Platinum Spas Refresh Outdoor Hot tub - Deluxe, for up to 6 Persons
incl. VAT
🚚 Free shipping to the EU mainland & Switzerland for orders over €300
Relax in style with modern elegance
The Platinum Spas Refresh Hot tub is your private wellness oasis for stylish time-outs. With space for up to six Persons, clear design language and state-of-the-art technology, it creates a retreat that is both aesthetically pleasing and functional. Whether alone or in company - the Refresh stands for well-being, space and comfort at a premium level.
Refresh 6-Persons Hot tub - Plenty of space for relaxation
The Refresh offers a sophisticated combination of five seats and a generous reclining area - ideal for sociable spa experiences or individual moments of relaxation. With 49 powerful jets distributed over the back, legs and feet, this Hot tub comprehensive full-body hydrotherapy, tailored to your needs.
DesignHot tub Refresh - High-quality materials & modern look
The exterior cladding in an elegant wood look meets an acrylic basin made of durable Aristech material. Three color variants - including Sterling Silver or Midnight Canyon - offer you a stylish choice. The robust finish is complemented by Platinum Premium Shield insulation, which both saves energy and reduces noise levels.
Refresh Hot tub-technology - for maximum ease of use
Equipped with the Balboa TP500 control panel, you can control the temperature, massage pressure, lighting and music effortlessly. The integrated Platinum Melody sound system provides wireless music enjoyment via Bluetooth. The LED light zones (waterline, footwell, waterfall) create atmospheric accents - complemented by the optional WiFi control via app if desired.
Refresh spa comfort - wellness for every day
The ergonomically shaped seats and reclining surface offer optimum support and targeted relief for muscles and joints. The combination of LED light, waterfall and customizable jet control transforms every day into a spa moment. An integrated ozone system ensures efficient cleaning - for permanently clear water quality with minimal maintenance.
Platinum Spas - innovation & design at the highest level
Platinum Spas stands for uncompromising quality, pioneering technology and outstanding craftsmanship. Each model is developed with function, form and energy efficiency in mind - for a spa experience that sets new standards.
Quality you can feel
From the initial idea to the final touch, every Hot tub is carefully crafted by hand. Stainless steel frames are individually welded, fiberglass layers are manually applied and nozzles are precisely installed. The result: durable designs, manufactured with passion and precision.
Technological advantage with a system
With innovative control via touchscreen or app, Bluetooth sound system, LED chromotherapy and highly efficient ozone cleaning, Platinum Spas offers state-of-the-art equipment as standard. The new 7″ Platinum touch panel sets new standards in user-friendliness.
Energy efficiency in perfection
The patented Platinum Premium Shield insulation system is based on the SHIP principle (Superior Heatlock Insulation Process). Five combined protective layers - from reflective bottom foil to reinforced cover - ensure maximum heat retention and minimum operating costs.
Sustainably well thought out
All models are certified in accordance with Californian energy efficiency standards (CEC). With the new generation Premium Shield Plus Platinum Spas is once again setting an example for sustainable luxury - more efficient, more comfortable, more advanced.
Design that inspires
Aesthetically clear, modern and harmonious, the whirlpools blend into any environment. Easy-care wood composite panels, interchangeable side panels and sophisticated lighting make Platinum Spas a highlight in any outdoor area.
Innovation & features - what makes Platinum Spas special
Efficient thermal cover with steel core
The insulated covers are filled with several layers of high-quality polystyrene and offer maximum protection against heat loss. Stainless steel reinforcements ensure dimensional stability, while weatherproof materials and UV coating make the system durable and suitable for all weather conditions.
Platinum Premium Shield - sophisticated insulation
The exclusive 5-layer system reflects back internal heat and significantly reduces energy loss. It also uses the residual heat from the pumps via the pipe system to passively maintain the temperature - a real benefit in terms of operating costs.
Bluetooth sound system - Platinum Melody
Relax with your favorite music, podcasts or audio books: The integrated Bluetooth sound system connects wirelessly to your mobile device and delivers rich, clear sound directly in the spa.
Aristech acrylic - premium surface from the USA
For the outer skin, Platinum Spas relies on tried-and-tested Aristech Acrylic - a high-quality, durable material that is UV-resistant, color-stable and easy to clean. For a long-lasting glossy look and a pleasant feel.
Ozone water treatment - natural hygiene
An integrated ozone generator provides additional water purity by effectively combating bacteria, viruses and algae. The system reduces the use of chemicals and supports skin-friendly, odorless water quality - virtually maintenance-free.
WLAN control via app (optional)
With the optional app control, you can control your Hot tub around the world: regulate the temperature, activate pumps or plan filter cycles - conveniently and digitally via your smartphone or tablet.
Discover now - luxury for your home
Experience how elegant relaxation can be: Discover the Platinum Spas Refresh Hot tub and bring exclusive spa flair into your everyday life.
🔶 Scope of delivery
Everything at a glance - what's included!
- Platinum Spas Refresh Hot tub
- Balboa TP500 control unit
- LED lighting system (Liquid Effects)
- Platinum Melody Bluetooth sound system
- Ozone water treatment unit
- Spa cover
- Stainless steel frame construction
- Filter, jets, operating instructions & connection set
Specifications
| Capacity | 6 Persons (1 couch + 5 seats) |
| Dimensions | 200 × 200 × 90 cm |
| Number of nozzles | 49 massage jets (different sizes & functions) |
| Pumps | 2× 2 HP + 1× 0.5 HP circulation pump |
| Heating | 3 kW Balboa heating system |
| Control system | Balboa TP500 |
| Water treatment | Integrated ozone system |
| Insulation | Platinum Premium Shield (5-layer insulation) |
| Lighting | LED (waterline, floor, waterfall, logo) |
| Sound system | Platinum Melody Bluetooth audio |
| WLAN control | Optional (via smartphone app) |
| Power connection | 32 Amp / 220-240 V |
| Empty weight | approx. 306 kg |
| Water content | approx. 1 190 liters |
| Frame | Steel frame with fiberglass-reinforced floor |
- Description
- Specifications
- Benefits
- Shipping
- Easy Returns
- Why FinA?
- Reviews
- FAQs
Relax in style with modern elegance
The Platinum Spas Refresh Hot tub is your private wellness oasis for stylish time-outs. With space for up to six Persons, clear design language and state-of-the-art technology, it creates a retreat that is both aesthetically pleasing and functional. Whether alone or in company - the Refresh stands for well-being, space and comfort at a premium level.
Refresh 6-Persons Hot tub - Plenty of space for relaxation
The Refresh offers a sophisticated combination of five seats and a generous reclining area - ideal for sociable spa experiences or individual moments of relaxation. With 49 powerful jets distributed over the back, legs and feet, this Hot tub comprehensive full-body hydrotherapy, tailored to your needs.
