Cozy 12 with BimSchV Stage 2 for sauna cabins from 6 m³ – 12 m³
incl. VAT
🚚 Free shipping to the EU mainland & Switzerland for orders over €300
The Cozy 12 – Your reliable Sauna heater for warmth and comfort
Experience pure relaxation with the Cozy 12, a high-quality wood-burning sauna stove, specially developed for sauna cabins from 6 m³ to 12 m³. With its powerful heat output and compliance with BimSchV Stage 2, the Cozy 12 offers an environmentally friendly and efficient sauna experience.
Efficient heat performance with maximum energy efficiency
With a heat output of 11.5 kW, the Cozy 12 heats your sauna quickly and evenly. The innovative design ensures efficient burning of the firewood, so you save on heating costs and protect the environment. 🌱
Perfect for any sauna cabin from 6 m³ to 12 m³
The Cozy 12 fits perfectly in sauna cabins with a volume of 6 m³ to 12 m³. The stone chamber accommodates up to 120 kg of sauna stones, which ensure a long-lasting and pleasant heat storage. So you can look forward to an authentic sauna experience. 🛁
Convenient operation – even from outside
Some models of the Cozy 12, such as the TW, OG, or SW, allow for the heating of the sauna comfortably from an adjacent room. This keeps the heat exactly where it belongs – in your sauna. 🔥
Longevity through natural materials
The Cozy 12 is treated exclusively with natural oils, making it particularly robust and durable. Its high-quality workmanship and the use of environmentally friendly materials guarantee you a reliable sauna experience for years to come. ♻️
Find the right Cozy 12 Sauna heater for your needs
Standard models: Cozy 12 & Cozy 12 O
- Especially suitable for: Customers who are looking for a classic wood-burning sauna stove.
- Features: Easy to operate, without heating from outside. Environmentally friendly thanks to BimSchV Stage 2.
Models heatable from outside: Cozy 12 TW, Cozy 12 O TW, Cozy 12 SW & Cozy 12 OG-TW
- Especially suitable for: Customers who want to heat the sauna comfortably from an adjacent room.
-
Differences:
- TW & O TW: Compact design, ideal for flexible applications.
- SW: More robust design for long-lasting use.
- OG-TW: Premium solution with extra robust construction.
Compact model: Cozy 12 QUATTRO
- Especially suitable for: Customers with limited space in the sauna cabin.
- Features: Space-saving and flexible use.
Premium models: Cozy 12 OG & OG-TW
- Especially suitable for: Customers who place the highest value on durability and quality.
- Features: Robust construction, OG-TW with heating from outside.
Technical details:
- Heat output without BimSchV: 11.5 kW
- Size of sauna cabin: 6 m³ to 12 m³
- Maximum length of firewood: 300 mm
- Diameter of the smoke outlet: 115 mm
- Maximum amount of stones: 120 kg
- Dimensions (depending on the model): Width 430–498 mm, Depth 440–696 mm, Height 645–709 mm
- Weight: 49–65 kg (depending on the model)
Your perfect Sauna heater is waiting for you
What are you waiting for? The Cozy 12 is the perfect combination of performance, comfort, and environmental friendliness. Enjoy the ultimate sauna experience and make your everyday life a bit more relaxed. Order now and create your personal oasis of well-being! 🌞
e. What are you waiting for? Get the Cozy 12 and enjoy your sauna to the fullest!
Specifications
| Model | Heating power | Sauna cabin (m³) | Max. Stone quantity (kg) |
Smoke opening Ø (mm) |
Max. wood length (mm) |
Dimensions (WxDxH mm) |
Weight (kg) | Features |
|---|---|---|---|---|---|---|---|---|
| Cozy 12 | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 506 x 700 | 49 | Standard model without external heating |
| Cozy 12 O | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 506 x 700 | 49 | Complies with BimSchV II |
| Cozy 12 TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 663 x 700 | 57 | External heating possible |
| Cozy 12 O TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 663 x 700 | 57 | External heating, sturdy construction |
| Cozy 12 OG | 11.5 kW | 6–12 | 120 | 115 | 300 | 498 x 696 x 709 | 55 | Sturdy model for longer burning duration |
| Cozy 12 OG-TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 498 x 696 x 709 | 63 | External heating and durable |
| Cozy 12 QUATTRO | 11.5 kW | 6–12 | 120 | 115 | - | 440 x 440 x 645 | 63 | Compact design, versatile options |
| Cozy 12 SW | 11.5 kW | 6–12 | 120 | 115 | 300 | 490 x 541 x 700 | 65 | External heating, very sturdy |
- Description
- Specifications
- Shipping
- Easy Returns
- Why FinA?
