: Heat and massage can alleviate headaches.
✨ Skin Health: Warm water opens pores, improves moisture absorption, and promotes healthy skin.
🩹 Promotes Healing: Enhanced circulation aids the healing process.
Leisure and Relaxation:
🏡 Relaxation at Home: Create your own sanctuary of calm and relaxation right at home.
👨👩👧👦 Socializing: Perfect for gatherings with friends and family.
🏋️♂️ Sports Recovery: Supports muscle recovery after exercise.
❤️ Romantic Moments: Ideal for cozy and relaxing time together.
Additional Benefits:
🌟 Improved Quality of Life: Regular use enhances overall well-being.
⚡ Energy Efficiency: Modern hot tubs are more energy-efficient than you might think.
🔧 Easy Installation: Simple to install and maintain.
Important:
📋 Consult a Doctor: Always consult a doctor if you have health issues or are pregnant before using a hot tub.
🧼 Hygiene: Regular cleaning and disinfecting of the water is essential.
A hot tub offers numerous benefits for both body and mind – from stress relief and improved circulation to easing muscle and joint pain. 🛀✨
Shipping Information and Secure Shipping at FinA
At FinA Wellness Store, we value not only high-quality products but also ensuring that your order arrives safely and smoothly. We look forward to delivering top-notch products and making your experience with us as seamless as possible. Here you will find all the information about shipping to facilitate your order with us.
► Free shipping to mainland EU and Switzerland from €300!
At FinA Wellness Store, you can enjoy free shopping for the entire mainland EU and Switzerland for orders over €300. Shopping is fun – easy, fast, and without hidden costs!
And the best for our Swiss customers: We take care of all the customs clearance for you, so your order arrives without any hassle or surprises.
Your well-being, our mission. At our store, you not only get high-quality products but also first-class service. Our team is always there for you if you have any questions.
Here's how it works:
- Select products and add them to the cart
- Proceed to checkout and select your country and postal code
- Free Shipping is automatically calculated for orders over €300
- Complete your order and relax
And if your cart is still under €300? No worries! For orders under €300, the shipping costs are a fair €49. So your order arrives just as safely and reliably.
Your home is not on the mainland EU or in Switzerland?
No problem! Whether you live on a beautiful island or in an exciting big city – we have the right shipping solution for you. Just contact us, and we will clarify all the details for your delivery!
► Express Shipping – fast to you!
Do you want to receive your order as quickly as possible? No problem! With our Europe-wide express shipping, we ensure that your goods are with you in record time.
"Ordered today, picked up today" – It's that simple:
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Only you matter!
Your goods are picked up directly, sealed, and brought to you without detours – no stopovers, no transshipments! -
Fast pickup
Today, within 20 hours, or whenever it suits you best. Your desired date counts! -
Transport at a fixed price
Let us know that you want express shipping, and we will take care of everything for you - including a fixed price. -
On-time delivery
Your goods will arrive exactly within the desired time window. -
Smooth processing
You will receive automatic updates on the status of your delivery - so you can always stay relaxed. -
Excellent advice
Our partner is always there for you and will be happy to advise you on your express courier. -
Immediate feedback
Your courier will respond to your request within minutes - quick and easy!
Relaxation starts with the order.
When things are urgent, we support you on your journey to relaxation - with smooth express delivery that perfectly fits your schedule. Just give us a call, and we'll take care of the rest!
► Secure shipping - Damage? No stress for you
Your satisfaction is our top priority - and that doesn't stop after the purchase. Should your order get dented or damaged on its way to you, you don't need to worry.
Here's how it works with us:
- No risk for you: If your item is damaged during transport, we'll take care of it. Whether a quick replacement or a refund - entirely up to you.
- Photos help: To make it as quick and uncomplicated as possible for both you and us, we ask you to take photos and videos of the damaged goods and the packaging.
- We take care of it: As soon as we know, our team gets moving and takes care of a quick solution - you don't have to worry about anything else.
Your order should arrive safely and intact, and if something goes wrong, we make sure everything is quickly put right again.
Any questions?
Whether questions about shipping or support with your order - we are always there for you! Just contact us via live chat, by email at office@finawellnessstore.eu, or call us directly at +43 1 997 28 98.
Your FinA Wellness Store Team looks forward to assisting you.
Your return at FinA - 100% risk-free and uncomplicated!
Sometimes it just doesn't fit - and that's perfectly fine! If you change your mind or the product does not meet your expectations, it's very simple with us: You can return it within 30 days and we will refund the full amount. And the best part: The return is free of charge for you. No stress, no risk - just sit back and we'll take care of the rest.
How the return works
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Contact us: Just send us an email at office@finawellnessstore.eu with your order number, and we will give you all the information you need for the return.
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Free return: We make sure that your return is processed without any additional costs. For large items delivered by freight, we make it even easier for you - we organize the pickup right at your home.
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Full refund: Once your return arrives and has been checked, you will receive the full purchase amount back. Of course, we will inform you by email as soon as your return is completed.
Important notes for a smooth return
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As-new condition: Please ensure that the item is as-new, shows no signs of use, and is in the original packaging with all accessories.