DesignHot tub Refresh - High-quality materials & modern look
The exterior cladding in an elegant wood look meets an acrylic basin made of durable Aristech material. Three color variants - including Sterling Silver or Midnight Canyon - offer you a stylish choice. The robust finish is complemented by Platinum Premium Shield insulation, which both saves energy and reduces noise levels.
Refresh Hot tub-technology - for maximum ease of use
Equipped with the Balboa TP500 control panel, you can control the temperature, massage pressure, lighting and music effortlessly. The integrated Platinum Melody sound system provides wireless music enjoyment via Bluetooth. The LED light zones (waterline, footwell, waterfall) create atmospheric accents - complemented by the optional WiFi control via app if desired.
Refresh spa comfort - wellness for every day
The ergonomically shaped seats and reclining surface offer optimum support and targeted relief for muscles and joints. The combination of LED light, waterfall and customizable jet control transforms every day into a spa moment. An integrated ozone system ensures efficient cleaning - for permanently clear water quality with minimal maintenance.
Platinum Spas - innovation & design at the highest level
Platinum Spas stands for uncompromising quality, pioneering technology and outstanding craftsmanship. Each model is developed with function, form and energy efficiency in mind - for a spa experience that sets new standards.
Quality you can feel
From the initial idea to the final touch, every Hot tub is carefully crafted by hand. Stainless steel frames are individually welded, fiberglass layers are manually applied and nozzles are precisely installed. The result: durable designs, manufactured with passion and precision.
Technological advantage with a system
With innovative control via touchscreen or app, Bluetooth sound system, LED chromotherapy and highly efficient ozone cleaning, Platinum Spas offers state-of-the-art equipment as standard. The new 7″ Platinum touch panel sets new standards in user-friendliness.
Energy efficiency in perfection
The patented Platinum Premium Shield insulation system is based on the SHIP principle (Superior Heatlock Insulation Process). Five combined protective layers - from reflective bottom foil to reinforced cover - ensure maximum heat retention and minimum operating costs.
Sustainably well thought out
All models are certified in accordance with Californian energy efficiency standards (CEC). With the new generation Premium Shield Plus Platinum Spas is once again setting an example for sustainable luxury - more efficient, more comfortable, more advanced.
Design that inspires
Aesthetically clear, modern and harmonious, the whirlpools blend into any environment. Easy-care wood composite panels, interchangeable side panels and sophisticated lighting make Platinum Spas a highlight in any outdoor area.
Innovation & features - what makes Platinum Spas special
Efficient thermal cover with steel core
The insulated covers are filled with several layers of high-quality polystyrene and offer maximum protection against heat loss. Stainless steel reinforcements ensure dimensional stability, while weatherproof materials and UV coating make the system durable and suitable for all weather conditions.
Platinum Premium Shield - sophisticated insulation
The exclusive 5-layer system reflects back internal heat and significantly reduces energy loss. It also uses the residual heat from the pumps via the pipe system to passively maintain the temperature - a real benefit in terms of operating costs.
Bluetooth sound system - Platinum Melody
Relax with your favorite music, podcasts or audio books: The integrated Bluetooth sound system connects wirelessly to your mobile device and delivers rich, clear sound directly in the spa.
Aristech acrylic - premium surface from the USA
For the outer skin, Platinum Spas relies on tried-and-tested Aristech Acrylic - a high-quality, durable material that is UV-resistant, color-stable and easy to clean. For a long-lasting glossy look and a pleasant feel.
Ozone water treatment - natural hygiene
An integrated ozone generator provides additional water purity by effectively combating bacteria, viruses and algae. The system reduces the use of chemicals and supports skin-friendly, odorless water quality - virtually maintenance-free.
WLAN control via app (optional)
With the optional app control, you can control your Hot tub around the world: regulate the temperature, activate pumps or plan filter cycles - conveniently and digitally via your smartphone or tablet.
Discover now - luxury for your home
Experience how elegant relaxation can be: Discover the Platinum Spas Refresh Hot tub and bring exclusive spa flair into your everyday life.
🔶 Scope of delivery
Everything at a glance - what's included!
- Platinum Spas Refresh Hot tub
- Balboa TP500 control unit
- LED lighting system (Liquid Effects)
- Platinum Melody Bluetooth sound system
- Ozone water treatment unit
- Spa cover
- Stainless steel frame construction
- Filter, jets, operating instructions & connection set
| Capacity | 6 Persons (1 couch + 5 seats) |
| Dimensions | 200 × 200 × 90 cm |
| Number of nozzles | 49 massage jets (different sizes & functions) |
| Pumps | 2× 2 HP + 1× 0.5 HP circulation pump |
| Heating | 3 kW Balboa heating system |
| Control system | Balboa TP500 |
| Water treatment | Integrated ozone system |
| Insulation | Platinum Premium Shield (5-layer insulation) |
| Lighting | LED (waterline, floor, waterfall, logo) |
| Sound system | Platinum Melody Bluetooth audio |
| WLAN control | Optional (via smartphone app) |
| Power connection | 32 Amp / 220-240 V |
| Empty weight | approx. 306 kg |
| Water content | approx. 1 190 liters |
| Frame | Steel frame with fiberglass-reinforced floor |
downloads
Whirlpool Benefits: Relaxation and Health Combined 😊
Health:
🌿 Relaxation & Stress Relief: The combination of warmth, buoyancy, and massage promotes endorphins, reduces stress, and helps with anxiety.
🩸 Improved Circulation: The jet massage enhances oxygen and nutrient delivery throughout the body.
💪 Muscle Relaxation & Pain Relief: Warm temperatures and massage jets relieve tension and pain – ideal for arthritis and fibromyalgia.
🛡️ Immune System Boost: Regular use can strengthen the immune system.
😴 Better Sleep: A warm soak relaxes you and improves sleep quality.
🤕 Headache Relief: Heat and massage can alleviate headaches.
✨ Skin Health: Warm water opens pores, improves moisture absorption, and promotes healthy skin.
🩹 Promotes Healing: Enhanced circulation aids the healing process.
Leisure and Relaxation:
🏡 Relaxation at Home: Create your own sanctuary of calm and relaxation right at home.
👨👩👧👦 Socializing: Perfect for gatherings with friends and family.
🏋️♂️ Sports Recovery: Supports muscle recovery after exercise.
❤️ Romantic Moments: Ideal for cozy and relaxing time together.
Additional Benefits:
🌟 Improved Quality of Life: Regular use enhances overall well-being.
⚡ Energy Efficiency: Modern hot tubs are more energy-efficient than you might think.
🔧 Easy Installation: Simple to install and maintain.