- Reviews
- FAQs
The Cozy 12 – Your reliable Sauna heater for warmth and comfort
Experience pure relaxation with the Cozy 12, a high-quality wood-burning sauna stove, specially developed for sauna cabins from 6 m³ to 12 m³. With its powerful heat output and compliance with BimSchV Stage 2, the Cozy 12 offers an environmentally friendly and efficient sauna experience.
Efficient heat performance with maximum energy efficiency
With a heat output of 11.5 kW, the Cozy 12 heats your sauna quickly and evenly. The innovative design ensures efficient burning of the firewood, so you save on heating costs and protect the environment. 🌱
Perfect for any sauna cabin from 6 m³ to 12 m³
The Cozy 12 fits perfectly in sauna cabins with a volume of 6 m³ to 12 m³. The stone chamber accommodates up to 120 kg of sauna stones, which ensure a long-lasting and pleasant heat storage. So you can look forward to an authentic sauna experience. 🛁
Convenient operation – even from outside
Some models of the Cozy 12, such as the TW, OG, or SW, allow for the heating of the sauna comfortably from an adjacent room. This keeps the heat exactly where it belongs – in your sauna. 🔥
Longevity through natural materials
The Cozy 12 is treated exclusively with natural oils, making it particularly robust and durable. Its high-quality workmanship and the use of environmentally friendly materials guarantee you a reliable sauna experience for years to come. ♻️
Find the right Cozy 12 Sauna heater for your needs
Standard models: Cozy 12 & Cozy 12 O
- Especially suitable for: Customers who are looking for a classic wood-burning sauna stove.
- Features: Easy to operate, without heating from outside. Environmentally friendly thanks to BimSchV Stage 2.
Models heatable from outside: Cozy 12 TW, Cozy 12 O TW, Cozy 12 SW & Cozy 12 OG-TW
- Especially suitable for: Customers who want to heat the sauna comfortably from an adjacent room.
-
Differences:
- TW & O TW: Compact design, ideal for flexible applications.
- SW: More robust design for long-lasting use.
- OG-TW: Premium solution with extra robust construction.
Compact model: Cozy 12 QUATTRO
- Especially suitable for: Customers with limited space in the sauna cabin.
- Features: Space-saving and flexible use.
Premium models: Cozy 12 OG & OG-TW
- Especially suitable for: Customers who place the highest value on durability and quality.
- Features: Robust construction, OG-TW with heating from outside.
Technical details:
- Heat output without BimSchV: 11.5 kW
- Size of sauna cabin: 6 m³ to 12 m³
- Maximum length of firewood: 300 mm
- Diameter of the smoke outlet: 115 mm
- Maximum amount of stones: 120 kg
- Dimensions (depending on the model): Width 430–498 mm, Depth 440–696 mm, Height 645–709 mm
- Weight: 49–65 kg (depending on the model)
Your perfect Sauna heater is waiting for you
What are you waiting for? The Cozy 12 is the perfect combination of performance, comfort, and environmental friendliness. Enjoy the ultimate sauna experience and make your everyday life a bit more relaxed. Order now and create your personal oasis of well-being! 🌞
e. What are you waiting for? Get the Cozy 12 and enjoy your sauna to the fullest!
