EAGO (AWT)
Who is EAGO and what does the brand stand for?
EAGO Germany is an established manufacturer of wellness and bathroom solutions with its own production and development for the European market. For over 15 years, the brand has been producing high-quality products such as saunas, whirlpools, steam showers and bathroom furniture with a focus on quality, functional design and user-friendliness.
Where are EAGO products manufactured and tested?
EAGO products are manufactured in-house under strict quality standards, complemented by precisely manufactured components from selected suppliers. Each product line undergoes extensive final inspections to ensure functionality and durability.
What characterizes the design and technology of EAGO products?
EAGO products follow a clear, timeless design language and combine functional design with intuitive operation. Technology and materials are designed for everyday use and durability.
How can I request support or spare parts?
Support is provided entirely through us as an official sales partner.
We are your direct contact for:
- technical questions
- Complaints
- Guarantee cases
- Spare parts orders
We can also supply spare parts for EAGO products in full, even years after purchase. You do not have to contact the manufacturer directly.
How long does the manufacturer's warranty last and what is covered?
EAGO grants a legally compliant manufacturer's warranty of 2 years.
Material and manufacturing defects are covered. Wear parts, improper use or incorrect installation are generally excluded.
Are there exhibitions or showrooms where I can see EAGO products?
Yes, selected EAGO products are on display in our showroom.
As the models on display are subject to change, please contact us directly - we will be happy to inform you which EAGO products can currently be viewed on site.
Mineral cast bathtubs
What is mineral cast and what are mineral cast bathtubs made of?
Mineral cast is a high-quality composite material made from natural minerals and synthetic resin. It enables a particularly smooth, non-porous surface with a modern look. Mineral cast is dimensionally stable, durable, and easy to care for. Thanks to its material properties, the surface feels pleasantly warm. This makes mineral cast ideal for high-quality bathtubs.
Why are mineral cast bathtubs particularly heavy?
Mineral cast bathtubs are relatively heavy because they are made of a solid and dense material. This weight ensures high stability and a secure footing. At the same time, it contributes to a high-quality and robust appearance. The high dead weight reduces vibrations and noise when bathing. Mineral cast bathtubs are therefore considered to be particularly high quality.
Do you need a separate stand fitting for mineral cast bathtubs?
Many freestanding mineral cast bathtubs require separate stand fittings. These are often not included in the scope of delivery and must be selected separately. The reason for this is the design of the tubs, which are often designed without integrated fittings. This allows fittings to be individually adapted to style and function. The exact requirements depend on the respective model.
What advantages do mineral cast bathtubs offer in everyday life?
Mineral cast bathtubs offer high durability, stability, and resistance. The non-porous surface makes cleaning easier and ensures high hygiene. They also retain heat better than many other materials, keeping the bath water warm longer. They are suitable for both private and upscale wellness areas.
What design features distinguish mineral cast bathtubs?
Mineral cast bathtubs impress with their aesthetic, modern, and minimalist look. They are often designed with clean shapes and elegant lines. Freestanding models in particular look like design objects in the bathroom. The material allows for precise shapes and seamless surfaces. This makes mineral cast bathtubs ideal for modern and high-quality bathroom concepts.
What needs to be considered when installing a mineral cast bathtub?
When installing a mineral cast bathtub, a stable and load-bearing substrate is required, as the tub has a high dead weight. Tiles or concrete are ideal. Since these bathtubs are usually found in bathrooms, any bathroom substrate is also suitable for such a tub. In addition, sufficient space should be planned for Installation and fittings. A few centimeters from the wall is sufficient. If you have installed or want to install a wall-mounted faucet, it is also possible to place the tub directly against the wall to prevent water from splashing next to it. The water and drain connections must be installed professionally. For freestanding models, the position of the floor-mounted faucet must be taken into account. Installation by a professional is always recommended.
FinA Wellness Store
What should I look out for before ordering?
Please check all relevant information about the product (dimensions, technical requirements, power/water connections, space requirements, delivery conditions) before ordering. If you have any questions, we recommend a consultation before purchasing, especially for larger wellness products.
Which payment methods are accepted?
We accept the following payment methods:
- PayPal
- Store Pay
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- USDC
- Bancontact
- EPS
- iDEAL
- Klarna
When is the load applied?
The amount is debited at the time the order is completed or according to the selected payment method. For payment services such as Klarna, the respective payment terms of the provider also apply.
Can I change or cancel my order at a later date?
Changes or cancelations are possible as long as the order is not yet in production, commissioning or shipping. Please contact us immediately after placing your order.
Are there any restrictions on the right of withdrawal?
Yes, custom-made products, special designs and individually configured goods are excluded from the statutory right of withdrawal. We will clarify transparently whether a product falls under this before or at the latest when the order is placed.
How long does the delivery take and will I be informed?
The delivery time is indicated directly with the respective product. These are valid as long as the item is in stock. Deviating, individually agreed delivery times have priority. We will actively inform you in the event of delays. You will receive ongoing information on the shipping status.
How does delivery by forwarding agent work?
Delivery is standard free curbside. This means that the goods are delivered to the nearest point that can be reached by truck.
Important:
- Access for trucks must be possible
- Sufficient clearance width and height required
- The customer is responsible for transportation from the curb
- If required, additional services (e.g. delivery to the installation site) can be arranged in advance
Can I set a preferred delivery date?
Delivery date requests will be considered if possible. The shipping company will usually contact you one to two days before delivery to arrange an appointment. Fixed dates or times cannot be guaranteed. Express deliveries with exact delivery dates are possible on request.
What applies in the event of damage, missing parts or subsequent defects?
Please check the goods immediately upon delivery. Transport damage or missing parts must be documented and reported immediately with photos/videos.
The statutory warranty of 2 years applies to defects. We examine every case and take care of repair, replacement or an appropriate solution.