Important:
📋 Consult a Doctor: Always consult a doctor if you have health issues or are pregnant before using a hot tub.
🧼 Hygiene: Regular cleaning and disinfecting of the water is essential.
A hot tub offers numerous benefits for both body and mind – from stress relief and improved circulation to easing muscle and joint pain. 🛀✨
Shipping Information and Secure Shipping at FinA
At FinA Wellness Store, we value not only high-quality products but also ensuring that your order arrives safely and smoothly. We look forward to delivering top-notch products and making your experience with us as seamless as possible. Here you will find all the information about shipping to facilitate your order with us.
► Free shipping to mainland EU and Switzerland from €300!
At FinA Wellness Store, you can enjoy free shopping for the entire mainland EU and Switzerland for orders over €300. Shopping is fun – easy, fast, and without hidden costs!
And the best for our Swiss customers: We take care of all the customs clearance for you, so your order arrives without any hassle or surprises.
Your well-being, our mission. At our store, you not only get high-quality products but also first-class service. Our team is always there for you if you have any questions.
Here's how it works:
- Select products and add them to the cart
- Proceed to checkout and select your country and postal code
- Free Shipping is automatically calculated for orders over €300
- Complete your order and relax
And if your cart is still under €300? No worries! For orders under €300, the shipping costs are a fair €49. So your order arrives just as safely and reliably.
Your home is not on the mainland EU or in Switzerland?
No problem! Whether you live on a beautiful island or in an exciting big city – we have the right shipping solution for you. Just contact us, and we will clarify all the details for your delivery!
► Express Shipping – fast to you!
Do you want to receive your order as quickly as possible? No problem! With our Europe-wide express shipping, we ensure that your goods are with you in record time.
"Ordered today, picked up today" – It's that simple:
-
Only you matter!
Your goods are picked up directly, sealed, and brought to you without detours – no stopovers, no transshipments! -
Fast pickup
Today, within 20 hours, or whenever it suits you best. Your desired date counts! -
Transport at a fixed price
Let us know that you want express shipping, and we will take care of everything for you - including a fixed price. -
On-time delivery
Your goods will arrive exactly within the desired time window. -
Smooth processing
You will receive automatic updates on the status of your delivery - so you can always stay relaxed. -
Excellent advice
Our partner is always there for you and will be happy to advise you on your express courier. -
Immediate feedback
Your courier will respond to your request within minutes - quick and easy!
Relaxation starts with the order.
When things are urgent, we support you on your journey to relaxation - with smooth express delivery that perfectly fits your schedule. Just give us a call, and we'll take care of the rest!
► Secure shipping - Damage? No stress for you
Your satisfaction is our top priority - and that doesn't stop after the purchase. Should your order get dented or damaged on its way to you, you don't need to worry.
Here's how it works with us:
- No risk for you: If your item is damaged during transport, we'll take care of it. Whether a quick replacement or a refund - entirely up to you.
- Photos help: To make it as quick and uncomplicated as possible for both you and us, we ask you to take photos and videos of the damaged goods and the packaging.
- We take care of it: As soon as we know, our team gets moving and takes care of a quick solution - you don't have to worry about anything else.
Your order should arrive safely and intact, and if something goes wrong, we make sure everything is quickly put right again.
Any questions?
Whether questions about shipping or support with your order - we are always there for you! Just contact us via live chat, by email at office@finawellnessstore.eu, or call us directly at +43 1 997 28 98.
Your FinA Wellness Store Team looks forward to assisting you.
Your return at FinA - 100% risk-free and uncomplicated!
Sometimes it just doesn't fit - and that's perfectly fine! If you change your mind or the product does not meet your expectations, it's very simple with us: You can return it within 30 days and we will refund the full amount. And the best part: The return is free of charge for you. No stress, no risk - just sit back and we'll take care of the rest.
How the return works
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Contact us: Just send us an email at office@finawellnessstore.eu with your order number, and we will give you all the information you need for the return.
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Free return: We make sure that your return is processed without any additional costs. For large items delivered by freight, we make it even easier for you - we organize the pickup right at your home.
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Full refund: Once your return arrives and has been checked, you will receive the full purchase amount back. Of course, we will inform you by email as soon as your return is completed.
Important notes for a smooth return
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As-new condition: Please ensure that the item is as-new, shows no signs of use, and is in the original packaging with all accessories.
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No unpaid shipments: Unfortunately, we cannot accept returns that are sent collect. But don't worry - the return is free of charge with us anyway!
Do you have questions or are you unsure? We are always here for you:
- Live Chat: Click on the chat option at the bottom right
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team - We take care of you, before, during, and after your purchase.
Satisfaction Guarantee - Because your well-being comes first!
Your satisfaction is close to our heart. Should something not be right, we are always there for you to find a solution - before, during, and after your purchase. Whether it's a return, exchange, or personal consultation - we ensure that you feel completely comfortable and can stay relaxed.
Discover the FinA Benefits
- We speak your language! Whether it's German, English, Spanish, Slovenian, or Serbo-Croatian - these languages have accompanied us from an early age!
- Individual consultation and planning: We take time for your needs and wishes and together create your perfect wellness oasis.
- Custom-made products: Within a radius of +200km around Vienna, we fulfill your individual wishes and have your dream oasis custom-made.
- Professional measurement: Based on the spatial conditions, we create exact measurements to plan your dream oasis optimally.
- Joint idea development: Together with you, we create a concept for your individual wellness oasis that meets your expectations and your budget.
- Top quality & professionals at work: We only work with experienced and reliable installers who love their work and value you as a customer.
- Direct line to the manufacturers: We know the people behind the products and maintain close relationships with our manufacturers.
- Customer service with passion: You are the focus at our company. We provide comprehensive advice and support before, during, and after the purchase.
- Passion for wellness: We are totally passionate about wellness and love to share this passion with you.
- Quality over the cheapest price: For us, it's not the cheapest price that's in the foreground, but the outstanding quality of our products and your individual shopping experience. We accompany you from personal consultation to comprehensive after-sales service. Although we are an online shop, we create a connection that makes you feel as if we were right there with you. Your trust and satisfaction are our highest good.
Our Promise
High-quality, sustainable wellness solutions, that not only last long but also take your well-being to a new level. They promote your health, give you relaxation, and help you find more joy and balance in the hectic everyday life - for body and mind.
And the best: We are always there for you! With heartfelt advice, proactive action, and an open ear - whether before, during, or after your order. You have a question? No problem, we find a solution! With us, it's about more than just products, we want you to feel completely comfortable!
What makes us special
Our personal consultation, which is honest, transparent, and tailored to you. We stand by your side like a good friend - always there, always thinking along. Together we create sustainable solutions that not only enrich your home but also your life.
Our products and our service are perfectly tailored to your individual needs. Design your very own wellness oasis with us - for more relaxation, health, and joy in everyday life.