| Model | Heating power | Sauna cabin (m³) | Max. Stone quantity (kg) |
Smoke opening Ø (mm) |
Max. wood length (mm) |
Dimensions (WxDxH mm) |
Weight (kg) | Features |
|---|---|---|---|---|---|---|---|---|
| Cozy 12 | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 506 x 700 | 49 | Standard model without external heating |
| Cozy 12 O | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 506 x 700 | 49 | Complies with BimSchV II |
| Cozy 12 TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 663 x 700 | 57 | External heating possible |
| Cozy 12 O TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 663 x 700 | 57 | External heating, sturdy construction |
| Cozy 12 OG | 11.5 kW | 6–12 | 120 | 115 | 300 | 498 x 696 x 709 | 55 | Sturdy model for longer burning duration |
| Cozy 12 OG-TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 498 x 696 x 709 | 63 | External heating and durable |
| Cozy 12 QUATTRO | 11.5 kW | 6–12 | 120 | 115 | - | 440 x 440 x 645 | 63 | Compact design, versatile options |
| Cozy 12 SW | 11.5 kW | 6–12 | 120 | 115 | 300 | 490 x 541 x 700 | 65 | External heating, very sturdy |
Shipping Information and Secure Shipping at FinA 🌿
At FinA Wellness Store, we value not only high-quality products but also ensuring that your order arrives safely and smoothly. We look forward to delivering top-notch products and making your experience with us as seamless as possible. Here you will find all the information about shipping to facilitate your order with us.
► Free shipping to mainland EU and Switzerland from €300!
At FinA Wellness Store, you can enjoy free shopping for the entire mainland EU and Switzerland for orders over €300. Shopping is fun – easy, fast, and without hidden costs!
And the best for our Swiss customers: We take care of all the customs clearance for you, so your order arrives without any hassle or surprises. 🇨🇭
Your well-being, our mission. 🧝♀️ At our store, you not only get high-quality products but also first-class service. Our team is always there for you if you have any questions.
Here's how it works:
- Select products and add them to the cart
- Proceed to checkout and select your country and postal code
- Free Shipping is automatically calculated for orders over €300
- Complete your order and relax
Tip: You can always track the status of your order on our Tracking page!
And if your cart is still under €300? No worries! For orders under €300, the shipping costs are a fair €49. So your order arrives just as safely and reliably. 🚀
Your home is not on the mainland EU or in Switzerland? 🌴
No problem! Whether you live on a beautiful island or in an exciting big city – we have the right shipping solution for you. Just contact us, and we will clarify all the details for your delivery!
► Express Shipping – fast to you!
Do you want to receive your order as quickly as possible? No problem! With our Europe-wide express shipping, we ensure that your goods are with you in record time. 🚀
"Ordered today, picked up today" – It's that simple:
-
Only you matter!
Your goods are picked up directly, sealed, and brought to you without detours – no stopovers, no transshipments! -
Fast pickup
Today, within 20 hours, or whenever it suits you best. Your desired date counts! -
Transport at a fixed price
Let us know that you want express shipping, and we will take care of everything for you - including a fixed price. -
On-time delivery
Your goods will arrive exactly within the desired time window. 🎯 -
Smooth processing
You will receive automatic updates on the status of your delivery - so you can always stay relaxed. 😊 -
Excellent advice
Our partner is always there for you and will be happy to advise you on your express courier. -
Immediate feedback
Your courier will respond to your request within minutes - quick and easy!
Relaxation starts with the order.
When things are urgent, we support you on your journey to relaxation - with smooth express delivery that perfectly fits your schedule. Just give us a call, and we'll take care of the rest!
► Secure shipping - Damage? No stress for you
Your satisfaction is our top priority - and that doesn't stop after the purchase. Should your order get dented or damaged on its way to you, you don't need to worry. 🚚
Here's how it works with us:
- No risk for you: If your item is damaged during transport, we'll take care of it. Whether a quick replacement or a refund - entirely up to you.
- Photos help: To make it as quick and uncomplicated as possible for both you and us, we ask you to take photos and videos of the damaged goods and the packaging. 📸
- We take care of it: As soon as we know, our team gets moving and takes care of a quick solution - you don't have to worry about anything else. ⚡
Your order should arrive safely and intact, and if something goes wrong, we make sure everything is quickly put right again.
Any questions?