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No unpaid shipments: Unfortunately, we cannot accept returns that are sent collect. But don't worry - the return is free of charge with us anyway!
Do you have questions or are you unsure? We are always here for you:
- Live Chat: Click on the chat option at the bottom right
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team - We take care of you, before, during, and after your purchase.
Still have questions? Check here!
We are at your side! Browse through our FAQs or contact us directly - we'll be happy to help you.
Jump directly to:
Order & Payment
► Is the product really worth the money?
Our products are sustainable, durable and of high quality! If you are still unsure, please contact us. We will advise you personally and answer all your questions.
► What do I need to consider before ordering?
It is important to us that you are 100% sure before you decide on your product. We will answer all your questions and make sure that you have all the information you need to make a clear decision and can then look forward to your new wellness product! If anything is unclear or you need more information, please contact us - we are always here for you.
► Can I make changes after placing my order?
If you would like to change anything after placing your order (e.g. delivery address), please contact us as soon as possible. We will do our best to implement your wishes!
► What if I have made a mistake with my order?
Don't panic - just give us a call or write to us. We'll find a solution together, whether it's changing an item or canceling an order.
Delivery & shipping
► How long will it take for my wellness goodies to arrive?
At the FinA Wellness Store, we make sure that your order is shipped as quickly as possible. You can find the current delivery time directly next to your products. If a different delivery time has been communicated in advance, this will of course apply. If there are any delays, we will contact you immediately. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► Do you also ship internationally?
We deliver within the EU and to Switzerland! We are happy to offer international deliveries on request - just contact us and we will find the right solution. From an order value of €300, shipping to the EU mainland and Switzerland is free of charge, otherwise shipping costs are €49. Express deliveries are also possible on request.
►My order has not arrived, what now?
No stress! If you have any questions about your order or something is unclear, simply contact us on +43 1 997 28 98 - we are here for you and will make sure that your wellness goodies reach you soon!
► What happens if the delivery is delayed?
Don't worry, we will contact you immediately if there are any delays and proactively keep you up to date.
► What happens if something breaks during transportation?
Don't get annoyed! Sometimes things happen that are unfortunately beyond our control. But don't worry, we'll take care of it! If something is damaged during transportation, we will replace it and cover all costs incurred. Important: Please take photos and videos of the damaged goods straight away and send them to us - then we can act at lightning speed. We'll take care of it for you, so stay relaxed and let us take the stress!
► How does the delivery work?
We deliver "free kerbside" as standard - this means that your wellness goodies are delivered to the street in front of your house. But don't worry: in Austria, we also offer transportation to the installation site! For some products, this service is even included in the installation package. Sounds good, doesn't it?Just contact us and we'll organize the rest. We'll be happy to discuss all the details so that your wellness oasis arrives exactly as you want it.
► Can I choose a specific delivery date?
We are always happy to accept requests for delivery dates. The shipping company will normally contact you one to two days before delivery to arrange a fixed date - this way we can ensure that the delivery is made at your desired time in most cases. However, if it absolutely has to be on a certain day or at a certain time, let us know and we will do our best to make it possible. However, we cannot always promise this. By the way: We also offer express deliveries, where the exact delivery time is agreed in advance for an additional charge. If this is of interest to you, please let us know!
► What happens if my order arrives incomplete?
If something is missing, contact us immediately! We will check and send you the missing parts as quickly as possible at no extra cost.
Installation & Installation
► How does the appointment for the Installation how does it work?
As soon as you have placed your order, we will contact you to clarify the installation date. You can let us know your preferred date before you order so that we can plan everything well in advance. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► How long does the Installation on site?
The duration of the Installation depends on the product. Our fitters work efficiently, but always carefully. We will discuss the time required with you before the appointment is made.
Returns & complaints
► How does the returns process work?
Super easy and worry-free! You have 30 days to make your decision - and best of all, returns are free! The only important thing is that the goods are unused and in their original packaging. For forwarding goods? No problem! We'll have them picked up directly from you. Just get in touch with us and we'll take care of everything. No complicated forms, just friendly service.Returns have never been so relaxed!
►What do I do if I change my mind after delivery?
No problem, it can happen! With us, you have 30 days to make up your mind at your leisure. If you change your mind, returns are super easy and of course free of charge! The only important thing is that the goods are unused and in their original packaging - that way we can pass them on without any problems. Just get in touch with us and we'll take care of the rest - including collecting the goods for shipping if necessary. Your well-being is our top priority!
► What if I don't like it?
No stress! If you don't like your item, just get in touch with us - together we'll find a solution that makes you happy. Whether it's a return, exchange or alternative - the choice is yours! Thanks to our 30-day return policy, you can make your decision at your leisure. The only important thing is that the goods are unused and in their original packaging. Tip: Take a look at our photos and videos beforehand to make sure it's just right for you. We are always here for you!
► What happens if something breaks later?
One of our promises is that we'll never leave you hanging! We are there for you before, during and after your order. If something breaks later, we'll take care of it and always find a suitable solution for you. Contact us and we'll make sure that everything is back to normal!