Choosing FinA Wellness Store means opting for
- Trust and honesty
- Health and well-being
- Sustainability
- Personal touch
- Long-standing experience - We know the wellness industry inside and out and apply this knowledge for your well-being.
- Individual solutions - Every wellness oasis is as unique as you are, tailored to your needs.
- High-quality materials - We focus on quality that you can see and feel.
- Fast and reliable delivery - So you can enjoy your wellness oasis soon.
- Professional Installation - Our experienced installers ensure that your wellness oasis is installed professionally and precisely.
- Comprehensive after-sales service - Even after the purchase, we are at your side with advice and action.
- Holistic relaxation through products and service - Because our high-quality products alone are not enough. Only in combination with our comprehensive, personal service do we create the perfect wellness oasis for you, which gives you long-term relaxation, harmony, and joy.
Making a call costs you nothing – dare yourself and treat yourself to a nice conversation! Ask all your questions, express your wishes or even concerns. Contact us now and see how good it feels to take the first step!
Let's plan your dream oasis together! Arrange a free consultation now and look forward to relaxed conversations where you can share all your wishes and questions!
- Use our Live-Chat
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team
Still have questions? Check here!
We are at your side! Browse through our FAQs or contact us directly - we'll be happy to help you.
Jump directly to:
Order & Payment
► Is the product really worth the money?
Our products are sustainable, durable and of high quality! If you are still unsure, please contact us. We will advise you personally and answer all your questions.
► What do I need to consider before ordering?
It is important to us that you are 100% sure before you decide on your product. We will answer all your questions and make sure that you have all the information you need to make a clear decision and can then look forward to your new wellness product! If anything is unclear or you need more information, please contact us - we are always here for you.
► Can I make changes after placing my order?
If you would like to change anything after placing your order (e.g. delivery address), please contact us as soon as possible. We will do our best to implement your wishes!
► What if I have made a mistake with my order?
Don't panic - just give us a call or write to us. We'll find a solution together, whether it's changing an item or canceling an order.
Delivery & shipping
► How long will it take for my wellness goodies to arrive?
At the FinA Wellness Store, we make sure that your order is shipped as quickly as possible. You can find the current delivery time directly next to your products. If a different delivery time has been communicated in advance, this will of course apply. If there are any delays, we will contact you immediately. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► Do you also ship internationally?
We deliver within the EU and to Switzerland! We are happy to offer international deliveries on request - just contact us and we will find the right solution. From an order value of €300, shipping to the EU mainland and Switzerland is free of charge, otherwise shipping costs are €49. Express deliveries are also possible on request.
►My order has not arrived, what now?
No stress! If you have any questions about your order or something is unclear, simply contact us on +43 1 997 28 98 - we are here for you and will make sure that your wellness goodies reach you soon!
► What happens if the delivery is delayed?
Don't worry, we will contact you immediately if there are any delays and proactively keep you up to date.
► What happens if something breaks during transportation?
Don't get annoyed! Sometimes things happen that are unfortunately beyond our control. But don't worry, we'll take care of it! If something is damaged during transportation, we will replace it and cover all costs incurred. Important: Please take photos and videos of the damaged goods straight away and send them to us - then we can act at lightning speed. We'll take care of it for you, so stay relaxed and let us take the stress!
► How does the delivery work?
We deliver "free kerbside" as standard - this means that your wellness goodies are delivered to the street in front of your house. But don't worry: in Austria, we also offer transportation to the installation site! For some products, this service is even included in the installation package. Sounds good, doesn't it?Just contact us and we'll organize the rest. We'll be happy to discuss all the details so that your wellness oasis arrives exactly as you want it.
► Can I choose a specific delivery date?
We are always happy to accept requests for delivery dates. The shipping company will normally contact you one to two days before delivery to arrange a fixed date - this way we can ensure that the delivery is made at your desired time in most cases. However, if it absolutely has to be on a certain day or at a certain time, let us know and we will do our best to make it possible. However, we cannot always promise this. By the way: We also offer express deliveries, where the exact delivery time is agreed in advance for an additional charge. If this is of interest to you, please let us know!
► What happens if my order arrives incomplete?
If something is missing, contact us immediately! We will check and send you the missing parts as quickly as possible at no extra cost.
Installation & Installation
► How does the appointment for the Installation how does it work?
As soon as you have placed your order, we will contact you to clarify the installation date. You can let us know your preferred date before you order so that we can plan everything well in advance. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► How long does the Installation on site?
The duration of the Installation depends on the product. Our fitters work efficiently, but always carefully. We will discuss the time required with you before the appointment is made.
Returns & complaints
► How does the returns process work?
Super easy and worry-free! You have 30 days to make your decision - and best of all, returns are free! The only important thing is that the goods are unused and in their original packaging. For forwarding goods? No problem! We'll have them picked up directly from you. Just get in touch with us and we'll take care of everything. No complicated forms, just friendly service.Returns have never been so relaxed!
►What do I do if I change my mind after delivery?
No problem, it can happen! With us, you have 30 days to make up your mind at your leisure. If you change your mind, returns are super easy and of course free of charge! The only important thing is that the goods are unused and in their original packaging - that way we can pass them on without any problems. Just get in touch with us and we'll take care of the rest - including collecting the goods for shipping if necessary. Your well-being is our top priority!
► What if I don't like it?
No stress! If you don't like your item, just get in touch with us - together we'll find a solution that makes you happy. Whether it's a return, exchange or alternative - the choice is yours! Thanks to our 30-day return policy, you can make your decision at your leisure. The only important thing is that the goods are unused and in their original packaging. Tip: Take a look at our photos and videos beforehand to make sure it's just right for you. We are always here for you!
► What happens if something breaks later?
One of our promises is that we'll never leave you hanging! We are there for you before, during and after your order. If something breaks later, we'll take care of it and always find a suitable solution for you. Contact us and we'll make sure that everything is back to normal!
Let customers speak for us
Sehr gute Beratung während des Vorverkaufprozesses.
Der Kaufprozess war sehr einfach und schnell. Was ich sehr schätzte war die Lieferung frei Haus von Wien in die Schweiz.
Die Lieferung erfolgte ohne Probleme und sogar etwas früher als versprochen.
9
Ich bin erneut absolut begeistert von FinA Wellness Store! Diesmal habe ich Filter für mein Eisbad bestellt und bin mehr als zufrieden. Die Qualität ist top, die Lieferung war blitzschnell und der Kundenservice wie immer superfreundlich. Absolut empfehlenswert – ich bestelle jederzeit wieder!
Perfekte Abwicklung
Top Ware
Wir haben lange nach einem Anbieter für genau so einem Sauna gesucht.