Whether questions about shipping or support with your order - we are always there for you! Just contact us via live chat, by email at office@finawellnessstore.eu, or call us directly at +43 1 997 28 98.
Your FinA Wellness Store Team looks forward to assisting you. 🌟
Your return at FinA - 100% risk-free and uncomplicated! 🌿
Sometimes it just doesn't fit - and that's perfectly fine! If you change your mind or the product does not meet your expectations, it's very simple with us: You can return it within 30 days and we will refund the full amount. And the best part: The return is free of charge for you. 🙌 No stress, no risk - just sit back and we'll take care of the rest.
How the return works
-
Contact us: Just send us an email at office@finawellnessstore.eu with your order number, and we will give you all the information you need for the return.
-
Free return: We make sure that your return is processed without any additional costs. For large items delivered by freight, we make it even easier for you - we organize the pickup right at your home.
-
Full refund: Once your return arrives and has been checked, you will receive the full purchase amount back. Of course, we will inform you by email as soon as your return is completed.
Important notes for a smooth return
-
As-new condition: Please ensure that the item is as-new, shows no signs of use, and is in the original packaging with all accessories.
-
No unpaid shipments: Unfortunately, we cannot accept returns that are sent collect. But don't worry - the return is free of charge with us anyway!
Do you have questions or are you unsure? We are always here for you:
- Live Chat: Click on the chat option at the bottom right
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team - We take care of you, before, during, and after your purchase. 💚
Satisfaction Guarantee - Because your well-being comes first! 🌿
Your satisfaction is close to our heart. Should something not be right, we are always there for you to find a solution - before, during, and after your purchase. Whether it's a return, exchange, or personal consultation - we ensure that you feel completely comfortable and can stay relaxed. ✨
Discover the FinA Benefits
- We speak your language! 🌍 Whether it's German, English, Spanish, Slovenian, or Serbo-Croatian - these languages have accompanied us from an early age! 😃
- Individual consultation and planning: 🤝 We take time for your needs and wishes and together create your perfect wellness oasis.
- Custom-made products: 🔨 Within a radius of +200km around Vienna, we fulfill your individual wishes and have your dream oasis custom-made.
- Professional measurement: 📏 Based on the spatial conditions, we create exact measurements to plan your dream oasis optimally.
- Joint idea development: 💡 Together with you, we create a concept for your individual wellness oasis that meets your expectations and your budget.
- Top quality & professionals at work: 👷♂️👷♀️ We only work with experienced and reliable installers who love their work and value you as a customer.
- Direct line to the manufacturers: 📞 We know the people behind the products and maintain close relationships with our manufacturers.
- Customer service with passion: ❤️ You are the focus at our company. We provide comprehensive advice and support before, during, and after the purchase.
- Passion for wellness: 💆♂️💆♀️ We are totally passionate about wellness and love to share this passion with you.
- Quality over the cheapest price: 💎 For us, it's not the cheapest price that's in the foreground, but the outstanding quality of our products and your individual shopping experience. We accompany you from personal consultation to comprehensive after-sales service. Although we are an online shop, we create a connection that makes you feel as if we were right there with you. Your trust and satisfaction are our highest good. 🙌
Our Promise
High-quality, sustainable wellness solutions, that not only last long but also take your well-being to a new level. They promote your health, give you relaxation, and help you find more joy and balance in the hectic everyday life - for body and mind. 🧖♀️💚
And the best: We are always there for you! With heartfelt advice, proactive action, and an open ear - whether before, during, or after your order. You have a question? No problem, we find a solution! 😊 With us, it's about more than just products, we want you to feel completely comfortable! 💬✨
What makes us special
Our personal consultation, which is honest, transparent, and tailored to you. We stand by your side like a good friend - always there, always thinking along. Together we create sustainable solutions that not only enrich your home but also your life.
Our products and our service are perfectly tailored to your individual needs. Design your very own wellness oasis with us - for more relaxation, health, and joy in everyday life. 💚
Choosing FinA Wellness Store means opting for
- Trust and honesty 🤝
- Health and well-being 🧖♀️
- Sustainability 🌱
- Personal touch 💚
- Long-standing experience 🎓 - We know the wellness industry inside and out and apply this knowledge for your well-being.
