Infraworld
Who is Infraworld and what does the brand stand for?
Infraworld is an Austrian manufacturer of saunas, infrared cabins, and wellness solutions. The company is one of the pioneers and innovation drivers in the field of saunas and infrared technology and has more than 30 years of experience. Infraworld develops individual wellness solutions tailored to personal needs. The brand stands for quality, custom-made sauna construction, and modern wellness design. Infraworld positions itself as a manufacturer of high-quality saunas and infrared cabins for private and commercial applications.
Where are Infraworld products manufactured?
Infraworld is an Austrian company with its own production facilities. Manufacturing is carried out with high standards of quality, precision, and individuality. The company emphasizes its flexible production to enable tailor-made solutions. Modern manufacturing technologies are combined with craftsmanship. Manufacturing in Austria is a central part of Infraworld's brand philosophy.
What distinguishes the design and technology of Infraworld products?
Infraworld develops saunas, infrared cabins, and combinations of both technologies that can be individually planned and implemented. The products are characterized by innovative technology, high-quality materials, and tailor-made designs. A special technical feature is the specially developed salt evaporator, which enriches the cabin air with minerals. Infraworld also offers various types of saunas, infrared solutions, and multifunctional cabins. Design and technology are focused on comfort, health, and individuality.
How can I request support or replacement parts for Infraworld products?
You can obtain all support and spare parts directly from us. We will assist you with technical questions, spare parts requests, and service issues. This ensures fast and uncomplicated processing. Please feel free to contact us at any time with your inquiry. We will accompany you from the initial inquiry to the final solution.
How long is the warranty for Infraworld products and what does it cover?
Infraworld products come with a 2-year warranty, while factory-installed infrared heaters and panel heaters come with a 5-year warranty. Heating elements in sauna heaters and heating coils in evaporator heaters are excluded from the warranty. If you have any questions about the warranty or processing, please do not hesitate to contact us.
Are there any showrooms or exhibitions where you can see Infraworld products?
Yes, you have the opportunity to experience selected products from some of our partners live in our own showroom. There you can take your time to look at the materials, workmanship, and design and receive personal advice. Visits are always possible by appointment so that we can set aside enough time for you. Feel free to contact us—we look forward to your visit.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