Unsere Vorstellungen wurde total übertroffen.
Wir bekamen eine Top Beratung mit einer sehr persönlichen und professionellen Betreuung.
Sie hatten immer ein offenes Ohr für jegliche Fragen von uns.
Auch die Anlieferung klappte einwandfrei und immer nette Mitarbeiter.
Wir können FinA Wellness nur jedem empfehlen !!!!!
Der Service bei Fina Wellness ist hervorragend!
Unser Chilltube hatte leider von Anfang an einen Defekt und ließ sich nicht starten.
Die beiden Inhaber von Fina Wellness haben alles gegeben, um das Problem zu beheben: Kontaktaufnahme zum Hersteller, Unterstützung eines Technikers, Austausch eines Ersatzteils.
Als dies nicht zum Erfolg führte, organisierten sie den kompletten Austausch – inklusive Abtransport des alten Beckens aus der 2. Etage und Installation des neuen Beckens.
Das Team von Fina Wellness hat eine großartige Leistung vollbracht. Zufriedener kann man als Kunde gar nicht sein!
Ich habe mir das komplette Set über finawellnessstore bestellt.(siehe Bilder) Annemarie war stets ansprechbar während des gesamten Bestellprozesses. Sie ist eine sehr nette, hilfsbereite und zuverlässige Ansprechpartnerin. Toller Service. Danke euch! Das Eisbad ist täglich in Benutzung und ich bin sehr beruhigt zu wissen, mich immer bei Annemarie melden zu können, falls ich weitere Hilfe benötigen sollte. So einen Kundenservice ist nicht mehr selbstverständlich. Daher wirklich toll!
Alles prima, von der Anfrage über die Beratung durch Herrn Eigel, die Bestellung bis zur Lieferung.
Habe das Becken aus Harzer Kelo Fichte mit Kunststoffeinsatz am 30.06.25 bestellt, die perfekte Lieferung erfolgte schon eine Woche später.
Von der Auftragsabwicklung und der Qualität des Produktes bin ich restlos begeistert .
Nutze das Tauchbecken jeden Tag nach dem Duschen (nicht nur nach Saunagängen).
Immer ein total erfrischendes Erlebnis!!!
FIN A WELLNESS und Blumenberg GmbH ein herzliches Dankeschön!!
Grüße aus dem Saarland
Fritz Buschbaum
Ich kann Fina Wellness Store nur jedem empfehlen riesige Auswahl super Angebote sehr guter Kundendienst bei allfälligen Fragen und auch die Lieferzeiten sind sehr schnell 5 von 5 Sterne ⭐️👍
Annemarie Prapotnik ist einfach super! Sie ist nicht nur sehr freundlich, zudem versucht sie immer, eine Lösung zu finden, vielen lieben Dank 🙏👍👍
Ich habe hier ein Chilltub lite gekauf und bin äußerst happy darüber!
Ich wurde sehr gut telefonisch beraten, das Tub kam schnell und unversehrt bei mir an, aber was wirklich herausragend ist, ist der Service der beiden!
Ich hatte ein kleines Problem mit der Pumpe, als ich sie das erste mal anschalten wollte und schrieb direkt Herrn Eigel eine Mail.
Allerdings war das am Freitag Abend 19:45Uhr und ich hatte nicht mit einer Antwort vor Samstag, wenn nicht Montag gerechnet.
Doch keine 10 Minuten später bekam ich eine Whatsapp mit einem Video, welches das Problem sofort behob und kurz darauf noch einen Anruf, ob das Video ankam und jetzt alles funktioniert.
Also wirklich außerordentlicher Service und mit dem Tub bin ich bis jetzt auch sehr zufrieden.
Es hat für mich die perfekte Größe, um voll einzutauchen (Ich bin 1,83), es schafft echte und sehr kalte 3 Grad :) und der Filter funktioniert auch gut.
Einziges kleines Manko, der Lüfter/Kompressor ist etwas laut (halt wie bei einer Klimaanlage).
Ich bin auf jeden Fall sehr zufrieden und kann FinA Wellness sehr empfehlen!
Ihr Lieben!
Es war ein langer Weg bis alle Pooltreppen bei mir einlangten. Ich benötigte 3 Stück - 2 davon sind relativ rasch bei mir eingetroffen; die 3. ergänzend von mir bestellte Treppe wollte und wollte nicht den Weg zu mir finden! Annemarie von FinA hat alle Hebel in Bewegung gesetzt, nahezu tägliche Telefonate mit der Speditionsfirma geführt und mich unterstützt, bis auch dieses Paket bei mir eintraf!
KUNDENBETREUUNG wird bei FinA groß geschrieben, daher auch ein RIESENGROSSES DANKESCHÖN von mir.
... und hier seht ihr das Ergebnis ... es war die Mühe wert!
Alles OK, sehr nett und hilfsbereit!
Die Sauna besticht nicht nur durch ihre herausragende Optik mit den großen Glasfronten, sie ist auch eine wirkliche Oase der Entspannung und sowohl die Infrarot-Strahler als auch der Ofen haben unsere Erwartungen vollkommen erfüllt. Die zusätzlichen Funktionen wie Bluetooth Lautsprecher sowie die wählbare Innenbeleuchtung machen das Wellness-Erlebnis perfekt…
...durch Zufall in diesem Shop gelandet, Bestellung total unkompliziert, sehr nette Mitarbeiter, problemlose Lieferung...alles so wie es sein soll...!
Sehr gute Beratung während des Vorverkaufprozesses.
Der Kaufprozess war sehr einfach und schnell. Was ich sehr schätzte war die Lieferung frei Haus von Wien in die Schweiz.
Die Lieferung erfolgte ohne Probleme und sogar etwas früher als versprochen.
GREAT PERFORMANCE! YOU SEE THE WEBSITE AND THINK-> OHHH I WOULD LIKE TO HAVE THIS SAUNA STYLE!! AND WHEN YOU GET IT, IT IS REALLY LIKE THE SAME IN REAL... NOT OFTEN HAPPENS IN TIMES LIKE THIS! SO GREAT THANK YOU AND GREAT JOB TO YOU GUYS FINA WELLNESS STORE!!! TOP TOP TOP SERVICE FROM A TO Z !!!
FinA helped me find and order the cold plunge for a new sauna room installation using the wooden Blumenberg tubs. They helped at every step and kept me up-to-date regarding construction delays, delivery and optional components. I would definitely recommend working with them!
Ich bin erneut absolut begeistert von FinA Wellness Store! Diesmal habe ich Filter für mein Eisbad bestellt und bin mehr als zufrieden. Die Qualität ist top, die Lieferung war blitzschnell und der Kundenservice wie immer superfreundlich. Absolut empfehlenswert – ich bestelle jederzeit wieder!