- Individual solutions 🔨 - Every wellness oasis is as unique as you are, tailored to your needs.
- High-quality materials 🏆 - We focus on quality that you can see and feel.
- Fast and reliable delivery 🚚 - So you can enjoy your wellness oasis soon.
- Professional Installation 🔧 - Our experienced installers ensure that your wellness oasis is installed professionally and precisely.
- Comprehensive after-sales service 📞 - Even after the purchase, we are at your side with advice and action.
- Holistic relaxation through products and service 😌 - Because our high-quality products alone are not enough. Only in combination with our comprehensive, personal service do we create the perfect wellness oasis for you, which gives you long-term relaxation, harmony, and joy.
Making a call costs you nothing – dare yourself and treat yourself to a nice conversation! 📞 Ask all your questions, express your wishes or even concerns. Contact us now and see how good it feels to take the first step! 🗨️
Let's plan your dream oasis together! ☎️ Arrange a free consultation now and look forward to relaxed conversations where you can share all your wishes and questions!
- Use our Live-Chat
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team
- Description
- Specifications
- Shipping
- Easy Returns
- Why FinA?
- Reviews
- FAQs
The Cozy 12 – Your reliable Sauna heater for warmth and comfort
Experience pure relaxation with the Cozy 12, a high-quality wood-burning sauna stove, specially developed for sauna cabins from 6 m³ to 12 m³. With its powerful heat output and compliance with BimSchV Stage 2, the Cozy 12 offers an environmentally friendly and efficient sauna experience.
Efficient heat performance with maximum energy efficiency
With a heat output of 11.5 kW, the Cozy 12 heats your sauna quickly and evenly. The innovative design ensures efficient burning of the firewood, so you save on heating costs and protect the environment. 🌱
Perfect for any sauna cabin from 6 m³ to 12 m³
The Cozy 12 fits perfectly in sauna cabins with a volume of 6 m³ to 12 m³. The stone chamber accommodates up to 120 kg of sauna stones, which ensure a long-lasting and pleasant heat storage. So you can look forward to an authentic sauna experience. 🛁
Convenient operation – even from outside
Some models of the Cozy 12, such as the TW, OG, or SW, allow for the heating of the sauna comfortably from an adjacent room. This keeps the heat exactly where it belongs – in your sauna. 🔥
Longevity through natural materials
The Cozy 12 is treated exclusively with natural oils, making it particularly robust and durable. Its high-quality workmanship and the use of environmentally friendly materials guarantee you a reliable sauna experience for years to come. ♻️
Find the right Cozy 12 Sauna heater for your needs
Standard models: Cozy 12 & Cozy 12 O
- Especially suitable for: Customers who are looking for a classic wood-burning sauna stove.
- Features: Easy to operate, without heating from outside. Environmentally friendly thanks to BimSchV Stage 2.
Models heatable from outside: Cozy 12 TW, Cozy 12 O TW, Cozy 12 SW & Cozy 12 OG-TW
- Especially suitable for: Customers who want to heat the sauna comfortably from an adjacent room.
-
Differences:
- TW & O TW: Compact design, ideal for flexible applications.
- SW: More robust design for long-lasting use.
- OG-TW: Premium solution with extra robust construction.
Compact model: Cozy 12 QUATTRO
- Especially suitable for: Customers with limited space in the sauna cabin.
- Features: Space-saving and flexible use.
Premium models: Cozy 12 OG & OG-TW
- Especially suitable for: Customers who place the highest value on durability and quality.
- Features: Robust construction, OG-TW with heating from outside.