- Description
- Specifications
- Benefits
- Shipping
- Easy Returns
- Why FinA?
- Reviews
- FAQs
Relax in style with modern elegance
The Platinum Spas Refresh Hot tub is your private wellness oasis for stylish time-outs. With space for up to six Persons, clear design language and state-of-the-art technology, it creates a retreat that is both aesthetically pleasing and functional. Whether alone or in company - the Refresh stands for well-being, space and comfort at a premium level.
Refresh 6-Persons Hot tub - Plenty of space for relaxation
The Refresh offers a sophisticated combination of five seats and a generous reclining area - ideal for sociable spa experiences or individual moments of relaxation. With 49 powerful jets distributed over the back, legs and feet, this Hot tub comprehensive full-body hydrotherapy, tailored to your needs.
DesignHot tub Refresh - High-quality materials & modern look
The exterior cladding in an elegant wood look meets an acrylic basin made of durable Aristech material. Three color variants - including Sterling Silver or Midnight Canyon - offer you a stylish choice. The robust finish is complemented by Platinum Premium Shield insulation, which both saves energy and reduces noise levels.
Refresh Hot tub-technology - for maximum ease of use
Equipped with the Balboa TP500 control panel, you can control the temperature, massage pressure, lighting and music effortlessly. The integrated Platinum Melody sound system provides wireless music enjoyment via Bluetooth. The LED light zones (waterline, footwell, waterfall) create atmospheric accents - complemented by the optional WiFi control via app if desired.
Refresh spa comfort - wellness for every day
The ergonomically shaped seats and reclining surface offer optimum support and targeted relief for muscles and joints. The combination of LED light, waterfall and customizable jet control transforms every day into a spa moment. An integrated ozone system ensures efficient cleaning - for permanently clear water quality with minimal maintenance.
Platinum Spas - innovation & design at the highest level
Platinum Spas stands for uncompromising quality, pioneering technology and outstanding craftsmanship. Each model is developed with function, form and energy efficiency in mind - for a spa experience that sets new standards.
Quality you can feel
From the initial idea to the final touch, every Hot tub is carefully crafted by hand. Stainless steel frames are individually welded, fiberglass layers are manually applied and nozzles are precisely installed. The result: durable designs, manufactured with passion and precision.
Technological advantage with a system
With innovative control via touchscreen or app, Bluetooth sound system, LED chromotherapy and highly efficient ozone cleaning, Platinum Spas offers state-of-the-art equipment as standard. The new 7″ Platinum touch panel sets new standards in user-friendliness.
Energy efficiency in perfection
The patented Platinum Premium Shield insulation system is based on the SHIP principle (Superior Heatlock Insulation Process). Five combined protective layers - from reflective bottom foil to reinforced cover - ensure maximum heat retention and minimum operating costs.
Sustainably well thought out
All models are certified in accordance with Californian energy efficiency standards (CEC). With the new generation Premium Shield Plus Platinum Spas is once again setting an example for sustainable luxury - more efficient, more comfortable, more advanced.
Design that inspires
Aesthetically clear, modern and harmonious, the whirlpools blend into any environment. Easy-care wood composite panels, interchangeable side panels and sophisticated lighting make Platinum Spas a highlight in any outdoor area.
Innovation & features - what makes Platinum Spas special
Efficient thermal cover with steel core
The insulated covers are filled with several layers of high-quality polystyrene and offer maximum protection against heat loss. Stainless steel reinforcements ensure dimensional stability, while weatherproof materials and UV coating make the system durable and suitable for all weather conditions.
Platinum Premium Shield - sophisticated insulation
The exclusive 5-layer system reflects back internal heat and significantly reduces energy loss. It also uses the residual heat from the pumps via the pipe system to passively maintain the temperature - a real benefit in terms of operating costs.
Bluetooth sound system - Platinum Melody
Relax with your favorite music, podcasts or audio books: The integrated Bluetooth sound system connects wirelessly to your mobile device and delivers rich, clear sound directly in the spa.
Aristech acrylic - premium surface from the USA
For the outer skin, Platinum Spas relies on tried-and-tested Aristech Acrylic - a high-quality, durable material that is UV-resistant, color-stable and easy to clean. For a long-lasting glossy look and a pleasant feel.
Ozone water treatment - natural hygiene
An integrated ozone generator provides additional water purity by effectively combating bacteria, viruses and algae. The system reduces the use of chemicals and supports skin-friendly, odorless water quality - virtually maintenance-free.
WLAN control via app (optional)
With the optional app control, you can control your Hot tub around the world: regulate the temperature, activate pumps or plan filter cycles - conveniently and digitally via your smartphone or tablet.
Discover now - luxury for your home
Experience how elegant relaxation can be: Discover the Platinum Spas Refresh Hot tub and bring exclusive spa flair into your everyday life.
🔶 Scope of delivery
Everything at a glance - what's included!
- Platinum Spas Refresh Hot tub
- Balboa TP500 control unit
- LED lighting system (Liquid Effects)
- Platinum Melody Bluetooth sound system
- Ozone water treatment unit
- Spa cover
- Stainless steel frame construction
- Filter, jets, operating instructions & connection set
| Capacity | 6 Persons (1 couch + 5 seats) |
| Dimensions | 200 × 200 × 90 cm |
| Number of nozzles | 49 massage jets (different sizes & functions) |
| Pumps | 2× 2 HP + 1× 0.5 HP circulation pump |
| Heating | 3 kW Balboa heating system |
| Control system | Balboa TP500 |
| Water treatment | Integrated ozone system |
| Insulation | Platinum Premium Shield (5-layer insulation) |
| Lighting | LED (waterline, floor, waterfall, logo) |
| Sound system | Platinum Melody Bluetooth audio |
| WLAN control | Optional (via smartphone app) |
| Power connection | 32 Amp / 220-240 V |
| Empty weight | approx. 306 kg |
| Water content | approx. 1 190 liters |
| Frame | Steel frame with fiberglass-reinforced floor |
downloads
Whirlpool Benefits: Relaxation and Health Combined 😊
Health:
🌿 Relaxation & Stress Relief: The combination of warmth, buoyancy, and massage promotes endorphins, reduces stress, and helps with anxiety.
🩸 Improved Circulation: The jet massage enhances oxygen and nutrient delivery throughout the body.
💪 Muscle Relaxation & Pain Relief: Warm temperatures and massage jets relieve tension and pain – ideal for arthritis and fibromyalgia.
🛡️ Immune System Boost: Regular use can strengthen the immune system.
😴 Better Sleep: A warm soak relaxes you and improves sleep quality.
🤕 Headache Relief: Heat and massage can alleviate headaches.
✨ Skin Health: Warm water opens pores, improves moisture absorption, and promotes healthy skin.