Technical details:
- Heat output without BimSchV: 11.5 kW
- Size of sauna cabin: 6 m³ to 12 m³
- Maximum length of firewood: 300 mm
- Diameter of the smoke outlet: 115 mm
- Maximum amount of stones: 120 kg
- Dimensions (depending on the model): Width 430–498 mm, Depth 440–696 mm, Height 645–709 mm
- Weight: 49–65 kg (depending on the model)
Your perfect Sauna heater is waiting for you
What are you waiting for? The Cozy 12 is the perfect combination of performance, comfort, and environmental friendliness. Enjoy the ultimate sauna experience and make your everyday life a bit more relaxed. Order now and create your personal oasis of well-being! 🌞
e. What are you waiting for? Get the Cozy 12 and enjoy your sauna to the fullest!
| Model | Heating power | Sauna cabin (m³) | Max. Stone quantity (kg) |
Smoke opening Ø (mm) |
Max. wood length (mm) |
Dimensions (WxDxH mm) |
Weight (kg) | Features |
|---|---|---|---|---|---|---|---|---|
| Cozy 12 | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 506 x 700 | 49 | Standard model without external heating |
| Cozy 12 O | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 506 x 700 | 49 | Complies with BimSchV II |
| Cozy 12 TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 663 x 700 | 57 | External heating possible |
| Cozy 12 O TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 430 x 663 x 700 | 57 | External heating, sturdy construction |
| Cozy 12 OG | 11.5 kW | 6–12 | 120 | 115 | 300 | 498 x 696 x 709 | 55 | Sturdy model for longer burning duration |
| Cozy 12 OG-TW | 11.5 kW | 6–12 | 120 | 115 | 300 | 498 x 696 x 709 | 63 | External heating and durable |
| Cozy 12 QUATTRO | 11.5 kW | 6–12 | 120 | 115 | - | 440 x 440 x 645 | 63 | Compact design, versatile options |
| Cozy 12 SW | 11.5 kW | 6–12 | 120 | 115 | 300 | 490 x 541 x 700 | 65 | External heating, very sturdy |
Shipping Information and Secure Shipping at FinA 🌿
At FinA Wellness Store, we value not only high-quality products but also ensuring that your order arrives safely and smoothly. We look forward to delivering top-notch products and making your experience with us as seamless as possible. Here you will find all the information about shipping to facilitate your order with us.
► Free shipping to mainland EU and Switzerland from €300!
At FinA Wellness Store, you can enjoy free shopping for the entire mainland EU and Switzerland for orders over €300. Shopping is fun – easy, fast, and without hidden costs!
And the best for our Swiss customers: We take care of all the customs clearance for you, so your order arrives without any hassle or surprises. 🇨🇭
Your well-being, our mission. 🧝♀️ At our store, you not only get high-quality products but also first-class service. Our team is always there for you if you have any questions.
Here's how it works:
- Select products and add them to the cart
- Proceed to checkout and select your country and postal code
- Free Shipping is automatically calculated for orders over €300
- Complete your order and relax
Tip: You can always track the status of your order on our Tracking page!
And if your cart is still under €300? No worries! For orders under €300, the shipping costs are a fair €49. So your order arrives just as safely and reliably. 🚀
Your home is not on the mainland EU or in Switzerland? 🌴
No problem! Whether you live on a beautiful island or in an exciting big city – we have the right shipping solution for you. Just contact us, and we will clarify all the details for your delivery!
► Express Shipping – fast to you!
Do you want to receive your order as quickly as possible? No problem! With our Europe-wide express shipping, we ensure that your goods are with you in record time. 🚀
"Ordered today, picked up today" – It's that simple:
-
Only you matter!
Your goods are picked up directly, sealed, and brought to you without detours – no stopovers, no transshipments! -
Fast pickup
Today, within 20 hours, or whenever it suits you best. Your desired date counts! -
Transport at a fixed price
Let us know that you want express shipping, and we will take care of everything for you - including a fixed price. -
On-time delivery
Your goods will arrive exactly within the desired time window. 🎯 -
Smooth processing
You will receive automatic updates on the status of your delivery - so you can always stay relaxed. 😊 -
Excellent advice
Our partner is always there for you and will be happy to advise you on your express courier. -
Immediate feedback
Your courier will respond to your request within minutes - quick and easy!
Relaxation starts with the order.
When things are urgent, we support you on your journey to relaxation - with smooth express delivery that perfectly fits your schedule. Just give us a call, and we'll take care of the rest!