🩹 Promotes Healing: Enhanced circulation aids the healing process.
Leisure and Relaxation:
🏡 Relaxation at Home: Create your own sanctuary of calm and relaxation right at home.
👨👩👧👦 Socializing: Perfect for gatherings with friends and family.
🏋️♂️ Sports Recovery: Supports muscle recovery after exercise.
❤️ Romantic Moments: Ideal for cozy and relaxing time together.
Additional Benefits:
🌟 Improved Quality of Life: Regular use enhances overall well-being.
⚡ Energy Efficiency: Modern hot tubs are more energy-efficient than you might think.
🔧 Easy Installation: Simple to install and maintain.
Important:
📋 Consult a Doctor: Always consult a doctor if you have health issues or are pregnant before using a hot tub.
🧼 Hygiene: Regular cleaning and disinfecting of the water is essential.
A hot tub offers numerous benefits for both body and mind – from stress relief and improved circulation to easing muscle and joint pain. 🛀✨
Shipping Information and Secure Shipping at FinA
At FinA Wellness Store, we value not only high-quality products but also ensuring that your order arrives safely and smoothly. We look forward to delivering top-notch products and making your experience with us as seamless as possible. Here you will find all the information about shipping to facilitate your order with us.
► Free shipping to mainland EU and Switzerland from €300!
At FinA Wellness Store, you can enjoy free shopping for the entire mainland EU and Switzerland for orders over €300. Shopping is fun – easy, fast, and without hidden costs!
And the best for our Swiss customers: We take care of all the customs clearance for you, so your order arrives without any hassle or surprises.
Your well-being, our mission. At our store, you not only get high-quality products but also first-class service. Our team is always there for you if you have any questions.
Here's how it works:
- Select products and add them to the cart
- Proceed to checkout and select your country and postal code
- Free Shipping is automatically calculated for orders over €300
- Complete your order and relax
And if your cart is still under €300? No worries! For orders under €300, the shipping costs are a fair €49. So your order arrives just as safely and reliably.
Your home is not on the mainland EU or in Switzerland?
No problem! Whether you live on a beautiful island or in an exciting big city – we have the right shipping solution for you. Just contact us, and we will clarify all the details for your delivery!
► Express Shipping – fast to you!
Do you want to receive your order as quickly as possible? No problem! With our Europe-wide express shipping, we ensure that your goods are with you in record time.
"Ordered today, picked up today" – It's that simple:
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Only you matter!
Your goods are picked up directly, sealed, and brought to you without detours – no stopovers, no transshipments! -
Fast pickup
Today, within 20 hours, or whenever it suits you best. Your desired date counts! -
Transport at a fixed price
Let us know that you want express shipping, and we will take care of everything for you - including a fixed price. -
On-time delivery
Your goods will arrive exactly within the desired time window. -
Smooth processing
You will receive automatic updates on the status of your delivery - so you can always stay relaxed. -
Excellent advice
Our partner is always there for you and will be happy to advise you on your express courier. -
Immediate feedback
Your courier will respond to your request within minutes - quick and easy!
Relaxation starts with the order.
When things are urgent, we support you on your journey to relaxation - with smooth express delivery that perfectly fits your schedule. Just give us a call, and we'll take care of the rest!
► Secure shipping - Damage? No stress for you
Your satisfaction is our top priority - and that doesn't stop after the purchase. Should your order get dented or damaged on its way to you, you don't need to worry.
Here's how it works with us:
- No risk for you: If your item is damaged during transport, we'll take care of it. Whether a quick replacement or a refund - entirely up to you.
- Photos help: To make it as quick and uncomplicated as possible for both you and us, we ask you to take photos and videos of the damaged goods and the packaging.
- We take care of it: As soon as we know, our team gets moving and takes care of a quick solution - you don't have to worry about anything else.
Your order should arrive safely and intact, and if something goes wrong, we make sure everything is quickly put right again.
Any questions?
Whether questions about shipping or support with your order - we are always there for you! Just contact us via live chat, by email at office@finawellnessstore.eu, or call us directly at +43 1 997 28 98.
Your FinA Wellness Store Team looks forward to assisting you.
Your return at FinA - 100% risk-free and uncomplicated!
Sometimes it just doesn't fit - and that's perfectly fine! If you change your mind or the product does not meet your expectations, it's very simple with us: You can return it within 30 days and we will refund the full amount. And the best part: The return is free of charge for you. No stress, no risk - just sit back and we'll take care of the rest.
How the return works
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Contact us: Just send us an email at office@finawellnessstore.eu with your order number, and we will give you all the information you need for the return.
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Free return: We make sure that your return is processed without any additional costs. For large items delivered by freight, we make it even easier for you - we organize the pickup right at your home.
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Full refund: Once your return arrives and has been checked, you will receive the full purchase amount back. Of course, we will inform you by email as soon as your return is completed.
Important notes for a smooth return
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As-new condition: Please ensure that the item is as-new, shows no signs of use, and is in the original packaging with all accessories.
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No unpaid shipments: Unfortunately, we cannot accept returns that are sent collect. But don't worry - the return is free of charge with us anyway!
Do you have questions or are you unsure? We are always here for you:
- Live Chat: Click on the chat option at the bottom right
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team - We take care of you, before, during, and after your purchase.
Satisfaction Guarantee - Because your well-being comes first!
Your satisfaction is close to our heart. Should something not be right, we are always there for you to find a solution - before, during, and after your purchase. Whether it's a return, exchange, or personal consultation - we ensure that you feel completely comfortable and can stay relaxed.
Discover the FinA Benefits
- We speak your language! Whether it's German, English, Spanish, Slovenian, or Serbo-Croatian - these languages have accompanied us from an early age!
- Individual consultation and planning: We take time for your needs and wishes and together create your perfect wellness oasis.
- Custom-made products: Within a radius of +200km around Vienna, we fulfill your individual wishes and have your dream oasis custom-made.
- Professional measurement: Based on the spatial conditions, we create exact measurements to plan your dream oasis optimally.
- Joint idea development: Together with you, we create a concept for your individual wellness oasis that meets your expectations and your budget.
- Top quality & professionals at work: We only work with experienced and reliable installers who love their work and value you as a customer.
- Direct line to the manufacturers: We know the people behind the products and maintain close relationships with our manufacturers.
- Customer service with passion: You are the focus at our company. We provide comprehensive advice and support before, during, and after the purchase.
- Passion for wellness: We are totally passionate about wellness and love to share this passion with you.
- Quality over the cheapest price: For us, it's not the cheapest price that's in the foreground, but the outstanding quality of our products and your individual shopping experience. We accompany you from personal consultation to comprehensive after-sales service. Although we are an online shop, we create a connection that makes you feel as if we were right there with you. Your trust and satisfaction are our highest good.