► Secure shipping - Damage? No stress for you
Your satisfaction is our top priority - and that doesn't stop after the purchase. Should your order get dented or damaged on its way to you, you don't need to worry. 🚚
Here's how it works with us:
- No risk for you: If your item is damaged during transport, we'll take care of it. Whether a quick replacement or a refund - entirely up to you.
- Photos help: To make it as quick and uncomplicated as possible for both you and us, we ask you to take photos and videos of the damaged goods and the packaging. 📸
- We take care of it: As soon as we know, our team gets moving and takes care of a quick solution - you don't have to worry about anything else. ⚡
Your order should arrive safely and intact, and if something goes wrong, we make sure everything is quickly put right again.
Any questions?
Whether questions about shipping or support with your order - we are always there for you! Just contact us via live chat, by email at office@finawellnessstore.eu, or call us directly at +43 1 997 28 98.
Your FinA Wellness Store Team looks forward to assisting you. 🌟
Your return at FinA - 100% risk-free and uncomplicated! 🌿
Sometimes it just doesn't fit - and that's perfectly fine! If you change your mind or the product does not meet your expectations, it's very simple with us: You can return it within 30 days and we will refund the full amount. And the best part: The return is free of charge for you. 🙌 No stress, no risk - just sit back and we'll take care of the rest.
How the return works
-
Contact us: Just send us an email at office@finawellnessstore.eu with your order number, and we will give you all the information you need for the return.
-
Free return: We make sure that your return is processed without any additional costs. For large items delivered by freight, we make it even easier for you - we organize the pickup right at your home.
-
Full refund: Once your return arrives and has been checked, you will receive the full purchase amount back. Of course, we will inform you by email as soon as your return is completed.
Important notes for a smooth return
-
As-new condition: Please ensure that the item is as-new, shows no signs of use, and is in the original packaging with all accessories.
-
No unpaid shipments: Unfortunately, we cannot accept returns that are sent collect. But don't worry - the return is free of charge with us anyway!
Do you have questions or are you unsure? We are always here for you:
- Live Chat: Click on the chat option at the bottom right
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team - We take care of you, before, during, and after your purchase. 💚
Satisfaction Guarantee - Because your well-being comes first! 🌿
Your satisfaction is close to our heart. Should something not be right, we are always there for you to find a solution - before, during, and after your purchase. Whether it's a return, exchange, or personal consultation - we ensure that you feel completely comfortable and can stay relaxed. ✨
Discover the FinA Benefits
- We speak your language! 🌍 Whether it's German, English, Spanish, Slovenian, or Serbo-Croatian - these languages have accompanied us from an early age! 😃
- Individual consultation and planning: 🤝 We take time for your needs and wishes and together create your perfect wellness oasis.
- Custom-made products: 🔨 Within a radius of +200km around Vienna, we fulfill your individual wishes and have your dream oasis custom-made.
- Professional measurement: 📏 Based on the spatial conditions, we create exact measurements to plan your dream oasis optimally.
- Joint idea development: 💡 Together with you, we create a concept for your individual wellness oasis that meets your expectations and your budget.
- Top quality & professionals at work: 👷♂️👷♀️ We only work with experienced and reliable installers who love their work and value you as a customer.
- Direct line to the manufacturers: 📞 We know the people behind the products and maintain close relationships with our manufacturers.
- Customer service with passion: ❤️ You are the focus at our company. We provide comprehensive advice and support before, during, and after the purchase.
- Passion for wellness: 💆♂️💆♀️ We are totally passionate about wellness and love to share this passion with you.
- Quality over the cheapest price: 💎 For us, it's not the cheapest price that's in the foreground, but the outstanding quality of our products and your individual shopping experience. We accompany you from personal consultation to comprehensive after-sales service. Although we are an online shop, we create a connection that makes you feel as if we were right there with you. Your trust and satisfaction are our highest good. 🙌
Our Promise
High-quality, sustainable wellness solutions, that not only last long but also take your well-being to a new level. They promote your health, give you relaxation, and help you find more joy and balance in the hectic everyday life - for body and mind. 🧖♀️💚
And the best: We are always there for you! With heartfelt advice, proactive action, and an open ear - whether before, during, or after your order. You have a question? No problem, we find a solution! 😊 With us, it's about more than just products, we want you to feel completely comfortable! 💬✨
What makes us special
Our personal consultation, which is honest, transparent, and tailored to you. We stand by your side like a good friend - always there, always thinking along. Together we create sustainable solutions that not only enrich your home but also your life.