Our Promise
High-quality, sustainable wellness solutions, that not only last long but also take your well-being to a new level. They promote your health, give you relaxation, and help you find more joy and balance in the hectic everyday life - for body and mind.
And the best: We are always there for you! With heartfelt advice, proactive action, and an open ear - whether before, during, or after your order. You have a question? No problem, we find a solution! With us, it's about more than just products, we want you to feel completely comfortable!
What makes us special
Our personal consultation, which is honest, transparent, and tailored to you. We stand by your side like a good friend - always there, always thinking along. Together we create sustainable solutions that not only enrich your home but also your life.
Our products and our service are perfectly tailored to your individual needs. Design your very own wellness oasis with us - for more relaxation, health, and joy in everyday life.
Choosing FinA Wellness Store means opting for
- Trust and honesty
- Health and well-being
- Sustainability
- Personal touch
- Long-standing experience - We know the wellness industry inside and out and apply this knowledge for your well-being.
- Individual solutions - Every wellness oasis is as unique as you are, tailored to your needs.
- High-quality materials - We focus on quality that you can see and feel.
- Fast and reliable delivery - So you can enjoy your wellness oasis soon.
- Professional Installation - Our experienced installers ensure that your wellness oasis is installed professionally and precisely.
- Comprehensive after-sales service - Even after the purchase, we are at your side with advice and action.
- Holistic relaxation through products and service - Because our high-quality products alone are not enough. Only in combination with our comprehensive, personal service do we create the perfect wellness oasis for you, which gives you long-term relaxation, harmony, and joy.
Making a call costs you nothing – dare yourself and treat yourself to a nice conversation! Ask all your questions, express your wishes or even concerns. Contact us now and see how good it feels to take the first step!
Let's plan your dream oasis together! Arrange a free consultation now and look forward to relaxed conversations where you can share all your wishes and questions!
- Use our Live-Chat
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team
Still have questions? Check here!
We are at your side! Browse through our FAQs or contact us directly - we'll be happy to help you.
Jump directly to:
Order & Payment
► Is the product really worth the money?
Our products are sustainable, durable and of high quality! If you are still unsure, please contact us. We will advise you personally and answer all your questions.
► What do I need to consider before ordering?
It is important to us that you are 100% sure before you decide on your product. We will answer all your questions and make sure that you have all the information you need to make a clear decision and can then look forward to your new wellness product! If anything is unclear or you need more information, please contact us - we are always here for you.
► Can I make changes after placing my order?
If you would like to change anything after placing your order (e.g. delivery address), please contact us as soon as possible. We will do our best to implement your wishes!
► What if I have made a mistake with my order?
Don't panic - just give us a call or write to us. We'll find a solution together, whether it's changing an item or canceling an order.
Delivery & shipping
► How long will it take for my wellness goodies to arrive?
At the FinA Wellness Store, we make sure that your order is shipped as quickly as possible. You can find the current delivery time directly next to your products. If a different delivery time has been communicated in advance, this will of course apply. If there are any delays, we will contact you immediately. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► Do you also ship internationally?
We deliver within the EU and to Switzerland! We are happy to offer international deliveries on request - just contact us and we will find the right solution. From an order value of €300, shipping to the EU mainland and Switzerland is free of charge, otherwise shipping costs are €49. Express deliveries are also possible on request.
►My order has not arrived, what now?
No stress! If you have any questions about your order or something is unclear, simply contact us on +43 1 997 28 98 - we are here for you and will make sure that your wellness goodies reach you soon!
► What happens if the delivery is delayed?
Don't worry, we will contact you immediately if there are any delays and proactively keep you up to date.
► What happens if something breaks during transportation?
Don't get annoyed! Sometimes things happen that are unfortunately beyond our control. But don't worry, we'll take care of it! If something is damaged during transportation, we will replace it and cover all costs incurred. Important: Please take photos and videos of the damaged goods straight away and send them to us - then we can act at lightning speed. We'll take care of it for you, so stay relaxed and let us take the stress!
► How does the delivery work?
We deliver "free kerbside" as standard - this means that your wellness goodies are delivered to the street in front of your house. But don't worry: in Austria, we also offer transportation to the installation site! For some products, this service is even included in the installation package. Sounds good, doesn't it?Just contact us and we'll organize the rest. We'll be happy to discuss all the details so that your wellness oasis arrives exactly as you want it.
► Can I choose a specific delivery date?
We are always happy to accept requests for delivery dates. The shipping company will normally contact you one to two days before delivery to arrange a fixed date - this way we can ensure that the delivery is made at your desired time in most cases. However, if it absolutely has to be on a certain day or at a certain time, let us know and we will do our best to make it possible. However, we cannot always promise this. By the way: We also offer express deliveries, where the exact delivery time is agreed in advance for an additional charge. If this is of interest to you, please let us know!
► What happens if my order arrives incomplete?
If something is missing, contact us immediately! We will check and send you the missing parts as quickly as possible at no extra cost.
Installation & Installation
► How does the appointment for the Installation how does it work?
As soon as you have placed your order, we will contact you to clarify the installation date. You can let us know your preferred date before you order so that we can plan everything well in advance. Of course, we will keep you informed about the progress of your delivery so that you know when your wellness oasis will arrive.
► How long does the Installation on site?
The duration of the Installation depends on the product. Our fitters work efficiently, but always carefully. We will discuss the time required with you before the appointment is made.
Returns & complaints
► How does the returns process work?
Super easy and worry-free! You have 30 days to make your decision - and best of all, returns are free! The only important thing is that the goods are unused and in their original packaging. For forwarding goods? No problem! We'll have them picked up directly from you. Just get in touch with us and we'll take care of everything. No complicated forms, just friendly service.Returns have never been so relaxed!
►What do I do if I change my mind after delivery?
No problem, it can happen! With us, you have 30 days to make up your mind at your leisure. If you change your mind, returns are super easy and of course free of charge! The only important thing is that the goods are unused and in their original packaging - that way we can pass them on without any problems. Just get in touch with us and we'll take care of the rest - including collecting the goods for shipping if necessary. Your well-being is our top priority!
► What if I don't like it?
No stress! If you don't like your item, just get in touch with us - together we'll find a solution that makes you happy. Whether it's a return, exchange or alternative - the choice is yours! Thanks to our 30-day return policy, you can make your decision at your leisure. The only important thing is that the goods are unused and in their original packaging. Tip: Take a look at our photos and videos beforehand to make sure it's just right for you. We are always here for you!
► What happens if something breaks later?
One of our promises is that we'll never leave you hanging! We are there for you before, during and after your order. If something breaks later, we'll take care of it and always find a suitable solution for you. Contact us and we'll make sure that everything is back to normal!