Our products and our service are perfectly tailored to your individual needs. Design your very own wellness oasis with us - for more relaxation, health, and joy in everyday life. 💚
Choosing FinA Wellness Store means opting for
- Trust and honesty 🤝
- Health and well-being 🧖♀️
- Sustainability 🌱
- Personal touch 💚
- Long-standing experience 🎓 - We know the wellness industry inside and out and apply this knowledge for your well-being.
- Individual solutions 🔨 - Every wellness oasis is as unique as you are, tailored to your needs.
- High-quality materials 🏆 - We focus on quality that you can see and feel.
- Fast and reliable delivery 🚚 - So you can enjoy your wellness oasis soon.
- Professional Installation 🔧 - Our experienced installers ensure that your wellness oasis is installed professionally and precisely.
- Comprehensive after-sales service 📞 - Even after the purchase, we are at your side with advice and action.
- Holistic relaxation through products and service 😌 - Because our high-quality products alone are not enough. Only in combination with our comprehensive, personal service do we create the perfect wellness oasis for you, which gives you long-term relaxation, harmony, and joy.
Making a call costs you nothing – dare yourself and treat yourself to a nice conversation! 📞 Ask all your questions, express your wishes or even concerns. Contact us now and see how good it feels to take the first step! 🗨️
Let's plan your dream oasis together! ☎️ Arrange a free consultation now and look forward to relaxed conversations where you can share all your wishes and questions!
- Use our Live-Chat
- Phone: +43 1 997 28 98
- Email: office@finawellnessstore.eu
Your FinA Wellness Store Team
Der HELO Ofen passt perfekt in unsere Sauna. Beratung haben wir vorher telefonisch erhalten. Wir sind zufrieden.
Ich bin absolut begeistert von meinem ChillTub Lite! Die Qualität ist hervorragend, und ich nutze das Eisbad mittlerweile drei bis fünfmal pro Woche – es tut Körper und Geist einfach unglaublich gut.
Besonders hervorheben möchte ich den erstklassigen Support: Herr Eigentler war jederzeit erreichbar, hat sich um alle meine Fragen gekümmert und mich wirklich hervorragend beraten. Ein Service, wie man ihn sich nur wünschen kann!
Insgesamt eine klare Empfehlung für alle, die Wert auf Qualität, Verlässlichkeit und exzellenten Kundenservice legen. Vielen Dank an das gesamte Team!
Wurde an einem Sonntag Vormittag super Beraten. Kurz nach der Bestellung wurde ich angerufen und mir wurde mitgeteilt das ich die Saunasteine nicht extra Bestellen brauche, da sie dabei sind und ich sie mir sparen kann. Einfach top. Wurde dann noch tel. über den Status der Lieferung informiert. Mehr kann man nicht erwarten. Gerne wieder!
Wir haben im Rahmen eines Immobilienobjekts die Leistungen des Fina Wellnesstore in Anspruch genommen und sind mit dem Service vollends zufrieden. Die Saunen wirken hochwertig und die Abwicklung verlief reibungslos. Immer wieder gerne.
Die Beratung war äußerst kompetent und der Versand war prompt. Besonders beeindruckt hat mich die Freundlichkeit und Hilfsbereitschaft des Teams. Ich werde definitiv wieder hier bestellen. Vielen Dank!”
Servus Peter,
Wow, danke für Dein super Feedback! 😊 Es freut uns total, dass Du mit unserer Beratung, der schnellen Lieferung und unserer Hilfsbereitschaft so happy bist.
Schön zu hören, dass wir Dich überzeugen konnten – wir freuen uns schon darauf, Dich bald wieder bei uns willkommen zu heißen!
Liebe Grüße,
Dein FinA Wellness Store Team
